McDonald's employees to CEO: Invest in us

January 31, 2020

In what McDonald's calls its "global town halls," the brand's President and CEO Chris Kempczinski Thursday keyed in on the feedback received from a system-wide…

Dillas Quesadillas founder on the value of following 'Jennifer' while feeding the 'Gator'

by S.A. Whitehead — Food Editor, Net World Media Group

Dillas Quesadillas founder, Kyle Gordon, comes off as the kind of laid-back guy you'd have a beer with. But don't let looks deceive:This one-time college kid…

Reigniting the glow over Michigan's 97-year-old Halo Burger

by S.A. Whitehead — Food Editor, Net World Media Group

Olives on burgers? Ice cream in ginger ale? Saintly looking cows? Yes, you've landed in the Halo Burger zone, a regional burger brand that has regained its…

Panda Express launches fans into Lunar New Year via AR

January 15, 2020

American Chinese QSR, Panda Express, is pulling out all the stops this year to help customers worldwide celebrate the Lunar New Year, this time through the use…

Domino's digs into GPUs' data-churning mega-muscle to transform customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Domino's has discovered a virtual goldmine in the data-handling computer power of a resource once confined to the picture-heavy needs of video gaming — the GPU.

Self-order kiosks are on a roll in U.S. restaurants

It’s no secret – self-order kiosks are on a roll in the U.S., which is catching up to Europe, where they are already commonplace. The reasons are multi-fold.

Presented by KioskMarketplace.com

Grubhub addresses phone order snafu

January 9, 2020

Grubhub customers will be hearing a new prompt when placing a call to a restaurant using the ordering app, which will direct them to press the No. 1 to place…

McDonald's restructures leadership team to focus on digitizing operations

January 8, 2020

McDonald's has added two leadership positions to strengthen interconnectivity and communication with both employees and customers by maximizing its digital…

Blendid installs its second robotic smoothie kiosk

December 31, 2019

Robotic self-serve smoothie kiosk-maker, Blendid, has  installed its second location, this one at Sonoma State University's Charlie Brown Café earlier this…

Why I especially love QSRs around the holidays

by S.A. Whitehead — Food Editor, Net World Media Group

It's nearly midnight on Christmas and to a hungry holiday shift worker, the neon glow of an open QSR's sign may be one of the best things she's seen all night.

Technology & CX in Restaurants

As restaurant operators face challenges on a variety of fronts, many are turning to technological tools to enhance how they serve their guests.

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

Does your brand have what it takes to make the 2020 Fast Casual Top 100?

Nominations for the Top 100 and the Excellence in Food Safety awards close Jan. 17.

Firehouse Subs CEO on surging sandwich sector quality + pleasant surprises

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes — when the restaurant gods are smiling on a brand — a new store prototype not only delivers on its objectives, but produces a whole new benefit or…

Yum China wins Top Employer China for 2nd straight year

December 4, 2019

For the second consecutive year, Yum China Holdings, Inc. took home Top Employer China for 2020. The award is presented by global certification program, Top…

The French fry shortage that wasn't

December 4, 2019

The Idaho Potato Commission has reassured Americans today that despite reported possibilities of a French fry shortage due to a poor potato harvest…

Roy Rogers fills new consumer care manager role

November 27, 2019

Roy Rogers Restaurants has selected John Giffin, a former commercial cleaning service executive, to fill a newly created post of consumer care manager at the…

QSR, fast casual menuboards study reveals big areas for improvement

November 27, 2019

 When it comes to QSR menu boards, customers have some very definite opinions about what they like and don't, but now a large national survey of those…

QSR Conundrums: Taming that booming 'order-online, pickup in-store' business

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a new QSRweb bimonthly series, QSR Conundrums, our experts give their best thoughts on new ways to handle a relatively new "problem" of…

Controlling QSR food waste: The power of five

The old adage, "Waste not, want not" has never been more fitting than for today's QSRs in their approach to food and food waste. After all, brands that get on…