Baskin-Robbins cools off with charity campaign

July 1, 2016

Baskin-Robbins is celebrating National Ice Cream Month in July with the launch of Polar Pizza, a donation program to support the United Service Organizations…

Sonic pledges bigger support to #ThanksTeach campaign

July 1, 2016

Sonic Drive-In intends to boost its contribution to brand’s inaugural #ThanksTeach campaign, pledging $15 million over the next five years. The campaign helps…

Cereal cafe bowls over Big Apple

June 30, 2016

New York City is adding some cereal to its diet. According to a company press release, Kellogg's NYC will open on Monday, July 4, and will become Kellogg's…

Dunkin' Donuts welcomes summer with new menu items

June 30, 2016

Summer is here and Dunkin’ Donuts is celebrating with sweet new donuts inspired by favorite seasonal citrus flavors, according to a press release.

Church's Chicken celebrating National Fried Chicken Day with tasty deal

June 30, 2016

Church's Chicken is celebrating National Fried Chicken Day on Wednesday, July 6 with a unique deal for customers, according to a press release. The deal…

Wienerschnitzel sells 55-cent hot dogs in celebration of 55th anniversary

June 30, 2016

Wienerschnitzel is slashing the cost of three classic hot dogs to 55 cents in celebration of the company’s 55th anniversary, according to a recent press…

Wendy's unveils Brazil expansion, adoption campaign

June 29, 2016

The Wendy's Company announced its upcoming foray into Brazil with plans for significant restaurant expansion, according to a recent press release. This growth…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Editor, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Culinar introduces online ordering service

June 28, 2016

Culinar has launched its online ordering service that allows businesses to reach current customers and market to new users by creating a no-hassle digital…

Burger King gives health food trend a big Cheeto-ey slap in the face

by S.A. Whitehead — Food Editor, Net World Media Group

Americans have a real love affair with cheese. We're not talking that upscale, potent-smelling offbeat stuff favored by many in other parts of the globe. Nope…

Arby's corporate social responsibility boasts chain's CSR commitment

June 27, 2016

Many quick-service chains are investing a lot of time, money and resources into corporate social responsibility efforts, and Arby's is one of them. The chain…

Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

Americans have lots of new-found love for fast food, but still smitten with full-service

by S.A. Whitehead — Food Editor, Net World Media Group

Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service…

Watch out American fast food operators: Sushi is on a roll for Kula USA

by S.A. Whitehead — Food Editor, Net World Media Group

Revolving sushi bars are very big in Japan, and could soon be a growing player in the U.S. quick-service market if the success Kula Sushi USA is having is any…

Trading places: Eggos head to restaurants while food truck favorites head to homes

by S.A. Whitehead — Food Editor, Net World Media Group

As if the restaurant industry isn't competitive enough, now the makers of some of the nation's biggest home freezer favorites are moving in to get some of…

Report: Mobile-centric, reward strategies can foster customer engagement

June 15, 2016

To better engage consumers restaurants should deploy mobile-centric dining experiences and offer up rewards, according to a new report on loyalty strategies…

Free webinar: 'Learn How to Turn Social Followers into Brand Advocates'

June 15, 2016

Today, almost every reputable brand is on social media. But in this competitive market, it's about more than simply having a social presence. If you want to be…

Garbanzo Mediterranean fresh falafel giveaway kicking off

June 13, 2016

In celebration of International Falafel Day, Garbanzo is giving away complimentary falafel to guests starting June 12. They are serving cream cheese, jalapeno…

Why your loyalty program is failing and how to fix it (Part 3)

By harnessing the power of smart loyalty and letting customers control their own experience, brands can create a superior consumer journey.