Customer Service / Experience Features

How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Connect Media

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

How catering is increasing sales, actionable growth

by Mandy Wolf Detwiler — Editor, Connect Media

In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.

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How to reduce wait times in drive-thrus

by Mandy Wolf Detwiler — Editor, Connect Media

These six tips can reduce wait times at the drive-thru and increase speed and accuracy.

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Little Caesars aims to score big as NFL pizza sponsor

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has signed on as the Official Pizza Sponsor of the NFL. The partnership awards the Detroit-based pizza brand plenty of exposure and builds…

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8 tips to increase loyalty program usage

by Mandy Wolf Detwiler — Editor, Connect Media

Loyalty programs work great -- as long as your customers use them. Consider these eight tips to increase the usage of your loyalty program.

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Fast Casual Executive Summit session looks at menu trends as competitive edge

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…

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Boosting customer loyalty: 6 essential tips for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Building customer loyalty in the restaurant industry is crucial for long-term success. These six tips can help restaurants obtain and retain customers.

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5 concepts compete for The Perfect Pitch 2024 title

by Mandy Wolf Detwiler — Editor, Connect Media

Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.

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Chick-fil-A franchisee has passion for sustainability, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Caitlin Chavez is a Chick-fil-A franchisee in Puerto Rico. Chavez is dedicated to the brand, focusing on quality, customer service and sustainability.

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Connect Media

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Connect Media

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Hiring hungry: 6 hiring tips for quick service restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Hiring is a critical element to QSR operations. These six tips can help a QSR hire smarter.

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8 tips for fast-food restaurant design

by Mandy Wolf Detwiler — Editor, Connect Media

Since the pandemic, fast-food restaurant design has become geared toward efficient, fast pickup and drive-thrus. But designing an interior takes careful…

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How pizza drive-thrus can help pizzerias thrive

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza drive-thrus can help restaurants improve order accuracy and increase overall sales.

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Layne's Chicken Fingers finds success with various models

by Mandy Wolf Detwiler — Editor, Connect Media

Layne's has seen consistent store sales with various real estate models. Eric Reed, the brand's chief development officer, explores how different models can…

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6 steps to opening a food business

by Mandy Wolf Detwiler — Editor, Connect Media

Opening a food business requires specialized equipment, hiring a staff, securing funding and more. Check out these six steps to opening a QSR.

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Jollibee takes flight: Filipino QSR's US growth hits 100 stores and beyond

by Mandy Wolf Detwiler — Editor, Connect Media

Jollibee has 101 stores in North America, but with franchising on the horizon, the Filipino favorite will soon become your competition.

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GoTo Foods’ co-branding renaissance pairs signature brands

by Mandy Wolf Detwiler — Editor, Connect Media

GoTo Foods is co-branding several of its signature brands with success shown in increased AUVs.

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7 ways to reduce food safety violations in restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Food safety should be a culture in restaurants. Training and retraining falls on management to make sure restaurants are on the up and up during inspections.

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Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…

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