Customer Service / Experience Features

4th annual Pizza Leadership Virtual Summit to offer advice, tips to pizzeria operators

by Mandy Wolf Detwiler — Editor, Networld Media Group

The Pizza Leadership Virtual Summit will take place July 30 and will feature a keynote address with the president and CEO of Donatos Pizza and a variety of…

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QSRs face headwinds, but Taco John's finds its flavor formula

by Mandy Wolf Detwiler — Editor, Networld Media Group

Taco John's is innovating its menu under the leadership of corporate chef Brad Bergaus to attract new consumers while re-imagining classic dishes with a focus…

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Great American Cookies, Marble Slab Creamery unify digital experience with new co-branded loyalty app

by Mandy Wolf Detwiler — Editor, Networld Media Group

Great American Cookies and Marble Slab Creamery launched a new co-branded loyalty app, unifying their digital experience and streamlining ordering for…

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From Florida favorite to franchise frontier: The rise of Cannoli Kitchen Pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

Cannoli Kitchen Pizza, a quick-service Italian restaurant that began as a beloved mom-and-pop pizzeria in Boca Raton, is now expanding nationwide through…

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The dough must go on: How Kyle McPhee built a 16-store Papa Murphy's franchise

by Mandy Wolf Detwiler — Editor, Networld Media Group

Kyle McPhee rose from a teenage prep worker to the owner of 16 Papa Murphy's franchises by revitalizing struggling stores while focusing on customer service…

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Beyond the burrito: How Taco John's 'People First' approach drives success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Taco John's emphasizes a "Putting People First" philosophy to combat employee turnover by investing in its corporate leadership, supporting franchisees and…

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Mountain Mike's Pizza takes top honors at Pizza Marketplace's Top 100 Movers & Shakers 2025 event

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mountain Mike's Pizza took home the top honor at Pizza Marketplace's top brand of 2025. Cicis Pizza won a special award from Xrobotics, and David McKillips was…

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Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

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Wisconsin's root beer baroness: How Deanne Wells' A&W Restaurants thrive in small towns

by Mandy Wolf Detwiler — Editor, Networld Media Group

Deanne Wells has six A&W units in smalls towns in Wisconsin. She's paving the way for small-town franchisees to live and work in their respective communities.

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Krystal building on legacy with new prototype

by Mandy Wolf Detwiler — Editor, Networld Media Group

Krystal is building on its legacy by remodeling six restaurants in Georgia with the brand's new prototype designed to bring in new and returning customers.

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Convenience, consistency, connection: Keys to restaurant profit revealed

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant operators will learn how to improve profits through the guest experience at the Restaurant Franchising and Innovation Summit in Myrtle Beach, South…

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Wetzel’s Pretzels head of development: Snacking’s here to stay

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wetzel's Pretzels is experiencing record growth outside of malls, emphasizing high-traffic spots and food trucks. The brand is focusing on both domestic and…

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QSRweb's Top 5 articles for 2024

by Mandy Wolf Detwiler — Editor, Networld Media Group

These were the Top 5 stories on QSRweb.com in 2024.

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How catering becomes lucrative for restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel at the Fast Casual Executive Summit discussed the ins and outs of catering and tech.

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6 ways to increase the restaurant customer experience in QSRs

by Mandy Wolf Detwiler — Editor, Networld Media Group

To increase restaurant customer experience, focus on the basics. From ambiance and prompt service to ensuring strong leadership through great managers, this…

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Bojangles leverages kiosks to navigate labor shortages, boost sales

by Mandy Wolf Detwiler — Editor, Networld Media Group

Bojangles has rolled out kiosks in about 25 of its units. The brand will retrofit existing restaurants with the kiosks in the near future, and they have become…

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How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Networld Media Group

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

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How catering is increasing sales, actionable growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.

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How to reduce wait times in drive-thrus

by Mandy Wolf Detwiler — Editor, Networld Media Group

These six tips can reduce wait times at the drive-thru and increase speed and accuracy.

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Little Caesars aims to score big as NFL pizza sponsor

by Mandy Wolf Detwiler — Editor, Networld Media Group

Little Caesars has signed on as the Official Pizza Sponsor of the NFL. The partnership awards the Detroit-based pizza brand plenty of exposure and builds…

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