Tips for driving customer loyalty in the restaurant industry

Geoff Smith, CMO of CrowdTwist, provides insight on the benefits of multichannel loyalty programs.

Krystal's offers 49-cent wings

August 25, 2016

Krystal is offering 49-cent wings on Wednesday, Aug. 31, according to a news release. The flat-rate discount allows customers to pick the style and quantity of…

Del Taco expands in New Mexico

August 25, 2016

Del Taco Restaurants continued to grow its presence in New Mexico, with two recently opened locations and three more under development, according to a company…

College kids still love fast food, but they're pickier than ever

by S.A. Whitehead — Food Editor, Net World Media Group

Today's coeds have high expectations for even the fastest food that they order.

Kiwis ... and lots of sheep ... witness first pizza drone delivery for Domino's today

by S.A. Whitehead — Food Editor, Net World Media Group

August 25, 2016

Pizza delivered via drone has become reality, according to a news release from Domino’s Pizza. The company paired with Flirtey to create the first commercial…

Part 2: The pain and the glory of getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs who seek REAL certification say it’s a tough and sometimes painful process. But they are quick to add that it can end up paying off big for a…

The QSR IT industry's future is both competitive and rosy, report finds

August 24, 2016

The QSR IT market is getting crowded according to a Transparency Market Research report released this week. The abundance of software companies offering…

Cold Stone Creamery engages customers through ice cream tossing

August 24, 2016

The good, the bad and the ugly of restaurant customer service

August 24, 2016

When it comes to great restaurant customer service, Americans are feeling the love for brands like Chick-fil-A and Starbuck's, but not so much for other big…

Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

McDonald's recalls Happy Meal toys after more than 70 children hurt

August 23, 2016

McDonald's is telling its customers to immediately return any of their "Step-iT" activity wristbands recently distributed with Happy Meals and Mighty Kids…

RSR reveals digital gift card winners

August 23, 2016

 Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." 

Captain D's fishing for franchisees in North Carolina

August 18, 2016

Captain D's plans to expand its presence in North Carolina, according to a company press release.

Online or offline: Ways your restaurant can tap into Pokemon Go craze

by Seshu Madabushi — Founder & CEO, mKonnekt

In the annals of gaming history, this summer will go down as the summer of Pokemon Go. The augmented reality game has players worldwide out on the streets and…

Long John Silver's launches digital campaign

August 18, 2016

Long John Silver's this week debuted a new campaign using a variety of online channels, according to a company press release. The campaign revolves around a…

Wetzel's Pretzels reveals new mobile app

August 17, 2016

Wetzel's Pretzels unveiled its mobile app, available to U.S. IOS and Android users, according to a company press release. It allows guests to earn free…

Panda Express announces Pittsburgh location

August 17, 2016

Panda Express is soon opening its first Pittsburgh location, according to a company press release, and will  celebrate by donating 20 percent of its grand…

Stellar Loyalty, Splick.it/Onosys unveil collaboration

August 16, 2016

Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience. 

Taco John's and Love's Travel Stops partner on new location

August 11, 2016

Love's Travel Stops opened its first unit featuring a Taco John's in Liberal, Kansas, according to a press release.

Qdoba debuts smoky menu item

August 9, 2016

Qdoba is now making smoked brisket available for customers to add to any of the chain's customizable menu offerings. In fact, Qdoba's new Outlaw Knockout…