Danny Meyer's restaurant brands eliminate tipping

October 14, 2015

Union Square Hospitality Group announced today that starting in November, it will eliminate tipping at all of its13 full-service venues, while also increasing…

Dead mouse found in Subway sandwich in Oregon

October 14, 2015

A customer says he found a dead mouse in a sandwich at a Subway restaurant in Lincoln City, Oregon, Portland’s KGW.com reports.

SCA to give restaurants 1-stop shop for hygiene products

October 14, 2015

SCA, a global hygiene and forest products company, and Wausau Paper Corp., a North American away-from-home tissue company, announced that SCA will acquire…

McDonald's Canada adding digital kiosks to compete with fast casuals

October 5, 2015

McDonald’s Restaurants of Canada Ltd. is introducing digital kiosks at its restaurants to allow customers to order premium hamburgers from almost 30 options.

Ask the experts: Have digital menu boards reached critical mass?

by Christopher Hall

Digital signage is becoming increasingly common in both quick service and fast casual restaurants, so for this month's "Ask the experts" feature, we asked Jeff…

How outdoor seating can increase your revenues by 30%

What is it about outdoor seating that has such a large effect on your customer base? There are many factors involved, most of which revolve around comfort.

Franchise focus: Can Captain D's hook fast casual market share?

by Cherryh Cansler — Editor, FastCasual.com

While many may still consider the seafood restaurant a quick service restaurant, CEO Phil Greifeld said that in 2011 the chain began transitioning from a QSR…

2 QSR execs discuss new design formats

by Travis Wagoner — Editor, Networld Media Group

QSRWeb.com interviewed two restaurant system executives to learn what they did to rebrand their chains and remodel their stores.

Mobile payments continuing to grow in QSR

by Travis Wagoner — Editor, Networld Media Group

Why is mobile so key to digital ordering success? This question and others are answered by experts.

Report: Restaurants, foodservice operators ignore menu board sales opportunities

September 21, 2015

Datassential's new Menu Board Keynote Report surveyed more than 1,500 consumers and 350 operators across all restaurant and foodservice types. The report…

Why giving back should be part of your business strategy

by Travis Wagoner — Editor, Networld Media Group

There are "dos" and "don’ts" to most any effort, including charitable giving or involvement by restaurants.

How location-based marketing helped Cousins Subs increase sales

by Travis Wagoner — Editor, Networld Media Group

The chain increased app downloads by 42 percent, increased mobile ordering traffic by 63 percent, and increased limited-time-only sales online and in-store for…

Technology innovation focus of ICX Association's October Symposium

September 4, 2015

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…

White Castle to serve breakfast all day, every day

September 2, 2015

White Castle's "Anything, Anytime" concept gives "Cravers" (the chain's fan base) the option to order breakfast anytime White Castle is open, starting Sept. 10.

Is McDonald's rebranding as fast casual in UK?

September 1, 2015

McDonald's will offer a fast casual service style in UK stores by the end of October. A small trial has also begun in the U.S.

eatsa opens in San Francisco

August 31, 2015

eatsa in San Francisco offers quinoa bowls and zero wait time for customers.

CONNECT: The current state of mobile wallets and mobile ordering

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an…

NetWaiter releases new consumer site

August 20, 2015

The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.

Wetzel’s Pretzels introduces Pizza Bitz

August 20, 2015

Fans decide which Wetzel’s Pretzels get Pizza Bitz first.

CONNECT: Does your mobile experience offer 3 crucial things?

by Cherryh Cansler — Editor, FastCasual.com

Three components are necessary for a successful mobile experience.