3 guides to QSR growth in 2019

by Ray Reddy — CEO and Co-Founder, Ritual

QSRs are doing quite well, thank you. But as we all know, staying on top is not a one-and-done thing. To keep the momentum building in the year ahead, heed…

Top 10 2018 QSRweb stories show our eyes are always on the other 'guys'

by S.A. Whitehead — Food Editor, Net World Media Group

The top 10 QSR stories this year were all about keeping a friendly, but watchful eye on the competition, who as it turns out were all doing some pretty amazing…

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

QSR Taco Bell goes 'big time' in Big Apple with local brew, 3 cantinas

December 19, 2018

Taco Bell said that by the end of this year it will have three of its Cantina restaurants up and running in Manhattan, including locations at the recently…

QSR Popeyes dispatches 'support chicken' for fearful travelers

December 18, 2018

Popeyes is giving that much-maligned animal, the chicken, a new braver role, by giving travelers at Philadelphia International Airport something to chuckle…

Postmates launching delivery robot

December 17, 2018

Los Angeles residents will soon see a delivery robot roving their sidewalks thanks to Postmates launching Serve, an autonomous delivery robot. After analyzing…

Ritual launches business app

December 12, 2018

Order ahead app, Ritual, has launched Ritual for Business in the U.S., which the company said was created to help businesses attract and keep talent by…

Del Tacos' expands veggie-based tacos test

December 11, 2018

Del Taco will expand its vegetable-based Beyond Tacos test to San Diego on Dec. 13 at 16 locations in that city, as well as five stores in Los Angeles,…

Navigating the Convergence of Digital Ordering and Delivery

Digital ordering and delivery are an increasing part of the restaurant industry, but operators are faced with a choice: Pay someone else to perform those…

Presented by Qu

Great guest engagement: Ask and ye shall receive

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Customer insight makes the restaurant world go 'round because it gives QSR brands a critical competitive advantage. And while many brand leaders may think…

Keeping screens clean of pathogens unseen: A challenge for self-service age

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Bacteria found on McDonald's U.K. touchscreens have raised concerns about kiosk sanitation, presenting what many consider to be the first public health issue…

Pizza Hut to acquire digital ordering service

December 5, 2018

Pizza Hut has agreed to buy online ordering software and service provider, QuikOrder, as part of one of Pizza Hut's largest acquisitions to date, though terms…

Subway puts a 'mint' into National Cookie Day LTO

December 4, 2018

It's National Cookie Day this Tuesday, Dec. 4, for all those who failed to note the "Hallmark holiday" on their calendars. For this year's holiday during the…

5 tips to punch up December profits

by Ray Reddy — CEO and Co-Founder, Ritual

End-of-year holidays can actually be a drag on some restaurant brands that suffer sales at the expense of overly busy and under-funded regular customers. Try…

ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…

Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

Rapid Growth Drives Freddy's Need for Fully-Integrated Digital Platform to Enhance Guest Experience

Calling all restaurant leaders' ears: Podcast starts here Nov 30

by S.A. Whitehead — Food Editor, Net World Media Group

Ready for an early holiday gift? QSRweb is joining with sister sites, Fast Casual, Food Truck Operator and Pizza Marketplace, to start a weekly podcast on all…

The money's moving: Study finds $1.3B shift from dine-in to delivery

November 28, 2018

Nearly 1.3 billion dollars has shifted from in-restaurant spending to food delivery spending, according to a Planday U.K.-based survey that found a substantial…

Brand strength: CEO says it's NOT in the numbers

What makes a brand a powerful force in a crowded QSR field? While the assumption in the restaurant industry has always been that the really strong brands are…

Many happy returns: 4 brand leaders discuss customer retention strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…