Customer Service / Experience News & Media
American QSR customers enter their 'blue mood'
by S.A. Whitehead — Food Editor, Net World Media Group
What do purple food, an illegal South American bean and a funky blue fungus on corn have in common? According to Technomic, they're all proven, promising food…
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A&W's new Wild West 'haunts' represent brand's 'small town' franchise strategy
March 4, 2020
A&W said its latest restaurant opening is a sample of its "small town America" franchise strategy that builds on the longtime QSR's reputation as being a…
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Navigating QSR social media 'landmines' on way to customer conversions
by S.A. Whitehead — Food Editor, Net World Media Group
A digital marketing expert speaking at last week's Mid-America Restaurant Expo in Columbus, Ohio said all the data points to the fact that QSRs and social…
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Pincho CEO: Simplified operations + empowered teams = growth
by S.A. Whitehead — Food Editor, Net World Media Group
A hundred stores in five years is an ambitious growth plan for any brand, but Pincho co-founder and CEO Otto Othman thinks the popularity of the brand in Miami…
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Has your QSR's social media strategy got a hole in it?
by S.A. Whitehead — Food Editor, Net World Media Group
A digital marketing expert speaking at the Mid-America Restaurant Expo this week said many restaurant brands have voids in their social media marketing…
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Why dark kitchens can be bright business moves for QSRs
by Syd Bishop — Content Specialist, QSR Automations
Dark kitchens — a.k.a. virtual, ghost or cloud kitchens — are becoming the new little darling of the restaurant industry. Here are some guidelines on how to…
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Record 30,000 spend Valentine's Day at White Castle
February 17, 2020
Over the past nearly 30 years, White Castle has accrued quite a name for itself as a Valentine's Day destination, and that proved itself this past weekend when…
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Restaurant sales robust thanks to warm weather conditions
February 7, 2020
Same-store restaurant sales increased 2.3% in January, the best growth in over four years, and it was all due to mild weather conditions and historic warm…
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Moving from pizza to pistachio doughnuts: Chicago restaurateur says it's a natural
by S.A. Whitehead — Food Editor, Net World Media Group
Ask a pizzaiolo the key to mastering the pie and you'll likely hear it's the dough. Chicago restaurateur Rich Labriola won't argue that point. In fact, he's so…
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KFC, Pizza Hut launch 'contactless' delivery in China amid virus fears
February 4, 2020
In China, where the coronavirus has taken its heaviest toll thus far, Yum Brands' KFC and Pizza Hut stores have initiated contactless delivery as part of the…
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How self-service ordering kiosks are transforming QSRs
While the QSR experience is typically quite simple, the introduction of more advanced technology -- namely self-service food ordering kiosks -- over the course…
Presented by KioskMarketplace.com
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McDonald's employees to CEO: Invest in us
January 31, 2020
In what McDonald's calls its "global town halls," the brand's President and CEO Chris Kempczinski Thursday keyed in on the feedback received from a system-wide…
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Dillas Quesadillas founder on the value of following 'Jennifer' while feeding the 'Gator'
by S.A. Whitehead — Food Editor, Net World Media Group
Dillas Quesadillas founder, Kyle Gordon, comes off as the kind of laid-back guy you'd have a beer with. But don't let looks deceive:This one-time college kid…
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Reigniting the glow over Michigan's 97-year-old Halo Burger
by S.A. Whitehead — Food Editor, Net World Media Group
Olives on burgers? Ice cream in ginger ale? Saintly looking cows? Yes, you've landed in the Halo Burger zone, a regional burger brand that has regained its…
listen nowPanda Express launches fans into Lunar New Year via AR
January 15, 2020
American Chinese QSR, Panda Express, is pulling out all the stops this year to help customers worldwide celebrate the Lunar New Year, this time through the use…
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Domino's digs into GPUs' data-churning mega-muscle to transform customer experience
by S.A. Whitehead — Food Editor, Net World Media Group
Domino's has discovered a virtual goldmine in the data-handling computer power of a resource once confined to the picture-heavy needs of video gaming — the GPU.
read nowSelf-order kiosks are on a roll in U.S. restaurants
It’s no secret – self-order kiosks are on a roll in the U.S., which is catching up to Europe, where they are already commonplace. The reasons are multi-fold.
Presented by KioskMarketplace.com
download nowGrubhub addresses phone order snafu
January 9, 2020
Grubhub customers will be hearing a new prompt when placing a call to a restaurant using the ordering app, which will direct them to press the No. 1 to place…
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McDonald's restructures leadership team to focus on digitizing operations
January 8, 2020
McDonald's has added two leadership positions to strengthen interconnectivity and communication with both employees and customers by maximizing its digital…
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Blendid installs its second robotic smoothie kiosk
December 31, 2019
Robotic self-serve smoothie kiosk-maker, Blendid, has installed its second location, this one at Sonoma State University's Charlie Brown Café earlier this…
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