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Customer Service / Experience News & Media

The latest and greatest in mobile marketing

by Chris Allen

When the first mobile ad was launched in 1997, who would have guessed that nearly 20 years later, mobile ad spending would be forecasted to surpass desktop ad…

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Heard at the Summit: Memorable quotes from Day 1

by Cherryh Cansler — Editor, FastCasual.com

Any time you gather some of the industry's brightest CEOs, franchisors, chefs, franchisees and vendors, there is sure to be some insightful quotes. We've…

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Social Media Is Running (Not Ruining) Your Restaurant…Why That’s A Good Thing

Watch the full session video of the opening keynote of the 2016 Restaurant Franchising & Innovation Summit. Speaker: Andrew Gruel, Founder and Head Chef of…

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'Hungry Buddy' promises to make dining alone a more engaging experience

March 29, 2016

The experience of dining alone is about to change, at least for patrons of Jack In The Box.

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NorthStar Order Entry POS system has new features

March 15, 2016

Custom Business Solutions has released NorthStar Order Entry 4.0 with expanded capabilities for improving operations and increasing efficiency for restaurant…

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HotSchedules, QSR Automations partner to bring restaurants operations to Internet of Things

March 4, 2016

HotSchedules has partnered with QSR Automations to bring guest management and kitchen display systems to the Internet of Things.

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Google goes "hands free" with mobile payments

by Will Hernandez — Editor, NetWorld Media Group

The company is testing what it calls a 'Hands Free' app that enables users to make and confirm purchases without a payment card or mobile wallet.

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Papa Murphy’s Pizza Canada Selects SpeedLine as POS partner

At a franchise meeting in Vancouver this week, Papa Murphy’s Canada announced that the company has partnered with SpeedLine to provide point of sale technology…

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The ROI of Table Tracking Systems

The benefits of table tracking systems may not always be easy to see, but they can provide a significant boost to the bottom line.

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Technology: A brand-driver or a necessary evil?

by Steve Starr — Chief, starrdesign

Allowing your guests to view menus, place orders and read nutritional information while at home or on-the-go is paramount. But just because we can, should we…

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Thomas Printworks Enhances Market Position with Strategic Acquisition in Houston, Texas

Thomas Printworks is pleased to announce the acquisition of Seebridge Media in Houston, Texas from Steve Johns and Larry Vaughn effective February 1, 2016.…

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2016: The year to master digital ordering

by Noah Glass — CEO, Olo

In 2016 and beyond, restaurant industry success will be determined not by mastering the drive-thru, but rather by mastering digital ordering and meeting the…

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Can a credit card payment breach happen at your restaurant?

by Travis Wagoner — Editor, Networld Media Group

Credit card payment security is a common source of concern for nearly any business.

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What 5 qualities do you need in your frontline employees?

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

As restaurant operators, the most important thing we do is coach and develop our people.

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Subway installs Wi-Fi loyalty program across 600 Canadian locations

February 4, 2016

Turnstyle is collaborating with Subway restaurants across all of Alberta, Saskatchewan and Northern Ontario, Canada.

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Growing reception and use of restaurant self-serve POS

While rugged mobile tablets are making their way into the food services market, one element of the checkout experience that continues to be in demand for…

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Mobile is affecting commerce decisions for retailers

by Will Hernandez — Editor, NetWorld Media Group

At the NRF Big Show, a panel discussion about what's next in payments focused on the role technology has played in consumers' expectations as they interact…

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Merchants shift priorities to better serve today's consumers

by Will Hernandez — Editor, NetWorld Media Group

At the National Retail Federation Big Show, London-based multinational retailer Marks and Spencer described how it created a new loyalty program.

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McDonald's UK to roll out new QSR kiosks

January 27, 2016

McDonald's plans to install kiosks to allow UK customers to order from their tables. The company is doing this as part of a brand image makeover.

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Win millennials with QSR kiosks

by Frank Olea

It is no secret that millennials prefer customization and digital experiences. Quick serve restaurant kiosks can deliver these two elements and can help you…

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