Man alleges Philadelphia Taco Bell store employees beat him, kicked girlfriend

March 7, 2019

A Pennsylvania man and his girlfriend allege they were beaten by a number of QSR employees Feb. 24, outside Taco Bell's Philadelphia Tenth and Chestnut…

Reinventing the Customer Experience

Building customer loyalty is first and foremost about the brand experience—across all channels. Providing a personalized experience is the key to turning…

Presented by HP Inc.

Starbucks franchisee’s tips on going 'off-brand' + why QSRs should go ‘clockless’

by S.A. Whitehead — Food Editor, Net World Media Group

In this week's edition of the QSRweb podcast, food trends forecaster Suzy Badarraco tells QSRs why "clockless eating" can drive more sales, while Starbucks…

The gap in every CX plan

In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience....

Doing data better: 3 key areas to tweak for better sales, engagement

Is your brand's data use doing you the kinds of favors that can make the competitive difference? This article shines the light on three areas where you might…

Dippin' Dots exec gives out the scoop on 'Ice Cream of the Future's' future

In this week's podcast, Dippin' Dots gives listeners an inside look at how the brand uses the power of diversification to further sales and market reach, while…

Prankster releases rat at McDonald’s, causing chaos

February 14, 2019

It's not the type of publicity McDonald's seeks.

Why QSRs should embrace global flavors

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

There's a world of flavors beckoning at every QSR's door, as consumers seek to give a sense of exotic travel's fun and adventure to their dinner plates. Here…

Wendy's offers free Baconator Fries through Feb 17 for mobile app orders

February 12, 2019

Wendy's is giving away free Baconator Fries with any at-store purchase for customers using its mobile app through Sunday, Feb. 17, according to a press…

Coolgreens VP talks about brand's growth beyond its Central US borders in 2019

Oklahoma-based Coolgreen's occupies the "hot seat" as today's featured interview subject, via its VP of Operations Todd Madlener, while Networld Media Group VP…

Squaring the square: White Castle VP tells how brand develops new slider spin-offs

In this podcast, White Castle Vice President Jamie Richardson tells how the brand keeps innovating on that famous little square of beef, while Blockchain Tech…

Torchy's launches catering, party pack menus

January 31, 2019

Austin-based Torchy's Tacos has launched both a catering and party menu that includes everything from breakfast and "Damn Good" tacos to chips, dips and more.

If your QSR ever considered kiosks, or maybe especially if it didn’t, read on

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-serve kiosks were dominant at this year's National Retail Federation Big Show earlier this month. The options ran the gamut in this realm, from AI and…

Chick-fil-A uses data in new, faster, results-producing way

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chick-fil-A is using interactive data visualization technology to make better, faster decisions in its ongoing efforts to boost both revenue and customer…

Granddaddy of marijuana-themed brands, Cheba Hut perfects food-and-fun-first culture

by S.A. Whitehead — Food Editor, Net World Media Group

This week, QSRweb Editor Shelly Whitehead rolls into the food truck category for a look at that business, while marijuana brand, Cheba Hut and its Chief…

Krystal said last year's store raze-and-redesigns 'raised' the whole brand to new heights

January 22, 2019

Krystal's leadership said that brand is seeing solid results from its revitalization initiatives, including last year's start of effforts to raze and…

Taking a chopped salad QSR on the road: Chop Stop CEO talks brand expansion

by S.A. Whitehead — Food Editor, Net World Media Group

Can a meat-and-potatoes guy’s chopped salad QSR survive outside of Southern California? Podcast spotlight interviewee Mark Kulkis is convinced of that fact as…

White Castle Valentine's Day reservations open with 1st delivered 'Love Castle'

January 16, 2019

Pucker up gents. Slip into your slipperiest lip gloss, ladies. It's time to slip into a few sliders for Valentine's Day next month. With more than 30,00…

'What ya' got for me?': Rewards drive QSR competitive supremacy

January 16, 2019

When it comes to customer love, QSRs that put forth the offers stand to bring forth the most customers, according to a Publishers Clearing House Media Division…

Subway expands marketing, data platform to UK, Ireland, Canada

January 15, 2019

Subway is expanding its license with Mobivity Holdings Corp. to bring print ads, data aggregation and insight engine to restaurants in Canada, Ireland, and the…