KFC in UK discovers new purpose for delivery: Vanquishing spiders

by S.A. Whitehead — Food Editor, Net World Media Group

Starting life on your own comes with all sorts of scary things, including spiders, in the case of one young British woman who actually ended up calling for KFC…

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's…

Design partnership delivers BOGO: Restaurant kiosk edition

June 1, 2018

The infinite appeal of two-for-one offerings is part of the idea behind a new kiosk creation from the Vollrath Company and Christensen Consultants that allows…

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow…

Research proves connecting digitally = thinking generationally

by S.A. Whitehead — Food Editor, Net World Media Group

Digital communication is no longer an "option" for QSRs, it's an essential. But to do it well, you must "know thy audience" ... every single one of them, and…

Survey: Consumers spending less at restaurants

May 25, 2018

Americans are looking to not only spend less during restaurant visits, but also hope to dine out less frequently this year, according to a survey by…

Dunkin' Donuts ushers in summer LTOs

May 24, 2018

Dunkin' Donuts is ushering in summer with a freebie on National Donut Day on June 1 when all guests at the chain can get a free classic donut of their choice…

McDonald’s launching Mix by Sprite

May 23, 2018

McDonald's and Sprite have partnered to provide McDonald's locations with Mix tropic berry by Sprite, which is a twist on Sprite's lemon-lime taste with…

The power a social media policy plugs into your brand

by Kelly Jensen — Marketing Manager, PAR

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing…

How to respond to the third-party restaurant delivery challenge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

1,200 US Hepatitis A cases in 13 months: What QSRs need to know

by S.A. Whitehead — Food Editor, Net World Media Group

Hepatitis A is raising a harrowing spectre over the restaurant industry thanks to its rapid spread and high number of cases, particularly in the eastern half…

April restaurant sales best in nearly 3 years

May 17, 2018

For the restaurant industry, April did indeed bring showers, but those of increased business, according to the most recent data from TDn2K, showing that…

Chicken Salad Chick, Dippin' Dots, Chatmeter relay (restaurant) 'field notes'

by S.A. Whitehead — Food Editor, Net World Media Group

A trio of restaurant and digital communication leaders gave some quick but important lessons during the Three:15 at the Restaurant Franchising & Innovation…

QSR brands' value offers vie for piece of Mother's Day pie

by S.A. Whitehead — Food Editor, Net World Media Group

QSR brands make value their primary call to action on Mother's Day, much to the relief of cash-strapped kids of all ages, who want to show some love without…

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

by S.A. Whitehead — Food Editor, Net World Media Group

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to…

McDonald's: All US stores serving fresh beef Quarter Pounders

May 8, 2018

As of today, McDonald's customers in the U.S. are now getting only fresh, not frozen, beef in Quarter Pounders, according to a company spokeswoman. Each burger…

Do your QSR employees know laws on customers with service animals?

An American Humane survey revealed that the majority of retail employees — including those who work at QSR brands — don't know how to accommodate the needs of…

Bruster's taps analytics' powers with integrated loyalty program

May 8, 2018

Bruster's Real Ice Cream has launched a loyalty program in its 200 franchised locations in 20 U.S. states. The Paytronix-powered system allows enrollment…

LTOs increasingly make the restaurant world go round

Limited-time offers not only drive sales, but drive customers to your brand and show you are an innovator in a market that increasingly demands constant menu…

Menu-labeling enforcement takes effect

May 7, 2018

As of today, restaurant chains with 20 or more stores must be following those long-delayed menu-labeling regulations or face the possibility of penalties. The…