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Customer Service / Experience News & Media

Yoshinoya America names former Rally's leader to top operations role

February 9, 2017

 Yoshinoya America is tapping into new leadership, appointing the former Checkers/Rallys brand turnaround and operational leader, Jim Stevens, as its chief…

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Whataburger debuts updated sauces, ketchups

January 30, 2017

Which condiment brand "makes everything taste better" has a fan wanting it to "run through my veins," and was called the "best on the planet?"

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Gutting the 'gut feelings' from hiring: 2 restaurant companies' $40M story

by S.A. Whitehead — Food Editor, Net World Media Group

Who knew technology could help restaurateurs get the right human touch tableside? Two large restaurant companies tell their highly profitable story.

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Franchisee invests $125k into Costa Rican Quiznos unit

January 25, 2017

A Quiznos unit in Liberia, Costa Rica, has received $175,000 from a multi-unit Quiznos franchisee — QZCR S.A.— which  also owns and operates other concepts in…

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Carl's Jr. gives $60K to high school graduates

January 24, 2017

Sixty winning students will receive $1,000 to go to a college or vocational school of their choice thanks to Carl's Jr., according to a press release. The 18th…

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Captain D's names CMO

January 17, 2017

Captain D's has named former Papa John's, Arby's and Pizza Hut marketing executive, Bob Kraut to its top marketing spot, according to a news release. As the…

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Bojangles' bets its biscuits on redesign

January 12, 2017

Bojangles' Greenville, South Carolina location has just gotten a new look that revolves around the brand's made-from-scratch biscuits and will soon appear in…

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Rocky Mountain High Brands expanding sales internationally

January 10, 2017

Rocky Mountain High Brands is expanding internationally with sales locations in Hong Kong and Shanghai. The health conscious food and beverage concept…

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The gluten-free opportunity: New rewards await

by S.A. Whitehead — Food Editor, Net World Media Group

Skyrocketing demand for gluten-free choices on restaurant menus is spawning creative solutions from restaurateurs, food service vendors and health watchdog…

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Bronx McDonald’s introduces self-serve kiosks, adds employees

January 3, 2017

A McDonald’s in the Bronx, New York, that recently reopened with self-serve kiosks has significantly added the number of employees, according to…

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KFC China develops customer facial recognition technology to suggest menu items

December 28, 2016

KFC’s Chinese division is creating kiosks that will suggest menu items to customers based on their appearance, according to The Daily Dot. Specifically, the…

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Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

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A 'post mortem': Looking back at 2016's hard-learned lessons

by S.A. Whitehead — Food Editor, Net World Media Group

Experts weigh in on the eight lessons they learned in 2016 about the fine art of running a restaurant.

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Just as money runs out for the holidays, BK meal deal runs in

December 21, 2016

Burger King is offering a little wallet relief for the holiday, by featuring a $3.99 Whopper Jr. Meal Deal, according to a news release. The LTO includes a…

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5 ways restaurants can turn tech into success strategy

Restaurant chains often struggle with the technology decision-making process, but experience is clear on what works and what does not. Following are five best…

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Cousins Subs VP lays out growth plans

Jason Valentine,  VP of Operations of Cousins Subs, chats about cultivating franchise relationships, employee engagement, the brand's new look and food safety…

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Former Captain D's employee opens location in Myrtle Beach

December 15, 2016

 A new Captain D's unit has opened in Myrtle Beach with franchisees, Scottie Smith and Robert Brooks at the helm, according to a press release. Smith…

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Love's installs food-safety tech system-wide

December 15, 2016

Love's Travel Stops has signed a multi-year agreement with machine-to-machine and IoT connectivity product provider, Digi International, to implement a food…

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MicroSale releases $49-a-month POS system

December 14, 2016

A cheap, tablet-based POS system for small restaurants is now available from MicroSale POS Systems, according to a press release. It comes with an…

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Wasabi to employees: We like you, we really like you

by S.A. Whitehead — Food Editor, Net World Media Group

Some of the world's leading brands make their employees their first and most important customer. The UK-based foodservice brand,Wasabi, is making it a priority…

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