Customer Service / Experience Features

TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Connect Media

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

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Slice House by Tony Gemignani takes top honors at Pizza Marketplace Top 100 Movers & Shakers event

by Mandy Wolf Detwiler — Editor, Connect Media

Slice House has awarded over 139 franchise agreements since the brand began franchising last year.

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Checkers & Rally's franchisee has nearly 4 decades of experience

by Mandy Wolf Detwiler — Editor, Connect Media

Sam Chand owns 31 Checkers & Rally's locations. Finding real estate to accommodate a double drive-thru is his biggest challenge.

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Self-order kiosks keep Brooklyn 'video game restaurant' in the black

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks have helped allow Action Burger to expand as video game restaurant. Customers pay with credit or cash at three self-serve kiosks.

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Little Caesars efficient POD Program attractive to franchisees

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has launched a modular unit program that is eco-friendly and attractive to potential franchisees. The inaugural POD location in Keokuk, Iowa…

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Big Dave's Cheesesteaks thrives on culture, customer service, training

by Mandy Wolf Detwiler — Editor, Connect Media

Derrick Hayes has three pillars for his cheesesteak brand: customer service, tight training and strict adherence to the brand's culture. Big Dave's…

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Experts make predictions for restaurant operations in 2024

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant brands and industry experts weigh in on trends expected for the new year.

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QSRweb’s Top 10 most-clicked news in 2023

by Mandy Wolf Detwiler — Editor, Connect Media

QSR dining remains a mainstay due to its lower price point and ease of service. We took a look at the top news stories over the past 12 months, and here's what…

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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Kelly's Roast Beef goes from casual beach fare to New England legacy franchise

by Mandy Wolf Detwiler — Editor, Connect Media

Kelly's Roast Beef has four company-owned restaurants, two licensed airport units in Boston Logan International Airport and five franchised in New England and…

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Transforming your old restaurant: Expert insights on nailing the perfect makeover

by Mandy Wolf Detwiler — Editor, Connect Media

When a QSR starts to feel tired and out of touch with contemporary dining trends, it's essential to implement a well-thought-out strategy to breathe new life…

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Redefining QSRs: How PDQ journeyed to superior quality, service

by Mandy Wolf Detwiler — Editor, Connect Media

PDQ - short for People Dedicated to Quality - has 63 traditional units as well as sports arenas and airport locations. The brand is a people-first…

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Checkers & Rally's rolls out Spanish AI at drive-thrus

by Mandy Wolf Detwiler — Editor, Connect Media

Checkers & Rally's has released Spanish AI at the drive-thru in conjunction with Hi Auto. The brand added English AI to its drive-thrus last year.

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'It's a revolution': Jars by Fabio Viviani brings playfulness back to desserts

by Mandy Wolf Detwiler — Editor, Connect Media

Jars by Fabio Viviani is a dessert concept that could be coming to a town near you. Though the brand has one unit open in Chicago, it has sold more than a…

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Del Taco launches unit inside Circus Circus Hotel & Casino

by Mandy Wolf Detwiler — Editor, Connect Media

Del Taco has lauched a unit inside the Circus Circus in Las Vegas, Nevada. The Mexican QSR brand plans a unit in the Excalibur soon.

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Savvy Sliders' heavy growth potential makes it a QSR standout

by Mandy Wolf Detwiler — Editor, Connect Media

Savvy Sliders is making a name for itself with fresh, never frozen all-beef sliders, hand-breaded chicken strips and hand-spun milkshakes. Company officials…

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ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

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Inflation exposes gaps in restaurant loyalty, physical experience

by Mandy Wolf Detwiler — Editor, Connect Media

Hope Neiman, CMO for Tillster, explains how restaurants can create more meaningful interactions with the guest and leverage technology for a best-in-class…

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'We're all in it together': White Castle a family affair

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle is a 350-unit family owned company. The brand best known for its sliders now has third-, fourth- and fifth-generation family members at the helm.

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Taco John's a growing QSR player in Mexican segment

by Mandy Wolf Detwiler — Editor, Connect Media

Taco John's has 375 units, of which seven are corporate owned. With a new store design, savvy multi-unit franchisees and a winning corporate team, the brand…

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