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Customer Service / Experience News & Media

KFC China develops customer facial recognition technology to suggest menu items

December 28, 2016

KFC’s Chinese division is creating kiosks that will suggest menu items to customers based on their appearance, according to The Daily Dot. Specifically, the…

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Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

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A 'post mortem': Looking back at 2016's hard-learned lessons

by S.A. Whitehead — Food Editor, Net World Media Group

Experts weigh in on the eight lessons they learned in 2016 about the fine art of running a restaurant.

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Just as money runs out for the holidays, BK meal deal runs in

December 21, 2016

Burger King is offering a little wallet relief for the holiday, by featuring a $3.99 Whopper Jr. Meal Deal, according to a news release. The LTO includes a…

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5 ways restaurants can turn tech into success strategy

Restaurant chains often struggle with the technology decision-making process, but experience is clear on what works and what does not. Following are five best…

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Cousins Subs VP lays out growth plans

Jason Valentine,  VP of Operations of Cousins Subs, chats about cultivating franchise relationships, employee engagement, the brand's new look and food safety…

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Former Captain D's employee opens location in Myrtle Beach

December 15, 2016

 A new Captain D's unit has opened in Myrtle Beach with franchisees, Scottie Smith and Robert Brooks at the helm, according to a press release. Smith…

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Love's installs food-safety tech system-wide

December 15, 2016

Love's Travel Stops has signed a multi-year agreement with machine-to-machine and IoT connectivity product provider, Digi International, to implement a food…

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MicroSale releases $49-a-month POS system

December 14, 2016

A cheap, tablet-based POS system for small restaurants is now available from MicroSale POS Systems, according to a press release. It comes with an…

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Wasabi to employees: We like you, we really like you

by S.A. Whitehead — Food Editor, Net World Media Group

Some of the world's leading brands make their employees their first and most important customer. The UK-based foodservice brand,Wasabi, is making it a priority…

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Captain D's brings back health-conscious menu

December 12, 2016

Captain D's is reintroducing its Captain's D-Lites menu with a number of under-500 calorie offerings, such as the wild Alaskan salmon and the blackend tilapia.

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A&W raises frothy mug to post-Yum Brands success

Despite the slackening of sales across parts of the broader restaurant industry, A&W is heading into 2017 nearly as a centenarian, yet thriving brand.

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El Pollo Loco opens 1st Grand Prairie location

December 12, 2016

Citrus-marinated chicken cooked over an open flame grill debuted in Grand Prairie, Texas for the first time, thanks to El Pollo Loco's newest location…

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Vapiano opens arms to Disney Paris visitors

December 12, 2016

Much like the fanned-out arms of an old tree at the center of  Vapiano's newest location, the chain itself is on a growth spurt throughout Europe. The most…

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Popeyes builds 'socialgating' center for football

December 8, 2016

If there's anything Americans love as much as football, it's talking and Tweeting about football. Popeye's wants to capitalize on that national addiction by…

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Automated food safety compliance platform hits market

December 7, 2016

VeriSolutions and AT&T have created an automated system to help restaurant brands comply with food-safety guidelines. VeriSolutions' platform features a…

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Fireside Pies spins off a QSR brand

December 6, 2016

Dallas-based Fireside Pies is going for two increasingly relevant trends at the same time with its new QSR brand, Fireside Pies Pronto, which is taking form…

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McDonald's adds cheese curds in Wisconsin

December 1, 2016

McDonald's has partnered with its cheesiest supplier yet: the Wisconsin Milk Marketing Board, according to a press release. This week, all 290 McDonald's…

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El Pollo Loco debuts mobile ordering app

December 1, 2016

El Pollo Loco's online ordering platform and mobile app, developed in partnership with Olo, has officially launched. According to a press release, it includes…

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Big Mac inventor leaves invaluable lesson for restaurateurs today

by S.A. Whitehead — Food Editor, Net World Media Group

The passing of Big Mac inventor and McDonald’s longtime franchisee, Jim Delligatti, got me thinking about the value of true, two-way communication between a…

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