Wendy's North American sales up 15% 1st week of March, down 20% last week

Despite a successful re-entry into the breakfast daypart, Wendy's Q1 financials show the pain that even the largest QSRs are facing amidst pandemic…

COVID-19 blindsided restaurateurs right from start, Ohio poll shows

by S.A. Whitehead — Food Editor, Net World Media Group

As early as March 8, as COVID-19 restrictions in the U.S. were just beginning, Ohio restaurateurs were hit with a sucker punch that knocked sales down 20…

The Big Shift: Transition to 'delivery only' tough, but potentially lifesaving

by S.A. Whitehead — Food Editor, Net World Media Group

The pandemic that has now got the U.S. restaurant industry in a stranglehold is forcing many brands to delivery-only operations, which not only is requiring…

Is your restaurant speaking the COVID-19-era customer's language?

by S.A. Whitehead — Food Editor, Net World Media Group

The seismic shift that COVID-19 has put on everything about restaurant "life as usual" demands an equally substantial shift in marketing and communication…

Adapting to the new normal: Vendors offer free services to restaurant operators

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant operators are scurrying to completely revamp operations to meet the needs of a more or less "locked-in" customer through delivery, drive-thru and…

Sales falling at 70% of US restaurants

by S.A. Whitehead — Food Editor, Net World Media Group

The restaurant industry is reeling, according to the most recent data collected by Black Box Intelligence, and unfortunately, that's expected to increase.

Amidst the pandemic's pandemonium, restaurants reach out to help

by S.A. Whitehead — Food Editor, Net World Media Group

There is no doubt that the current pandemic will have a riveting effect on all business, including restaurants. Despite that, some brands are still reaching…

White Castle's pandemic response shows QSR strains amid dine-in closings

by S.A. Whitehead — Food Editor, Net World Media Group

With five states closing in-restaurant dining, we talk to one QSR affected by the closures in response to the pandemic and how it's affecting operations for…

How the restaurant industry is staying the course during the pandemic

by S.A. Whitehead — Food Editor, Net World Media Group

As coronavirus is officially dubbed a pandemic by the World Health Organization, restaurant brands are doing their best to adapt.

American QSR customers enter their 'blue mood'

by S.A. Whitehead — Food Editor, Net World Media Group

What do purple food, an illegal South American bean and a funky blue fungus on corn have in common? According to Technomic, they're all proven, promising food…

Navigating QSR social media 'landmines' on way to customer conversions

by S.A. Whitehead — Food Editor, Net World Media Group

A digital marketing expert speaking at last week's Mid-America Restaurant Expo in Columbus, Ohio said all the data points to the fact that QSRs and social…

Has your QSR's social media strategy got a hole in it?

by S.A. Whitehead — Food Editor, Net World Media Group

A digital marketing expert speaking at the Mid-America Restaurant Expo this week said many restaurant brands have voids in their social media marketing…

Coronavirus' effect on supply chains: Potentially worse than 2002 SARS outbreak

While this morning the coronavirus has reportedly killed more than 2,100 and sickened more than 75,700, QSRs and other businesses are waiting and wondering how…

US restaurants vs coronavirus: The very real things US brands can do now

by S.A. Whitehead — Food Editor, Net World Media Group

No, the coronavirus is not a major health threat in the U.S. at this time. But the fact is, that could quickly change, and there are some very real…

Krystal files for bankruptcy blaming 'shifting consumer tastes,' increased costs

by S.A. Whitehead — Food Editor, Net World Media Group

The nation's second-oldest QSR, Krystal, is now under bankruptcy protection as it struggles to pay as much as $100 million in debt and find a new path forward.

Domino's digs into GPUs' data-churning mega-muscle to transform customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Domino's has discovered a virtual goldmine in the data-handling computer power of a resource once confined to the picture-heavy needs of video gaming — the GPU.

Taco Bell offering paid sick days, $100,000 GM salaries

Taco Bell is upping the ante on QSR industry employer desirability and packaging sustainability with its 2020 commitments.

Your brand's name in lights, baby!

by S.A. Whitehead — Food Editor, Net World Media Group

As a reader of this website, we know you're probably also an industry expert and leader. You know your stuff. But frankly, you're overlooking one of the best…

What wowed QSRweb readers in 2019

by S.A. Whitehead — Food Editor, Net World Media Group

From major C-suite changes at major QSRs, to everything and anything about the delivery game in quick-service, the top stories "of the year that was" on…

QSR end-of-year campaigns roll out red (+ green) carpet for customers

by S.A. Whitehead — Food Editor, Net World Media Group

From white-bearded nutcrackers to coffee-scented candles, QSRs are whispering sweet little nothings into their customers' ears this time of year in the form of…