Customer Service / Experience News & Media
Fast casual industry still growing
July 11, 2016
The fast casual industry is growing at a steady rate and outranking its counterparts, according to a Technomic report. In year-over-year results, cumulative…
read nowKeys to Your Next POS Purchase: POS Advice from Restaurant Operators
When choosing a point of sale system for a pizzeria, hearing the experiences of other operators can be invaluable.
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download nowMcDonald's parking lot swallows customer's car
July 8, 2016
Florida is, as many already know, plagued by sinkholes. Now, at least one McDonald's franchise there, along with a grandmother and the toddler in her charge…
read nowDoorDash promises, delivers California service
July 7, 2016
DoorDash announced in a company press release its debut into specific regions of the Sacremento Valley, marking the door-to-door food delivery technology's…
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Amazon "primes" the pump to play major role in restaurant delivery
by S.A. Whitehead — Food Editor, Net World Media Group
It's called Prime Day and Amazon clearly sees it as a prime opportunity to make a major entry into the restaurant delivery business.
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Innovative Upstarts Part 3 — Slim Chickens finds chicken biz is anything BUT slim pickings
by S.A. Whitehead — Food Editor, Net World Media Group
In the hotly contested chicken sector of food service, one relatively new player is showing competitors how it's done, increasing sales by 50 percent last year…
read nowUber defies Brexit in debuting new London food delivery service
July 1, 2016
Popular taxi-hailing service Uber is expanding its food delivery to a second location in Europe: London. Londoners can download the UberEATS app and order…
read nowThe Krystal Company cooking up savings on Independence Day
July 1, 2016
This Independence Day, The Krystal Company is making it all about America, according to a press release. All day Monday, July 4, Krystal's classic hot dogs…
read nowChester's Chicken makes a pit stop at Durand Shell
July 1, 2016
Chester's Chicken is celebrating the opening of a new location at the remodeled Durand Shell in Durand, IL. The owners of Durand Shell, Jeff and Renee Price…
read nowBaskin-Robbins cools off with charity campaign
July 1, 2016
Baskin-Robbins is celebrating National Ice Cream Month in July with the launch of Polar Pizza, a donation program to support the United Service Organizations…
read nowSonic pledges bigger support to #ThanksTeach campaign
July 1, 2016
Sonic Drive-In intends to boost its contribution to brand’s inaugural #ThanksTeach campaign, pledging $15 million over the next five years. The campaign helps…
read nowCereal cafe bowls over Big Apple
June 30, 2016
New York City is adding some cereal to its diet. According to a company press release, Kellogg's NYC will open on Monday, July 4, and will become Kellogg's…
read nowDunkin' Donuts welcomes summer with new menu items
June 30, 2016
Summer is here and Dunkin’ Donuts is celebrating with sweet new donuts inspired by favorite seasonal citrus flavors, according to a press release.
read nowChurch's Chicken celebrating National Fried Chicken Day with tasty deal
June 30, 2016
Church's Chicken is celebrating National Fried Chicken Day on Wednesday, July 6 with a unique deal for customers, according to a press release. The deal…
read nowWienerschnitzel sells 55-cent hot dogs in celebration of 55th anniversary
June 30, 2016
Wienerschnitzel is slashing the cost of three classic hot dogs to 55 cents in celebration of the company’s 55th anniversary, according to a recent press…
read nowWendy's unveils Brazil expansion, adoption campaign
June 29, 2016
The Wendy's Company announced its upcoming foray into Brazil with plans for significant restaurant expansion, according to a recent press release. This growth…
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Video: Retailers dive into technology at Interactive Customer Experience Summit
by Cherryh Cansler — Editor, FastCasual.com
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
watch nowCulinar introduces online ordering service
June 28, 2016
Culinar has launched its online ordering service that allows businesses to reach current customers and market to new users by creating a no-hassle digital…
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Burger King gives health food trend a big Cheeto-ey slap in the face
by S.A. Whitehead — Food Editor, Net World Media Group
Americans have a real love affair with cheese. We're not talking that upscale, potent-smelling offbeat stuff favored by many in other parts of the globe. Nope…
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Arby's corporate social responsibility boasts chain's CSR commitment
June 27, 2016
Many quick-service chains are investing a lot of time, money and resources into corporate social responsibility efforts, and Arby's is one of them. The chain…
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