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Customer Service / Experience Features

The 'people-first' philosophy that turned a broke delivery driver into Domino’s largest U.S. franchisee

by Mandy Wolf Detwiler — Editor, Connect Media

Former delivery driver Brian Bailey scaled his Domino’s franchise from a single New Mexico location into a massive 160-store empire by maintaining a strict…

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Off-premise blitz: Turning pandemic survival tactics into long-term growth engines

by Mandy Wolf Detwiler — Editor, Connect Media

Industry leaders at the Restaurant Franchising and Innovation Summit highlighted how the shift from convenience to a permanent off-premise model requires a…

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How Flying Dolly’s is cooling down the Gulf Coast

by Mandy Wolf Detwiler — Editor, Connect Media

Flying Dolly’s is a community-focused boutique creamery that pairs nostalgic, artisanal ice cream with authentic New Orleans-style snoballs, leveraging a…

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Synergy in a slice: Inside the dual-concept model driving Hungry Howie’s Texas expansion

by Mandy Wolf Detwiler — Editor, Connect Media

Entrepreneur Jay Dhaliwal is leveraging a high-traffic "one-stop-shop" model in Fort Worth by operating a lean Hungry Howie’s franchise within a co-branded gas…

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Cicis Pizza takes No. 1 spot on Pizza Marketplace's 2026 Top 100 Movers & Shakers list

by Mandy Wolf Detwiler — Editor, Connect Media

Cicis Pizza took home the top honors as Pizza Marketplace's annual event in Las Vegas; Moto Pizza won a tech award from XRobotics and Pizza Nova's Domenic…

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The Pop's Beef legacy: How Frankie Radochonski joined the family grill

by Mandy Wolf Detwiler — Editor, Connect Media

After sharpening his skills at another sandwich chain, Frankie Radochonski returned to his roots to evolve from a general manager into a successful multi-unit…

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4 ways to freshen up your QSR

by Mandy Wolf Detwiler — Editor, Connect Media

QSR operators can freshen their brand by moving away from muted design trends toward vibrant, brand-aligned colors, upgrading flooring with luxury vinyl and…

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Pizza Nova franchisee believes in quality, consistency, brand culture

by Mandy Wolf Detwiler — Editor, Connect Media

Driven by a lifelong connection to the brand, franchisee Chi-son Phu has successfully grown his Pizza Nova business in Toronto by strictly following the…

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Restaurant industry experts make predictions for 2026

by Mandy Wolf Detwiler — Editor, Connect Media

Industry experts predict that the 2026 restaurant landscape will be defined by a "Me-Me-Me Economy," where brands must leverage integrated AI and data-driven…

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How a Mooyah franchisee moved into chicken with Layne's Chicken Fingers

by Mandy Wolf Detwiler — Editor, Connect Media

After tapping out the Madison, Wisconsin area with a burger concept, Lucas Bergeson, along with his family and a partner, brought Layne's Chicken Fingers to…

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Beyond the slider: White Castle maps out future with tech-forward 'Castle of Tomorrow' prototype

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle has a sleek new prototype called the 'Castle of Tomorrow.' With a focus on tech, the prototype is set to bring White Castle into the future with a…

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From café to national movement: Clean Eatz Founders on scaling wellness without losing heart

by Mandy Wolf Detwiler — Editor, Connect Media

Clean Eatz is a franchise co-founded by Don and Evonne Varady that solves the time vs. health dilemma by offering convenient, macro-balanced meals, from…

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Chicken Salad Chick, Main Squeeze Juice Co, Original ChopShop, Dog Haus leaders talk marketing on a limited dime

by Mandy Wolf Detwiler — Editor, Connect Media

A panel of fast casual executives shared that maximizing social media ROI with limited budgets is best achieved through deep community involvement, leveraging…

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How franchising will take Jollibee to the next level in the US

by Mandy Wolf Detwiler — Editor, Connect Media

The Philippines-based fast-food chain Jollibee, known for its popular fried chicken, is successfully overcoming its low U.S. brand awareness and crowded market…

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Brazilian concept TAP wins The Perfect Pitch contest at the Fast Casual Executive Summit 2025

by Mandy Wolf Detwiler — Editor, Connect Media

Eight fledgling brands competed in the event, billed as a nicer version of "Shark Tank."

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Reality star Karlie Redd talks good food, service, location at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Connect Media

Love and Hip Hop Atlanta star Karlie Redd shared brand success insight with attendees at the Fast Casual Executive Summit in Austin, Texas, on Sunday.

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The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

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Lion’s Choice refuses to compromise despite rising beef costs

by Mandy Wolf Detwiler — Editor, Connect Media

Despite rising beef prices, Lion's Choice, a St. Louis-based QSR, is refusing to compromise on the quality or portion size of its signature roast beef, instead…

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High tech meets high touch at Woworks, powered by Qu

Check out this fast-moving collaboration that blends high tech with high touch.

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Gong cha, Crust Pizza leaders talk franchising in today's modern restaurant world

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit will look at franchising dos and don'ts as well as the latest trends and innovations in franchising.

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