[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

In this webinar, Speedline Solutions digs into the online side of your restaurant business and maps a strategy to engage your customers, increase loyalty, and…

Presented by SpeedLine Solutions

LivePepper partners with EPOS for QSR delivery power-punch

June 25, 2018

The online ordering solution provider that chains like KFC, Pizza Hut and Papa John's use internationally has integrated with EPOS provider, 3S POS, to give…

8 important reasons QSR leaders need a kiosk strategy

A good deal of data suggests kiosks help boost QSR business, so it makes sense to develop a kiosk strategy for your quick-serve brand, if you haven't already…

Why food allergen programs are like rocket fuel for customer loyalty

by Betsy Craig — pres, menutrinfo.com

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item…

Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most…

Del Taco rebrands with 'fresh' focus

June 21, 2018

Del Taco is launching a brand refresh that puts the emphasis on value, freshness and heightened hospitality. It all builds off what it says is the brand's…

Tim Hortons builds 2 Canadian distribution centers

June 21, 2018

Tim Hortons said this week that it is growing and modernizing its Canadian distribution network by adding two warehouses in Alberta and British Columbia and…

Restaurant leadership stress: Save yourself, save your staff

by S.A. Whitehead — Food Editor, Net World Media Group

Wellness Expert Heidi Smith drew big crowds at the recent restaurant show in Chicago, all seeking her lessons on stress reduction for restaurant leaders.

Arby's fully transitions to Coke

June 20, 2018

Arby's today announced the completion of its nationwide conversion to Coca-Cola beverages, a news release said, though the proverbial "cat" already got out of…

Top food trends now: The 'women' have spoken

June 20, 2018

The women have spoken, and they have some interesting ideas about where food is going in the years ahead. Les Dames d'Escoffier International — 2,300 women…

QSR payment options: Yes, customers really DO care ... a lot

Think your customers don't care much about the way they pay at your QSR? Think again. A new study shows this aspect of your operations can make a real…

Planet Smoothie offers 2 hours of free smoothies June 21

June 18, 2018

The first day of summer — a.k.a. June 21 — also happens to be National Smoothie Day. and to pay appropriate homage, Planet Smoothie is giving away free…

Really want to know what customers think? Make it easy for them to tell you

Rather than putting your effort into survey methods that customers likely won't notice, use new technology to increase response volume and feedback value in…

In 2018, restaurant success is a four-letter word: H-I-R-E

June 6, 2018

It's all about the hire...and keeping the hire. This according to point of sale and management system company, Toast, in its report on what operators say is…

Manage your QSR's multi-channel future now or pay later

by Lisa van Kesteren — CEO, SeeLevelHX

QSR mobile strategy is still undergoing growing pains since QSRs — which traditionally had just the two channels of in-restaurant and drive-thru ordering to…

KFC in UK discovers new purpose for delivery: Vanquishing spiders

by S.A. Whitehead — Food Editor, Net World Media Group

Starting life on your own comes with all sorts of scary things, including spiders, in the case of one young British woman who actually ended up calling for KFC…

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's…

Design partnership delivers BOGO: Restaurant kiosk edition

June 1, 2018

The infinite appeal of two-for-one offerings is part of the idea behind a new kiosk creation from the Vollrath Company and Christensen Consultants that allows…

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow…

Research proves connecting digitally = thinking generationally

by S.A. Whitehead — Food Editor, Net World Media Group

Digital communication is no longer an "option" for QSRs, it's an essential. But to do it well, you must "know thy audience" ... every single one of them, and…