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Customer Service / Experience News & Media

6 hacks to optimize restaurant digital tech

You can invest in the best digital technology, but you'll only be getting mediocre results unless you employ techniques like the six hacks explained in this…

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Cinnabon enters grocery stores

November 15, 2016

Groceries, university campuses, convenience stores and other food service outlets now feature Crafted by Cinnabon bakery items, according to a press release.

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Subway releases 2 LTOs

November 15, 2016

The Reubens have arrived at Subway, and the duo will warm customers up until Jan. 1, 2017, according to a press release. The two sandwiches, the Corned Beef…

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New South Florida concept promises 'slow food fast'

by S.A. Whitehead — Food Editor, Net World Media Group

Farmer's Table Express is what the owners call "slow food fast take-away" and it has all the features that reams of research over the last year has shown…

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Dunkin' Donuts one-week promo perks up customers

November 14, 2016

This week is Perks Week at Dunkin' Donuts. The first-time promotion rewards DD Perks members for their loyalty with special deals every day, according to a…

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Bojangles' debuts renovated restaurant concept

November 14, 2016

Where can you go to eat and also get Wi-Fi, multiple-device charging stations, steel canopies and a Biscuit Theater? According to a press release, that's what…

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Welcome to Taco Bell, here's your whiskey freeze

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell opens its first flagship location today on the Vegas strip with lots of new accoutrements.

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Del Taco to open 14 restaurants in Phoenix area

November 11, 2016

Del Taco Restaurants saw a 6.7 percebt system-wide store sales increase in a time when some concepts are just trying to get by. Building on this success, Del…

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Free Webinar: Pilot Testing Restaurant Digital Signage - The Only Way to Fly

by S.A. Whitehead — Food Editor, Net World Media Group

Invest an hour of time in the free webinar, Pilot Testing Restaurant Digital Signage: The Only Way to Fly. It's chock-full of checklists, proven testing rules…

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Wendy's Q3 results: Diving into the data behind the data is revelatory

by Josh Anish — Head of Content, Quantifind

Wendy's, the nation's third largest hamburger chain, released its modestly positive quarterly report today. The company reported $0.11 earnings per share for…

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A load of tasty restaurant LTOs tell veterans 'Thanks'

by S.A. Whitehead — Food Editor, Net World Media Group

It's quite a week to be an American with tomorrow's presidential election and Friday's celebration of Veterans Day. Many restaurant brands are playing up this…

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Krystal releases holiday LTO

November 8, 2016

Krystal announced the return of its limited-edition holiday Multi-Pack boxes until Dec. 31, according to a press release. The menu item includes 24 Krystal…

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Subway donates 11M meals to Feeding America

November 7, 2016

Subway celebrated National Sandwich Day on Nov. 3 in a big way, according to a press release. The company's first ever #GoodDeedFeed event on National Sandwich…

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Taco Bell hits pay dirt in vegetable patch

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell is showing QSRs how its done when it comes to profiting toward the increasing trend toward meatless or meat-sparing diets.

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Fast Casual Summit: 10 moves to maximize your manpower

by S.A. Whitehead — Food Editor, Net World Media Group

A one-hour session on optimizing restaurant labor yielded many more hours worth of proven strategies to maximize the efforts of your workforce. This article…

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Wienerschnitzel giving free meals to vets

October 26, 2016

Wienerschnitzel is honoring veterans and active duty military this Veterans Day, Nov. 11 with a free chili dog, small fries and a 20-ounce drink, according to…

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No-weight waiting: 4 pickup order problems and their solutions

by Jackie Berg — mArketing director, olo

How clear is the path to both your digital and in-store pickup points? Avoid these four common problems with the fixes provided here.

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