Customer Service / Experience News & Media
McDonald's massive move to mobile ordering: A big change that warrants big groundwork
by Russell Zack — SVP, Products and Solutions, HelloWorld
McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is…
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Olea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants
March 29, 2017
Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…
read nowToast partners with Punchh restaurant marketing cloud to improve customer engagement
March 29, 2017
Toast, a restaurant technology platform, has integrated its restaurant POS with the Punchh restaurant marketing cloud to deliver engagement, loyalty and…
read nowNew system uses data, cameras and sensors to improve restaurant operations
March 28, 2017
Revel Systems is partnering with Dragontail Systems to implement their food preparation process software and machine learning technology in restaurants…
read nowQSR customer experience? Chipotle and Chick-fil-A win, while McDonald's and Taco Bell flounder
March 27, 2017
In the customer experience game, a survey of 10,000 U.S. diners concerning 24 top fast food brands, found that Chick-fil-A rules the coop at 83 percent, with…
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A little online burger buzz teaches a lot about menu prices
by Josh Anish — Head of Content, Quantifind
Polls and restaurant traffic data this year have made it relatively clear that limited-service restaurant customers today are increasingly concerned about the…
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How self-serve kiosks can rescue corporate dining — part 2: how the solution came to be
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While self-serve kiosks allow corporate dining locations to eliminate the cashier and improve the speed of service for customers, there had been no…
read nowAmerican Council of the Blind sues Eatsa over kiosk and app access
March 24, 2017
The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access…
read nowSelf-order kiosks come to McDonald's in Las Vegas
March 23, 2017
Customers walking to the checkout area of a southwest valley McDonald's can see that the technological future of fast-food ordering and customer service has…
read nowImpossible Burger hits 'big time' with restaurant opening and mega-production facility
March 23, 2017
Impossible Burger — the company behind a soy-based burger claiming to taste like beef —has opened a huge California production facility to produce 4 million of…
read nowPork stars in Hardee's breakfast offerings
March 22, 2017
Hardee's announced this afternoon that it's angling to cash in on Americans' love affair with all things pork-related, as well as a breakfast on the run with…
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How self-serve kiosks can rescue corporate dining — part 1
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The self-serve kiosk rewrites the economics of corporate dining.
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Reader Poll: Restaurant confrontations - are they happening more often?
by S.A. Whitehead — Food Editor, Net World Media Group
The news is filled with a constant flow of incidents demonstrating the worst in human behavior often happening at the chains this website's readers oversee. It…
read nowDel Taco launches southeastern U.S. franchising initiative
March 8, 2017
The southeastern U.S. is about to get more Del Taco locations as the concept plans to open franchised and corporate locations in Florida, southern Georgia and…
read nowSmoothie chain raises awareness for wage gap on International Women's Day
March 8, 2017
The gender wage gap won't close until 2186, according to the World Economic Forum. To accelerate the process, and raise awareness for International Women's Day…
read nowCaptain D's accelerates franchising
March 7, 2017
Illinois, Virginia, Texas, North Carolina and Kentucky will soon get additional Captain D's locations as part of an accelerated franchise development
read nowChowly integrates online ordering, POS systems
March 6, 2017
Chowly is partnering with MICROS Retail Systems to integrate all third-party online ordering systems into POS systems for MICROS clients, according to a press…
read nowHP MX12 Retail Solution: A new level of retail agility
Deliver an enhanced customer experience at the counter and increase your operational efficiencies with the HP MX12 Retail Solution, which combines a…
Presented by HP Inc.
download nowKeep point-of-sale data safe on all sides
The technologies at work in today’s retail point-of-sale (POS) environment capture more – and more valuable – customer data than ever before, allowing…
Presented by HP Inc.
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McDonald's pins global growth on bringing the food to you
March 2, 2017
McDonald's is pinning its expansion planet-wide going forward largely on the many ways it can deliver food to its customers, whether they be seated in stores…
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