QSR Conundrums: Taming that booming 'order-online, pickup in-store' business

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a new QSRweb bimonthly series, QSR Conundrums, our experts give their best thoughts on new ways to handle a relatively new "problem" of…

From booze in tea to oysters in bags, academia takes a turn at 2020 trend predictions

by S.A. Whitehead — Food Editor, Net World Media Group

Data analysts and marketers have long held the title of food trend prediction pros. But now some of the academics and agricultural specialists are looking into…

Get real! Authenticity will rule in 2020 QSRs marketing

by S.A. Whitehead — Food Editor, Net World Media Group

New research indicates that while consumers may not necessariy do what they say when it comes to brand patronage, they expect the QSRs they buy from to be "as…

Dog Haus, Ike's, Zoup leaders say being trendy is definitely not 'where it's at'

by S.A. Whitehead — Food Editor, Net World Media Group

The name of the game now in limited-service menu innovation has less to do with following the waves of trends that regularly sweep through food service and…

McDonald's names CEO after Easterbrook's 'consensual relationship' with employee

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's has announced a leadership shake-up, following what former CEO Steve Easterbrook said was a "consensual relationship" with an employee that violated…

2019 Perfect Pitch winner: 'Best fried chicken in the land of fried chicken'

by S.A. Whitehead — Food Editor, Net World Media Group

Louisville, Kentucky brand, Royals Hot Chicken is not only a hot commodity in its fried chicken-steeped home base, but also managed to burn up the competition…

Auntie Anne's, McAlister's to discuss gathering great guest feedback in Nov. 7 webinar

by S.A. Whitehead — Food Editor, Net World Media Group

Are your brand's guests giving you the straight scoop on what they want and don't want from your team? Not sure? Better check out this free webinar, featuring…

'How Chipotle Turned Free Burritos into Lasting Customer Relationships' focus of Oct 24 free webinar

by S.A. Whitehead — Food Editor, Net World Media Group

Basketball and burritos are a pretty unbeatable mix. But when that duo is also paired with digital engagement as Chipotle did last spring, it is even more…

The real reason Wendy's is giving breakfast another try

by S.A. Whitehead — Food Editor, Net World Media Group

It takes a lot of guts for a QSR like Wendy's to try breakfast again -- for the fourth time in the chain's history. But a recent location data study shows why…

Brain scans prove passion in pitch = interest in investors

by S.A. Whitehead — Food Editor, Net World Media Group

Brain scans don't lie, and for the first time a study has used images taken of investors' brains during new business pitches to prove the passion of the pitch…

Chick-fil-A/Popeyes chicken war yanked August business away from other QSRs

With the feathers settled on August's Chick-fil-A/Popeyes chicken sandwich face-off, the data has started to come in and it doesn't look great for other QSR…

From Filipino 'chili dogs' to South Korean poutine, Indiana's 1st test kitchen readies for launch

by S.A. Whitehead — Food Editor, Net World Media Group

Young chefs with concepts that offer everything from Filipino street food to Midwest/West U.S. fusion cuisine are getting all the startup help they need at a…

Restaurateurs dish on 3rd-party delivery (Hint: The news isn't good)

by S.A. Whitehead — Food Editor, Net World Media Group

From late, cold and just plain old missing orders, to less-than-professional and poorly trained delivery drivers, restaurateurs had plenty to say about…

Experts to share survey-proven success strategies on Sept 10 webinar

by S.A. Whitehead — Food Editor, Net World Media Group

What are the key success factors of the best restaurant brands? Join this Sept. 10 webinar to find out what owners, operators, staff and customers say are the…

Arby's turnaround chief named Papa John's CEO

by S.A. Whitehead — Food Editor, Net World Media Group

Papa John's said today that its CEO for the past 19 months, Steve Ritchie, is out and former Arby's President Rob Lynch is in.

Blocking 'fake,' unsafe foods with blockchain

by Bradley Cooper — Editor, Connect Media

From fake honeybee honey to food safety issues, QSRs need an ally in their fight against potentially brand-busting threats. Enter blockchain, a supply chain's…

Chick-fil-A, In-N-Out, Krispy Kreme lead study's best QSR rankings

A 2019 QSR study culled from the responses of more than 7,600 consumers kept favored West Coast brand, In-N-Out at the top of the nation's burger brands.

The toll it takes when QSR customers 'lose it' on employees

by S.A. Whitehead — Food Editor, Net World Media Group

'Soul-sucking' is how one fast food worker describes the constant parade of customer abuse she faces on the job, but that worker and others like her aren't the…

Sure, you're marketing to the individual diner, but what about the 'diners'?

by S.A. Whitehead — Food Editor, Net World Media Group

Marketing to the individual and "knowing the diner" are familiar terms to restaurateurs, but new University of Virginia research shows brand leaders must also…

Delivery is driving restaurant industry growth, but that growth is slowing

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Delivery is a game-changer on steroids for the restaurant industry, altering the rate and manner that brands grow and thrive. But two Technomic executives…