Cowboy Chicken, Elevation Burger execs: Pay supply chain due respect or pay consequences

by S.A. Whitehead — Food Editor, Net World Media Group

In a world, where customers are demanding that restaurants use ethically produced, sustainable and healthful ingredients, supply chain management has grown in…

Papa John's gets 'down to earth' in the Bluegrass

April 5, 2017

Papa John's is really getting down-to-earth about its toppings this spring, beginning right in the heart of the Bluegrass State, just in time for the great…

Krystal's new look puts 'round-the-clock' service up front

April 5, 2017

Krystal today opened the first location featuring its new store design, as well as a frozen treat lineup that includes new additions such as hand-spun…

Why playing the 'right' background music increases sales

by Cherryh Cansler — Editor, FastCasual.com

Restaurants that play a carefully selected mix of music reflecting their cultures can increase sales by more than 9 percent, according to a 2016 study.

Study: UK restaurateurs need to improve customer experience

April 4, 2017

U.K. restaurateurs and retailers are not providing a rewarding customer experience despite the fact that consumers are more likely to buy if they have a…

Food trucks and restaurants – a symbiotic relationship

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While many limited service restaurants are clearly interested in expanding into food trucks, veteran food truck operators are using the skills they develop on…

DoorDash partnership turns Jack in the Box to 'Jack at your door'

April 3, 2017

Jack in the Box's San Francisco pilot with DoorDash went so well that the company has expanded the home delivery program to more than 200 cities across 14 new…

C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better…

Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…

Study: Consumers receptive to chatbots

March 30, 2017

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…

McDonald's massive move to mobile ordering: A big change that warrants big groundwork

by Russell Zack — SVP, Products and Solutions, HelloWorld

McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is…

Olea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants

March 29, 2017

Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…

Toast partners with Punchh restaurant marketing cloud to improve customer engagement

March 29, 2017

Toast, a restaurant technology platform, has integrated its restaurant POS with the Punchh restaurant marketing cloud to deliver engagement, loyalty and…

New system uses data, cameras and sensors to improve restaurant operations

March 28, 2017

Revel Systems is partnering with Dragontail Systems to implement their food preparation process software and machine learning technology in restaurants…

QSR customer experience? Chipotle and Chick-fil-A win, while McDonald's and Taco Bell flounder

March 27, 2017

In the customer experience game, a survey of 10,000 U.S. diners concerning 24 top fast food brands, found that Chick-fil-A rules the coop at 83 percent, with…

A little online burger buzz teaches a lot about menu prices

by Josh Anish — Head of Content, Quantifind

Polls and restaurant traffic data this year have made it relatively clear that limited-service restaurant customers today are increasingly concerned about the…

How self-serve kiosks can rescue corporate dining — part 2: how the solution came to be

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While self-serve kiosks allow corporate dining locations to eliminate the cashier and improve the speed of service for customers, there had been no…

American Council of the Blind sues Eatsa over kiosk and app access

March 24, 2017

The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access…

Self-order kiosks come to McDonald's in Las Vegas

March 23, 2017

Customers walking to the checkout area of a southwest valley McDonald's can see that the technological future of fast-food ordering and customer service has…

Impossible Burger hits 'big time' with restaurant opening and mega-production facility

March 23, 2017

Impossible Burger — the company behind a soy-based burger claiming to taste like beef —has opened a huge California production facility to produce 4 million of…