Is your QSR's digital path diverting business to third parties?

by Jackie Berg — mArketing director, olo

Digital presence is everything today, but too many QSRs are unwittingly diverting sales to third-parties thanks to a cluttered digital path that drags the…

Taco Bell, Pizza Hut name new CEOs

July 26, 2019

Former adidas Group North America President Mark King will take the reins as Taco Bell CEO, and Yum sister brand, Pizza Hut, has promoted its U.S. President…

Friendly's launches more functional, rewarding loyalty app

July 25, 2019

Friendly's launched what it said is an improved loyalty program this week called the BFF Club to give patrons timely promotion updates, as well as information…

The Benefits of a Delivery-Specific POS

Winning at the delivery game means leveraging every tool at your disposal. That begins with the point of sale system.

Presented by SpeedLine Solutions

Expanding the Brick-and-Mortar Footprint with Kiosks and Automated Retail

Interactive kiosks and automated vending solutions are driving the future of retail, and connectivity is the fuel making it happen.

Going global? Take these top 3 QSR expansion strategies along

by Bill Edwards — CEO, Edwards Global Services, Inc.

Global expansion of any QSR requires loads of pre-planning, but brands undertaking this kind of expansion should always keep these three strategies top of mind.

White Castle signs on Plexure for loyalty, engagement

July 22, 2019

White Castle has signed on with New Zealand-based Plexure Group to provide mobile engagement and loyalty capabilities to the burger chain's nearly 400 U.S.

Are QSR employees being trained to handle customer abuse? Our readers were split

July 19, 2019

Earlier this week — following a QSRweb story around the incidence, severity and effects abusive customers have on fast food employees — we asked readers…

The toll it takes when QSR customers 'lose it' on employees

by S.A. Whitehead — Food Editor, Net World Media Group

'Soul-sucking' is how one fast food worker describes the constant parade of customer abuse she faces on the job, but that worker and others like her aren't the…

QSR kiosk use increasing across age groups, brands, Tillster study says

July 16, 2019

QSR kiosk ordering use is increasing, according to digital ordering provider, Tillster, which just released its 2019 Self-Service Kiosk Index, showing what it…

Does your QSR's online ordering partner have these 4 key qualities?

by Robert Kim

Selecting a food ordering app should be done with great consideration to whether the company you're considering is almost as invested in your success as you…

Half of US Subways to get new look by next year

July 11, 2019

Subway said today it intends to remodel some 10,500 U.S. Subway restaurants by the end of 2020, roughly half its presence nationwide. The company said in a…

Creepy vs. OK: Is there a disconnect on restaurant tech between brands, customers?

by S.A. Whitehead — Food Editor, Net World Media Group

Ever heard the term, "creepy tech"? If you lead a brand with even passing participation in restaurant tech, you probably should have, at least according to…

UberEats adds dine-in

July 3, 2019

UberEats has added an option in several cities to allow diners to order ahead for their dining in reservations, according to Eater, which said the option…

Toppers takes on the daring diner

by S.A. Whitehead — Food Editor, Net World Media Group

Toppers pizza is on a mission to live up to its name, by taking pizza 'over the top' and targeting the adventurous pie guy or gal.

UberEats teams up with Olo to simplify third-party delivery

June 26, 2019

Uber Eats has partnered with Olo, a digital food ordering platform for the restaurant industry, to integrate directly into the POS of restaurant brands via Olo…

ACSI survey: Drooping QSR customer satisfaction dragging down whole industry's scores

June 25, 2019

The restaurant industry scored a solid B-minus on the latest customer satisfaction rating, down 0.6 percent since last year to 78.9 on a 0-to-100 scale, and…

Kiosks Enhance Convenience

Convenience Stores (C-Stores) are increasingly using self-service kiosks as a tool to help them gain a competitive edge, and are reporting increased revenue…

Chicken Salad Chick + Steritech on scooping up accolades for menu simplicity, food safety

by S.A. Whitehead — Food Editor, Net World Media Group

This week, the presidents of Chicken Salad Chick and Steritech take the microphone to relay the components of everything from a great scoop of chicken salad to…

Beware the orange dust-cloud: KFC takes Cheetos sandwich nationwide

June 21, 2019

For as long as there have been Cheetos, it's very likely there have been diners putting them into sandwiches to add a little cheese and, of course, orange…