Taco Bell tests American Vegetarian Association-certified menu

April 2, 2019

Taco Bell is testing a dedicated vegetarian menu that features only American Vegetarian Association-certified vegetarian products in Dallas, Texas, according…

Taco Bell selects Yext to drive searches to all 7,000-plus stores

April 2, 2019

Taco Bell will use Yext to increase franchise discoverability, provide a solid customer experience and drive in-person and online orders in all 7,000 of its…

Slim Chickens COO on innovating via potato chip flavors while growing a QSR via Southern hospitality

by S.A. Whitehead — Food Editor, Net World Media Group

The "Southern sweetheart" of the chicken QSR sector, Slim Chickens, is the subject of this week's podcast, featuring COO Sam Rothschild, who talks about…

Is your QSR prepared for 'lifestyle dieters'?

by Betsy Craig — pres, menutrinfo.com

Just when gluten-free has begun to be manageable for most QSRs to safely serve for both customers who must refrain from gluten, along with those who simply opt…

ICX Association extends Elevate Awards deadline to April 15

March 27, 2019

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…

McDonald's drive-thrus to get more 'suggestive' with major tech acquisition

March 26, 2019

Expect many more drive-thru menu suggestions at McDonald's after it buys the tech-based personalization company, Dynamic Yield, to use the company's core…

Restaurant tech experts: Tech is pushing QSRs 'away from counter,' toward collaboration

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant tech experts at Omnivore, Rosnet, Givex and Kallpod tell QSR leaders what to watch when it comes to technology investment.

Checkers, Rally's starts using 5 delivery services within single system-wide POS

March 19, 2019

Checkers & Rally's are launching a new delivery platform that the chain said in a news release brings Uber Eats, DoorDash, Postmates, Grubhub and Amazon…

Food marketing guru Fogelson tells brands why knowing thyself, now means knowing thy cause

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Food marketing sage and former Food Networking and Cooking Channel Senior Vice President of Marketing and Brand Strategy Susie Fogelson has made a career of…

Wendy's, Subway pitch for a place in the 'Big Dance'

March 18, 2019

QSR brands know very well where a huge share of their customers will be for the immediate future. That's right, in front of a screen firmly fixed on all the…

Burger King aims to 'wake up' app subscriptions with free daily java offer

March 15, 2019

Burger King wants app users and it's enticing them with the smell of sweet caffeine to get their business.

KFC UK puts 3K customers in the kitchen for a day

March 14, 2019

From in-restaurant art making events to food-and-wine pairing classes, many brands are working interactive customer experiences into operations, but few QSRs…

Smoke’s Poutinerie founder: 'We are entertainers'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ryan Smolkin, whose Smoke's Poutinerie has opened more than 150 locations in North America in less than 10 years, insists he is in the entertainment business…

Jack in the Box 1st mobile app answers 'on-the-go' customers' needs

March 12, 2019

Jack in the Box is betting — like so many other QSR brands — that mobile phones are not only "where it's at," but where it will be for customers far into the…

Making local tech hubs make money for your QSR

by Ray Reddy — CEO and Co-Founder, Ritual

Startups aren't confined to Silicon Valley anymore, nor have they been for more than a decade. In fact, according to Startup USA, the number of tech companies…

&pizza CEO talks about restaurant worker pay, brands as community unifiers

by S.A. Whitehead — Food Editor, Net World Media Group

It's the counter-culture pizza brand behind "The Hallway Pizza Guy," with those offbeat oval pies and a business mission to unite communities, even in its very…

Man alleges Philadelphia Taco Bell store employees beat him, kicked girlfriend

March 7, 2019

A Pennsylvania man and his girlfriend allege they were beaten by a number of QSR employees Feb. 24, outside Taco Bell's Philadelphia Tenth and Chestnut…

Reinventing the Customer Experience

Building customer loyalty is first and foremost about the brand experience—across all channels. Providing a personalized experience is the key to turning…

Presented by HP Inc.

Starbucks franchisee’s tips on going 'off-brand' + why QSRs should go ‘clockless’

by S.A. Whitehead — Food Editor, Net World Media Group

In this week's edition of the QSRweb podcast, food trends forecaster Suzy Badarraco tells QSRs why "clockless eating" can drive more sales, while Starbucks…

The gap in every CX plan

In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience....