Top tech execs say voice, near-me searches will soar in 2019

by Cherryh Cansler — Editor, FastCasual.com

This year's top restaurant tech trends are all about meeting the customer at the time and the place of his or her choice. Restaurant brands that point their…

Taco Bell HR leader on making your restaurant an employee magnet

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell's VP of People and Experience discusses the brand's multi-faceted approach to pulling in great employees in a tight labor market.

Taco Bell lays out 7 2019 'commitments'

January 10, 2019

Taco Bell said 2019 will be the year it not only introduces its first vegetarian menu and increased scholarship funding, but also when it will boost the…

Chop Stop: The salad QSR with a 'meat-n-potatoes' guy at the helm

by S.A. Whitehead — Food Editor, Net World Media Group

What's a "meat-and-potatoes" guy doing in the salad business? Very well, thank you.

KFC's bowl promotion gets a little hairy

January 8, 2019

Never one not to bring something unquestionably weird to the party, Kentucky Fried Chicken is launching its new a campaign to promote $3 Famous Bowl prices and…

Schlotzsky's president on brand rebirth at age 50

by S.A. Whitehead — Food Editor, Net World Media Group

QSRweb Editor Shelly Whitehead talks with Fast Casual Editor Cherryh Cansler about the innovators in the Top 20 Brands to Watch report, then Schlotzsky's…

Del Taco 'socks it to' diners with mixable value menu

January 4, 2019

Del Taco is helping all those holiday-depleted wallets out there this year with a new value menu and the possibility of a new Mexican entrée-adorned socks to…

Growing greater QSR engagement? All you have to do is ask

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Customer insight makes the restaurant world go 'round because it gives QSRs a critical competitive advantage. And while many brand leaders may think they have…

Delivery, digital, additive oddities top 2018 blog reads

From the delivery trade that's driving dining trends these days, to leadership stress and hair-growing fry additives, QSRweb blog readers had lots on their…

3 guides to QSR growth in 2019

by Ray Reddy — CEO and Co-Founder, Ritual

QSRs are doing quite well, thank you. But as we all know, staying on top is not a one-and-done thing. To keep the momentum building in the year ahead, heed…

Top 10 2018 QSRweb stories show our eyes are always on the other 'guys'

by S.A. Whitehead — Food Editor, Net World Media Group

The top 10 QSR stories this year were all about keeping a friendly, but watchful eye on the competition, who as it turns out were all doing some pretty amazing…

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

QSR Taco Bell goes 'big time' in Big Apple with local brew, 3 cantinas

December 19, 2018

Taco Bell said that by the end of this year it will have three of its Cantina restaurants up and running in Manhattan, including locations at the recently…

QSR Popeyes dispatches 'support chicken' for fearful travelers

December 18, 2018

Popeyes is giving that much-maligned animal, the chicken, a new braver role, by giving travelers at Philadelphia International Airport something to chuckle…

Postmates launching delivery robot

December 17, 2018

Los Angeles residents will soon see a delivery robot roving their sidewalks thanks to Postmates launching Serve, an autonomous delivery robot. After analyzing…

Ritual launches business app

December 12, 2018

Order ahead app, Ritual, has launched Ritual for Business in the U.S., which the company said was created to help businesses attract and keep talent by…

Del Tacos' expands veggie-based tacos test

December 11, 2018

Del Taco will expand its vegetable-based Beyond Tacos test to San Diego on Dec. 13 at 16 locations in that city, as well as five stores in Los Angeles,…

Navigating the Convergence of Digital Ordering and Delivery

Digital ordering and delivery are an increasing part of the restaurant industry, but operators are faced with a choice: Pay someone else to perform those…

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Great guest engagement: Ask and ye shall receive

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Customer insight makes the restaurant world go 'round because it gives QSR brands a critical competitive advantage. And while many brand leaders may think…

Keeping screens clean of pathogens unseen: A challenge for self-service age

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Bacteria found on McDonald's U.K. touchscreens have raised concerns about kiosk sanitation, presenting what many consider to be the first public health issue…