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Customer Service / Experience News & Media

Welcome to Taco Bell, here's your whiskey freeze

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell opens its first flagship location today on the Vegas strip with lots of new accoutrements.

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Del Taco to open 14 restaurants in Phoenix area

November 11, 2016

Del Taco Restaurants saw a 6.7 percebt system-wide store sales increase in a time when some concepts are just trying to get by. Building on this success, Del…

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Free Webinar: Pilot Testing Restaurant Digital Signage - The Only Way to Fly

by S.A. Whitehead — Food Editor, Net World Media Group

Invest an hour of time in the free webinar, Pilot Testing Restaurant Digital Signage: The Only Way to Fly. It's chock-full of checklists, proven testing rules…

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Wendy's Q3 results: Diving into the data behind the data is revelatory

by Josh Anish — Head of Content, Quantifind

Wendy's, the nation's third largest hamburger chain, released its modestly positive quarterly report today. The company reported $0.11 earnings per share for…

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A load of tasty restaurant LTOs tell veterans 'Thanks'

by S.A. Whitehead — Food Editor, Net World Media Group

It's quite a week to be an American with tomorrow's presidential election and Friday's celebration of Veterans Day. Many restaurant brands are playing up this…

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Krystal releases holiday LTO

November 8, 2016

Krystal announced the return of its limited-edition holiday Multi-Pack boxes until Dec. 31, according to a press release. The menu item includes 24 Krystal…

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Subway donates 11M meals to Feeding America

November 7, 2016

Subway celebrated National Sandwich Day on Nov. 3 in a big way, according to a press release. The company's first ever #GoodDeedFeed event on National Sandwich…

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Taco Bell hits pay dirt in vegetable patch

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell is showing QSRs how its done when it comes to profiting toward the increasing trend toward meatless or meat-sparing diets.

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Fast Casual Summit: 10 moves to maximize your manpower

by S.A. Whitehead — Food Editor, Net World Media Group

A one-hour session on optimizing restaurant labor yielded many more hours worth of proven strategies to maximize the efforts of your workforce. This article…

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Wienerschnitzel giving free meals to vets

October 26, 2016

Wienerschnitzel is honoring veterans and active duty military this Veterans Day, Nov. 11 with a free chili dog, small fries and a 20-ounce drink, according to…

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No-weight waiting: 4 pickup order problems and their solutions

by Jackie Berg — mArketing director, olo

How clear is the path to both your digital and in-store pickup points? Avoid these four common problems with the fixes provided here.

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Subway BOGO promo helps feed hungry

October 24, 2016

It's not everyday that you get the chance to do something good for others while doing something very good for yourself, but Subway is making that possible for…

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5 prep steps to maximize holiday restaurant business

by Seshu Madabushi — Founder & CEO, mKonnekt

Don’t look now, but the holiday season has, in the view of many, already started. For retailers, this is cash-or-crash time. For restaurant operators, this…

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7 ways to "Wow" your customer base

Brands often over-think the process when they’re attempting to come up with great ways to "surprise and delight" their customers. It doesn't have to be…

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Prepare to be deliciously abused at Gordon Ramsay's new QSR concept

October 13, 2016

  Not sure whether massive amounts of verbal abuse is on the menu, but you can be sure the kitchen staff at Gordon Ramsay's fourth Las Vegas restaurant…

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Fast Casual Summit: Why being different is better for your brand

by S.A. Whitehead — Food Editor, Net World Media Group

A restaurant's differences are its keys to greater value and desirability, says branding guru Sally Hogshead, CEO and founder of Fascinate.

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Kono going 'loco' for mall sites come Black Friday

October 7, 2016

Portable pizza and dessert QSR, Kono, plans to scoop up all kinds of fans on Black Friday with the opening of five new mall-based stores in California…

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