Research proves connecting digitally = thinking generationally

by S.A. Whitehead — Food Editor, Net World Media Group

Digital communication is no longer an "option" for QSRs, it's an essential. But to do it well, you must "know thy audience" ... every single one of them, and…

How to respond to the third-party restaurant delivery challenge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

Chicken Salad Chick, Dippin' Dots, Chatmeter relay (restaurant) 'field notes'

by S.A. Whitehead — Food Editor, Net World Media Group

A trio of restaurant and digital communication leaders gave some quick but important lessons during the Three:15 at the Restaurant Franchising & Innovation…

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

by S.A. Whitehead — Food Editor, Net World Media Group

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to…

Flatbread Grill, sweetFrog,The Boneyard Truck discuss the money-making 'chaos' of food trucks

The Boneyard Truck, Flatbread Grill and sweetFrog food truckers talk about becoming sales machines in the business of food trucking.

Wendy's, Jimboy's, Pita Pit leaders share tips on supplier best practices

by S.A. Whitehead — Food Editor, Net World Media Group

At the Restaurant Franchising & Innovation Summit in Louisville this month, Jimboy's Tacos North America CEO Bob Anderson, Pita Pit CEO Peter Riggs and Wendy's…

In-N-Out Burger named top QSR brand, convenience store wins favorite sandwich category

In-N-Out took top honors as customers' favorite QSR and burger chain, while convenience store, Wawa, landed in the No. 1 slot for best fast food sandwiches…

Cost balancing: Brand leaders disclose top tips

by Bradley Cooper — Editor, Connect Media

Spencer Rubin, founder and managing partner, Melt Shop; Carin Stutz, COO and executive vice president Red Robin; and Doug Hogrefe, a partner at 4 Top…

Freshii founder tells how missteps can be key teachers on path to success

by S.A. Whitehead — Food Editor, Net World Media Group

Although Freshii has reported one of the industry's highest same-store sales for the last four years, CEO Matthew Corrin told a crowd at this year's Restaurant…

Sub Station II, Chicken Salad Chick, Pizza Inn franchisees: Tech buy-in demands time, trust

by Bradley Cooper — Editor, Connect Media

Franchisors who want franchisees to invest in tech tools, like mobile ordering and menu boards, would do well to remember that it pays to put yourself in their…

KFC Ad Director on turning Col. Sanders into brand's 'James Bond'

by S.A. Whitehead — Food Editor, Net World Media Group

In 2015, deep in a tunnel beneath the "lions and tigers and bears" of the Louisville Zoo where KFC stored its corporate archives, the chicken chain's ad agency…

A payment 'revolution': Connected screens

Chris Tyghe, vice president of strategic development at Ingenico Group Canada, discusses how payments will become an integral part of the IoT experience in the…

On the QSR operator's radar now: Robotics, 3D printing, blockchain

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

International Food & Beverage Technology Association president tells restaurateurs why it's critical to keep their eyes on robotics, 3D printing and blockchain…

Church's formula for sales success: Mystery shoppers + competitive upselling

by S.A. Whitehead — Food Editor, Net World Media Group

Church's saw a golden opportunity in its value meal program that made clever use of a mystery shopping program to get employees up to speed quickly on the art…

Jersey Mike's keeps its eyes on the people behind the pies

Sometimes a brand's best potential franchisee "pickings" are already operating entirely different — though operationally similar — types of restaurants.

Pair pioneers virtual currency, blockchain tech model for restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The new "FudiToken" gives QSR customers a convenient way to pay for orders, while giving operators a new approach to menu item promotion.

Live webinar: 'Recruit to Retain' focuses on dynamic recruiting, improving the employee experience

by S.A. Whitehead — Food Editor, Net World Media Group

Get the best and keep them with you. That's the name of the game today in QSR employment strategy. This free hour-long session brings the pros and their…

Women in the Lead: 4 QSR leaders improving the industry

by Cherryh Cansler — Publisher, FastCasual.com

Sage words from four female QSR leaders in the wake of Thursday's International Women's Day event, including leaders from Checkers & Rally's, Cousins Subs…

Balance Grille hopes to tip scales in brand's favor with downtown Toledo aquaponics farm

by S.A. Whitehead — Food Editor, Net World Media Group

Balance Pan-Asian Grille is hoping to tip the scales in their favor with an innovative new farming operation which, if successful, will soon replace a good…

Long John Silver's woos 'em at the drive-thru with 'do-it-all' menu boards

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Animation and video-capable order-taking menu boards at Long John Silver's are "grabbing" customers right out of the drivers' seats at Long John Silver’s.