Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

QSR location data use: It's a matter of loyalty

July 5, 2018

More than two-thirds of QSR marketers — 69 percent — plan to increase their use of location data over the next two years, mostly to enhance their loyalty…

Gen Z travelers pick dining out over partying: What it means for QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

College-age consumers are not that wild about partying when they are traveling, the top "thing to do" for Gen Z. In fact, when traveling these young adults…

Church's Chicken takes global approach to menu innovation

July 3, 2018

Sister brands, Church's Chicken (primarily in the U.S.) and Texas Chicken (global) recently held their first worldwide innovation sessions in a trio of cities…

Report: China's QSR sector to see big changes

July 2, 2018

A new ResearchAndMarkets.com's report on the Chinese fast food market through 2022 shows this restaurant sector will grow due to: 

Are you an invisible QSR? The new requirements of online search

Yext Head of Industry for Food Service gives QSRs advice on how to make your brand show up for potential customers in these days of voice and image searches…

Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer…

Growing restaurant beverage trend demands brands rethink sweeteners

by S.A. Whitehead — Food Editor, Net World Media Group

Natural and healthful sourcing is hugely in demand for today's restaurateurs. Why then do so few brands offer naturally sourced lower-calorie sweeteners…

[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

In this webinar, Speedline Solutions digs into the online side of your restaurant business and maps a strategy to engage your customers, increase loyalty, and…

Presented by SpeedLine Solutions

LivePepper partners with EPOS for QSR delivery power-punch

June 25, 2018

The online ordering solution provider that chains like KFC, Pizza Hut and Papa John's use internationally has integrated with EPOS provider, 3S POS, to give…

8 important reasons QSR leaders need a kiosk strategy

A good deal of data suggests kiosks help boost QSR business, so it makes sense to develop a kiosk strategy for your quick-serve brand, if you haven't already…

Why food allergen programs are like rocket fuel for customer loyalty

by Betsy Craig — pres, menutrinfo.com

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item…

Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most…

Del Taco rebrands with 'fresh' focus

June 21, 2018

Del Taco is launching a brand refresh that puts the emphasis on value, freshness and heightened hospitality. It all builds off what it says is the brand's…

Tim Hortons builds 2 Canadian distribution centers

June 21, 2018

Tim Hortons said this week that it is growing and modernizing its Canadian distribution network by adding two warehouses in Alberta and British Columbia and…

Restaurant leadership stress: Save yourself, save your staff

by S.A. Whitehead — Food Editor, Net World Media Group

Wellness Expert Heidi Smith drew big crowds at the recent restaurant show in Chicago, all seeking her lessons on stress reduction for restaurant leaders.

Arby's fully transitions to Coke

June 20, 2018

Arby's today announced the completion of its nationwide conversion to Coca-Cola beverages, a news release said, though the proverbial "cat" already got out of…

Top food trends now: The 'women' have spoken

June 20, 2018

The women have spoken, and they have some interesting ideas about where food is going in the years ahead. Les Dames d'Escoffier International — 2,300 women…

QSR payment options: Yes, customers really DO care ... a lot

Think your customers don't care much about the way they pay at your QSR? Think again. A new study shows this aspect of your operations can make a real…