UberEats teams up with Olo to simplify third-party delivery

June 26, 2019

Uber Eats has partnered with Olo, a digital food ordering platform for the restaurant industry, to integrate directly into the POS of restaurant brands via Olo…

ACSI survey: Drooping QSR customer satisfaction dragging down whole industry's scores

June 25, 2019

The restaurant industry scored a solid B-minus on the latest customer satisfaction rating, down 0.6 percent since last year to 78.9 on a 0-to-100 scale, and…

Kiosks Enhance Convenience

Convenience Stores (C-Stores) are increasingly using self-service kiosks as a tool to help them gain a competitive edge, and are reporting increased revenue…

Chicken Salad Chick + Steritech on scooping up accolades for menu simplicity, food safety

by S.A. Whitehead — Food Editor, Net World Media Group

This week, the presidents of Chicken Salad Chick and Steritech take the microphone to relay the components of everything from a great scoop of chicken salad to…

Beware the orange dust-cloud: KFC takes Cheetos sandwich nationwide

June 21, 2019

For as long as there have been Cheetos, it's very likely there have been diners putting them into sandwiches to add a little cheese and, of course, orange…

In-N-Out, Raising Cane's, Chick-fil-A CEOs on GlassDoor's Employees' Choice Top 100 list

June 20, 2019

Three fast food CEOs made the list of Glassdoor's 2019 Employees' Choice Top 100 CEOs, including In-N-Out CEO Lynsi Snyder at the No. 3 spot, with a 99…

Restaurant designer to QSR brands: Will you let tech build or block customer connection?

by S.A. Whitehead — Food Editor, Net World Media Group

Does your QSR's accommodation for, and use of restaurant tech impinge or improve upon your customer experience? A noted restaurant designer told a crowd at the…

Door-delivered Dunkin' now an NYC reality

June 17, 2019

Dunkin' and Grubhub have partnered on the doughnut chain's new Dunkin' Delivers service, with a New York city kick-off involving more than 400 Dunkin' store's…

Is Amazon already back in the food delivery game?

by Cherryh Cansler — Editor, FastCasual.com

June 14, 2019

Although Amazon announced earlier this week that it was closing its 4-year-old Amazon Restaurants delivery service, it's not quite out of the food delivery…

The difference better apps can make to QSR brand loyalty

How can your QSR really drive business through its app? Read on for the latest findings on what works and what doesn't as provided through an AI analysis of…

Krispy Kreme to 'do' doughnuts in Times Square

June 12, 2019

Early next year, Krispy Kreme said it will open a Time Square Flagship location that the brand calls a "first-of-its-kind" store, anticipated to "serve more…

Live webinar: Boosting the employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

AI's power to simplify, magnify QSR digital marketing

Do you really understand the power AI has to both ease the implementation and increase the benefits of your brand's digital marketing?

DQ on all things frozen 'n' sweet + Pancheros' fresh 'bake' on Mexican heat

by S.A. Whitehead — Food Editor, Net World Media Group

From frosty and American as apple pie, to fresh and prepared to order Mexican, the QSRweb podcast today features one-on-one talks with American Dairy Queen…

QSRs in 'Amazon mindset' age: Does your brand really meet customer expectations?

As the market continues to adopt the "Amazon mindset" of expected online ordering and delivery across food service, many QSRs remain in "catch-up" mode. But…

Taco Bell kiosk rollout takes top honors at annual ICX Summit in Dallas

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Association honored Taco Bell’s All-Access Self-Order Kiosks by Elo Tuesday during the Elevate Awards Presentation.

Your QSR's workplace culture: Brand builder or buster?

by S.A. Whitehead — Food Editor, Net World Media Group

Think workplace culture doesn't show through to your customers? Think again. In fact, poor feedback about your brand through venues like social media and even…

The big 3: Top QSR tech trends today

by Donna Cobb — Executive Director, Enterprise Marketing, Comcast Business

As demand for technology-focused experiences continues to rise, QSRs must look for ways to use existing technology to attract and retain customers. But…

DQ's 'Box of Happy' campaign focuses on millennial parents' summer needs

May 23, 2019

DQ is reaching out to parents of young kids facing hot summer days. The brand has launched what it says is a first of its kind "experience-centric subscription…

From cashless customers to voice-enabled everything, top QSR tech trends are changing 'business as usual'

by Donna Cobb — Executive Director, Enterprise Marketing, Comcast Business

Diners are gravitating toward the increased use of voice and kiosks, and the decreased use of cash, thanks to these three top trends that are changing the way…