Customer Service / Experience News & Media
Brand resurrection? Chipotle might just pull it off
by S.A. Whitehead — Food Editor, Net World Media Group
Norovirus outbreak and rat infestation behind it, Chipotle's leadership says the brand is moving on.
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With 'God as my witness,' Taco Bell says Lyft riders need 'never be hungry again'
July 26, 2017
Taco Bell has partnered with rideshare service, Lyft, to give those flagging a Lyft ride an easy, mobile phone-based way to incorporate a Taco Bell drive-thru…
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New way to 'try on' best new bottom line-building restaurant tech
July 25, 2017
POS device provider ParTech has partnered with cloud-based API software developer Omnivore to bridge the gap between restaurants and the tech developers and…
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Toast and Paytronix announce integration
July 20, 2017
Toast and Paytronix are integrating their respective technologies, allowing Toast users to utilize Paytronix loyalty and gift card solutions, according to a…
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Are kiosks the next step for restaurant-based digital signage?
by Jeff Hastings — CEO, BrightSign
There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach…
read nowOriginal Rex's Chicken franchisee opens 1st of 3 OK units
July 19, 2017
Original Rex's Chicken is opening a new Tulsa, Oklahoma location Aug. 24 in Bixby, according to a press release. This is the first of three locations that…
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Subway's new stores get 'fresh' with diners
by S.A. Whitehead — Food Editor, Net World Media Group
Though so-called "brand refreshes" happen all the time among QSR chains, few concepts have taken the term, "refresh" as literally as Subway with its new…
read nowKrystal and Oreo host $100 Krystal gift card giveaway
July 14, 2017
Krystal restaurants and Oreo cookies have partnered for a summer social media-based campaign that doles out a $100 gift card weekly through July to customers…
read nowTamale Boy opens airport location
July 13, 2017
Tamale Boy has landed in Portland International Airport's D concourse, according to a press release. The Portland-based food truck concept's founder, Jaime…
read nowCold Stone Creamery celebrates National Ice Cream Day with BOGO offer, LTOs
July 13, 2017
This Sunday, July 16, comes with a built-in excuse to get ice cream, as it's National Ice Cream Day, and Cold Stone Creamery is taking full advantage of that…
read now3 multi-unit franchisees join Captain D's brand
July 12, 2017
Captain D's has signed three franchise agreements with new and existing franchisees leading to 10 units opening in Alabama, Florida, Texas and Tennessee…
read nowJersey Mike's prepping 4th Long Island location
July 11, 2017
Jersey Mike's is opening its fourth location on Long Island this week, this time in Hauppauge, according to a Newsday report.
read nowKrystal adds promotion on National Ice Cream Day
July 10, 2017
Starting on National Ice Cream Day, which takes place July 16, Krystal will offer $0.99 sundaes through July 23 to celebrate the holiday, according to a press…
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Be my 'bBff': Marketing guru says best brands 'participate' in diners' lives
by S.A. Whitehead — Food Editor, Net World Media Group
Brands with the most loyal and committed customers know you only earn super-loyalty when you participate in customers' lives, says veteran marketing guru…
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Investing in technology? Restaurants share hits and misses
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Companies need to do their research, and management has to be supportive for technology initiatives to succeed.
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Japanese mega-retailer proves 'grocery-ification' of eating out goes beyond US
July 5, 2017
Call it the grocery-ification of the restaurant business, and it is happening and not just in the U.S.
read nowNobly POS to demo mobile product with Star Micronics at Birmingham UK Coffee Festival
June 27, 2017
Star Micronics, a POS printer manufacturer, has joined forces with Nobly POS to provide an mPOS solution designed for coffee shops and mobile food and drink…
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McDonald’s clarifies: No plans to replace workers with kiosks
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Cowen & Co. upgraded McDonald's outlook based on the chain's technology upgrades, including self-order kiosks. The company has been deploying kiosks globally…
read nowPunchh brings restaurant loyalty to Apple Wallet
June 23, 2017
Punchh, a cloud-based technology platform that builds engagement, loyalty and superior, customized experiences in the restaurant industry, has announced that…
read nowDunkin' targets travelers with touchdown at Vegas Hard Rock
June 23, 2017
For the truly hip traveling public, Hard Rock hotels and those airport-centric Hudson News shops are part of the everyday scenery. Now Dunkin' Donuts is…
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