Customer Service / Experience Features
8 tips to increase loyalty program usage
by Mandy Wolf Detwiler — Editor, Networld Media Group
Loyalty programs work great -- as long as your customers use them. Consider these eight tips to increase the usage of your loyalty program.
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Fast Casual Executive Summit session looks at menu trends as competitive edge
by Mandy Wolf Detwiler — Editor, Networld Media Group
A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…
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Boosting customer loyalty: 6 essential tips for restaurants
by Mandy Wolf Detwiler — Editor, Networld Media Group
Building customer loyalty in the restaurant industry is crucial for long-term success. These six tips can help restaurants obtain and retain customers.
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5 concepts compete for The Perfect Pitch 2024 title
by Mandy Wolf Detwiler — Editor, Networld Media Group
Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.
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Chick-fil-A franchisee has passion for sustainability, customer service
by Mandy Wolf Detwiler — Editor, Networld Media Group
Caitlin Chavez is a Chick-fil-A franchisee in Puerto Rico. Chavez is dedicated to the brand, focusing on quality, customer service and sustainability.
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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Hiring hungry: 6 hiring tips for quick service restaurants
by Mandy Wolf Detwiler — Editor, Networld Media Group
Hiring is a critical element to QSR operations. These six tips can help a QSR hire smarter.
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8 tips for fast-food restaurant design
by Mandy Wolf Detwiler — Editor, Networld Media Group
Since the pandemic, fast-food restaurant design has become geared toward efficient, fast pickup and drive-thrus. But designing an interior takes careful…
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How pizza drive-thrus can help pizzerias thrive
by Mandy Wolf Detwiler — Editor, Networld Media Group
Pizza drive-thrus can help restaurants improve order accuracy and increase overall sales.
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Layne's Chicken Fingers finds success with various models
by Mandy Wolf Detwiler — Editor, Networld Media Group
Layne's has seen consistent store sales with various real estate models. Eric Reed, the brand's chief development officer, explores how different models can…
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6 steps to opening a food business
by Mandy Wolf Detwiler — Editor, Networld Media Group
Opening a food business requires specialized equipment, hiring a staff, securing funding and more. Check out these six steps to opening a QSR.
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Jollibee takes flight: Filipino QSR's US growth hits 100 stores and beyond
by Mandy Wolf Detwiler — Editor, Networld Media Group
Jollibee has 101 stores in North America, but with franchising on the horizon, the Filipino favorite will soon become your competition.
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GoTo Foods’ co-branding renaissance pairs signature brands
by Mandy Wolf Detwiler — Editor, Networld Media Group
GoTo Foods is co-branding several of its signature brands with success shown in increased AUVs.
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7 ways to reduce food safety violations in restaurants
by Mandy Wolf Detwiler — Editor, Networld Media Group
Food safety should be a culture in restaurants. Training and retraining falls on management to make sure restaurants are on the up and up during inspections.
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Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate
by Mandy Wolf Detwiler — Editor, Networld Media Group
Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…
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TikTok a powerful call-to-action tool for restaurant operators
by Mandy Wolf Detwiler — Editor, Networld Media Group
Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.
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Slice House by Tony Gemignani takes top honors at Pizza Marketplace Top 100 Movers & Shakers event
by Mandy Wolf Detwiler — Editor, Networld Media Group
Slice House has awarded over 139 franchise agreements since the brand began franchising last year.
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Checkers & Rally's franchisee has nearly 4 decades of experience
by Mandy Wolf Detwiler — Editor, Networld Media Group
Sam Chand owns 31 Checkers & Rally's locations. Finding real estate to accommodate a double drive-thru is his biggest challenge.
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Self-order kiosks keep Brooklyn 'video game restaurant' in the black
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-order kiosks have helped allow Action Burger to expand as video game restaurant. Customers pay with credit or cash at three self-serve kiosks.
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