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Customer Service / Experience Features

The gluten-free opportunity: New rewards await

by S.A. Whitehead — Food Editor, Net World Media Group

Skyrocketing demand for gluten-free choices on restaurant menus is spawning creative solutions from restaurateurs, food service vendors and health watchdog…

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A 'post mortem': Looking back at 2016's hard-learned lessons

by S.A. Whitehead — Food Editor, Net World Media Group

Experts weigh in on the eight lessons they learned in 2016 about the fine art of running a restaurant.

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Wasabi to employees: We like you, we really like you

by S.A. Whitehead — Food Editor, Net World Media Group

Some of the world's leading brands make their employees their first and most important customer. The UK-based foodservice brand,Wasabi, is making it a priority…

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A&W raises frothy mug to post-Yum Brands success

Despite the slackening of sales across parts of the broader restaurant industry, A&W is heading into 2017 nearly as a centenarian, yet thriving brand.

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Fast Casual Summit: 4 questions restaurant brands must answer

by S.A. Whitehead — Food Editor, Net World Media Group

At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers…

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Welcome to Taco Bell, here's your whiskey freeze

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell opens its first flagship location today on the Vegas strip with lots of new accoutrements.

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Free Webinar: Pilot Testing Restaurant Digital Signage - The Only Way to Fly

by S.A. Whitehead — Food Editor, Net World Media Group

Invest an hour of time in the free webinar, Pilot Testing Restaurant Digital Signage: The Only Way to Fly. It's chock-full of checklists, proven testing rules…

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Taco Bell hits pay dirt in vegetable patch

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell is showing QSRs how its done when it comes to profiting toward the increasing trend toward meatless or meat-sparing diets.

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Fast Casual Summit: 10 moves to maximize your manpower

by S.A. Whitehead — Food Editor, Net World Media Group

A one-hour session on optimizing restaurant labor yielded many more hours worth of proven strategies to maximize the efforts of your workforce. This article…

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Fast Casual Summit: Why being different is better for your brand

by S.A. Whitehead — Food Editor, Net World Media Group

A restaurant's differences are its keys to greater value and desirability, says branding guru Sally Hogshead, CEO and founder of Fascinate.

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Reuters report says restaurants and robotics still haven't mixed

by S.A. Whitehead — Food Editor, Net World Media Group

Reuters today published a story on the use of robots in food service, which shows that most restaurateurs are staying with humans for the bulk of their needs…

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Yum! Brands okays separation, increases dividend and appoints board member

by S.A. Whitehead — Food Editor, Net World Media Group

Lots of high-level action occurring this week at Yum Brands with its board of directors giving the go-ahead to the previously announced separation of the…

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15K restaurants deploy everything from unicorns to engaged employees to fight hunger

by S.A. Whitehead — Food Editor, Net World Media Group

Eat out so hungry kids can eat. It’s a simple notion with a huge possible impact, as nearly 15,000 restaurants nationwide join the effort to provide meals for…

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How a free meal can make customers for life

by S.A. Whitehead — Food Editor, Net World Media Group

Taking a chance with a free meal coupon can pay off in big ways with new customers in the market.

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Technavio names Top 5 food-delivery services

by S.A. Whitehead — Food Editor, Net World Media Group

Technavio's latest research names the Top 5 players in home delivery worldwide, as well as some of the major market forces.

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Getting 'granular' about restaurants' many possible uses for whole grains

by S.A. Whitehead — Food Editor, Net World Media Group

It’s little wonder restaurateurs are seeking new ways to incorporate old grains into their menus, given the trend toward increasingly healthful eating from…

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Part 2: The pain and the glory of getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs who seek REAL certification say it’s a tough and sometimes painful process. But they are quick to add that it can end up paying off big for a…

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The true effects of food photos: part 1

by Matthew Harper — Intern, Networld Media Group

Back in the 1800s when photography was first invented, it would have been hard to imagine people using the technology to document lunch. As restaurants are…

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McDonald's brings virtual reality to light

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

McDonald's just completed a makeover of a Singapore location and it is using virtual reality kiosks to show off all its improvements.

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3 steps to cutting 1 huge expense

Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become…

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