Gen Z, community, financial visibility: 3 keys to business success

by S.A. Whitehead — Food Editor, Net World Media Group

From capturing the hearts of an elusive Gen Z to connecting with your community and reaping financial visibility's rewards, this year's Three:15 session at the…

Tech gives employees key customer knowledge in drive-thru

October 24, 2018

Drive-thru customer engagement company 5thru has launched Drive-Thru Accelerator technology, designed to both personalize and speed up the customer drive-thru…

'Let's do lunch': Pullin' in midday customers when they're pulling back on spending

by Ray Reddy — CEO and Co-Founder, Ritual

Slow restaurants sales are one of the contributors to overall less-than-anticipated retail sales activity in September, but that doesn't have to affect your…

Subway: The future means 'more'

by S.A. Whitehead — Food Editor, Net World Media Group

With new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing "more" for the menu, customers and franchisees.

Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

Northwest Florida restaurateurs help communities see way through storm

October 19, 2018

In the week since Hurricane Michael slammed into the Florida Panhandle, the Florida Restaurant and Lodging Association and its members have been busy providing…

Tim Hortons Canada adds warming LTOs

October 19, 2018

Tim Hortons Canada is introducing four new LTOs this fall designed for chillier temperatures, including toasty beverages and some sweet accompaniments, a news…

Toast adds analytics, mobile pay, loyalty integrations

October 16, 2018

Restaurant management platform, Toast, has added Avero, GoParrot, and Rooam as key integrations in the Toast Partner Ecosystem, which the company said in a…

TNS Further Targets Unattended and eCommerce Payments with ADVAM Acquisition

October 16, 2018 – Transaction Network Services (TNS) announces it has agreed to acquire unattended and eCommerce payments specialist ADVAM in a transaction…

Restaurateur insight: What do the football fans in your neighborhood want most?

October 16, 2018

If you had to pick, would you choose Fritos and vodka or Cheetos and Dr. Pepper? Careful, the way you answer might very well belie which college football team…

Restaurant tech: 1 change = dozens more

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Making the leap to restaurant tech of just about any kind is not a 1+1=2 proposition. Rather, any addition of tech -- particularly one that replaces a human…

9,000 US Subways add delivery, more to come

October 12, 2018

Subway restaurants has partnered with DoorDash, Grubhub, Postmates and Uber Eats to deliver its products across the U.S. a news release said, meaning nearly…

Report: Fast food brands increase 'emotional connection' with customers

October 11, 2018

The fast food industry is getting more love from the general public in the U.S., Mexico and United Arab Emirates, according to the 2018 Brand Intimacy Report…

Pei Wei, Kizuki, Curry Up Now discuss the challenge of showing up in unbranded search

by S.A. Whitehead — Food Editor, Net World Media Group

Three fast casual Asian-centered restaurant brands took to the stage Monday afternoon at the Fast Casual Executive Summit in Seattle to talk about the…

Study: Connect emotionally to drive spend

October 9, 2018

Restaurant brands that make emotional connections with their customers will reap a higher dollar pay-off than those who fail to do so, according to a Motista…

How UK's Leon redefined the fast food industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…

The data differences that put QSR customer engagement on steroids

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Though the basic dynamics of the dining experience are pretty much the same as they've always been, any competitive QSR brand today knows data is the…

Como creates customer engagement campaigns in 5 minutes flat

October 8, 2018

POS customer engagement platform, Como, has launched a tool that allows restaurateurs to execute goal-driven marketing campaigns in under 5 minutes, according…

White Castle, Cinnabon, Your Pie: Travelers along the 'alternate revenue' stream

by S.A. Whitehead — Food Editor, Net World Media Group

Increasingly, QSR brands see the need to expand their revenue universes by creating retail products that can not only add a new source of revenue, but also get…

Subway's way through the storm: Solid plans making recovery easier in hurricane's wake

by S.A. Whitehead — Food Editor, Net World Media Group

Several years ago, Subway worked to develop a disaster protocol in partnership with the American Red Cross. The result of all that pre-planning proved itself…