Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

Americans have lots of new-found love for fast food, but still smitten with full-service

by S.A. Whitehead — Food Editor, Net World Media Group

Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service…

Watch out American fast food operators: Sushi is on a roll for Kula USA

by S.A. Whitehead — Food Editor, Net World Media Group

Revolving sushi bars are very big in Japan, and could soon be a growing player in the U.S. quick-service market if the success Kula Sushi USA is having is any…

Trading places: Eggos head to restaurants while food truck favorites head to homes

by S.A. Whitehead — Food Editor, Net World Media Group

As if the restaurant industry isn't competitive enough, now the makers of some of the nation's biggest home freezer favorites are moving in to get some of…

Report: Mobile-centric, reward strategies can foster customer engagement

June 15, 2016

To better engage consumers restaurants should deploy mobile-centric dining experiences and offer up rewards, according to a new report on loyalty strategies…

Free webinar: 'Learn How to Turn Social Followers into Brand Advocates'

June 15, 2016

Today, almost every reputable brand is on social media. But in this competitive market, it's about more than simply having a social presence. If you want to be…

Garbanzo Mediterranean fresh falafel giveaway kicking off

June 13, 2016

In celebration of International Falafel Day, Garbanzo is giving away complimentary falafel to guests starting June 12. They are serving cream cheese, jalapeno…

Why your loyalty program is failing and how to fix it (Part 3)

By harnessing the power of smart loyalty and letting customers control their own experience, brands can create a superior consumer journey.

Wendy's malware problems may be much bigger than originally thought

June 10, 2016

The Wendy's Company said its problems with malicious cyber-activity are more extensive than originally thought and could involve many more than the original…

Study: Brand loyalty programs fastest route to a millennial's heart

June 8, 2016

Loyalty programs are proving valuable with consumers and are paying off in more ways than one.

Are your diners a little lost?

by S.A. Whitehead — Food Editor, Net World Media Group

A new poll finds there's a lot of confusion out in America's restaurant dining rooms about just what those menu items really are.

Wingstop launches dynamic social ordering platform

June 7, 2016

Wingstop debuted a multi-channel social ordering platform this week, stating it is the first of its kind and offers order-placing via Twitter and Facebook…

Part Two: A glimpse of the groundwork involved in creating a new food service sector

by S.A. Whitehead — Food Editor, Net World Media Group

In part two of this series on a new food service sector that some have called "luxury QSR," the first official player in that category talks about the kind of…

Week-old Chick-fil-A app hits No. 1 for iTunes downloads

by S.A. Whitehead — Food Editor, Net World Media Group

In case you haven't heard the news, Chick-fil-A has managed to become the No. 1 most downloaded free app on iTunes, not only by announcing the introduction of…

mPOS increases faster than expected, opens market to new vendors

June 6, 2016

Restaurateurs still pondering a move to smartphone- and tablet-based POS systems might be interested in the latest Juniper Research study: It predicts that…

Part One: A new restaurant sector pokes its way out of the shell in California

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a three-part series, we take a closer look at the chain that claims it's inventing a new restaurant sector that combines speed and quality…

It's almost summer: Is your restaurant set for the big stink?

by S.A. Whitehead — Food Editor, Net World Media Group

Summer is just around the corner and so are the odors inherent when warmer weather and food mix at your restaurant. Here are six tips from the maintenance…

SpeedLine Point of Sale Enhances LiveMaps Visual Dispatch

A new software release from enterprise pizza and delivery point of sale developer SpeedLine Solutions Inc. adds new performance enhancements to leading…

KFC, Chick-fil-A launch mobile ordering apps on same day

by S.A. Whitehead — Food Editor, Net World Media Group

June 2, 2016

The QSR chicken business is heating up when it comes to using mobile technology to advance sales. This week, almost simultaneously, Kentucky Fried Chicken and…