Customer Service / Experience News & Media
Are kiosks the next step for restaurant-based digital signage?
by Jeff Hastings — CEO, BrightSign
There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach…
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Original Rex's Chicken franchisee opens 1st of 3 OK units
July 19, 2017
Original Rex's Chicken is opening a new Tulsa, Oklahoma location Aug. 24 in Bixby, according to a press release. This is the first of three locations that…
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Subway's new stores get 'fresh' with diners
by S.A. Whitehead — Food Editor, Net World Media Group
Though so-called "brand refreshes" happen all the time among QSR chains, few concepts have taken the term, "refresh" as literally as Subway with its new…
read nowKrystal and Oreo host $100 Krystal gift card giveaway
July 14, 2017
Krystal restaurants and Oreo cookies have partnered for a summer social media-based campaign that doles out a $100 gift card weekly through July to customers…
read nowTamale Boy opens airport location
July 13, 2017
Tamale Boy has landed in Portland International Airport's D concourse, according to a press release. The Portland-based food truck concept's founder, Jaime…
read nowCold Stone Creamery celebrates National Ice Cream Day with BOGO offer, LTOs
July 13, 2017
This Sunday, July 16, comes with a built-in excuse to get ice cream, as it's National Ice Cream Day, and Cold Stone Creamery is taking full advantage of that…
read now3 multi-unit franchisees join Captain D's brand
July 12, 2017
Captain D's has signed three franchise agreements with new and existing franchisees leading to 10 units opening in Alabama, Florida, Texas and Tennessee…
read nowJersey Mike's prepping 4th Long Island location
July 11, 2017
Jersey Mike's is opening its fourth location on Long Island this week, this time in Hauppauge, according to a Newsday report.
read nowKrystal adds promotion on National Ice Cream Day
July 10, 2017
Starting on National Ice Cream Day, which takes place July 16, Krystal will offer $0.99 sundaes through July 23 to celebrate the holiday, according to a press…
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Be my 'bBff': Marketing guru says best brands 'participate' in diners' lives
by S.A. Whitehead — Food Editor, Net World Media Group
Brands with the most loyal and committed customers know you only earn super-loyalty when you participate in customers' lives, says veteran marketing guru…
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Investing in technology? Restaurants share hits and misses
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Companies need to do their research, and management has to be supportive for technology initiatives to succeed.
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Japanese mega-retailer proves 'grocery-ification' of eating out goes beyond US
July 5, 2017
Call it the grocery-ification of the restaurant business, and it is happening and not just in the U.S.
read nowNobly POS to demo mobile product with Star Micronics at Birmingham UK Coffee Festival
June 27, 2017
Star Micronics, a POS printer manufacturer, has joined forces with Nobly POS to provide an mPOS solution designed for coffee shops and mobile food and drink…
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McDonald’s clarifies: No plans to replace workers with kiosks
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Cowen & Co. upgraded McDonald's outlook based on the chain's technology upgrades, including self-order kiosks. The company has been deploying kiosks globally…
read nowPunchh brings restaurant loyalty to Apple Wallet
June 23, 2017
Punchh, a cloud-based technology platform that builds engagement, loyalty and superior, customized experiences in the restaurant industry, has announced that…
read nowDunkin' targets travelers with touchdown at Vegas Hard Rock
June 23, 2017
For the truly hip traveling public, Hard Rock hotels and those airport-centric Hudson News shops are part of the everyday scenery. Now Dunkin' Donuts is…
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New studies show restaurant 'do's and don'ts' of online ordering, delivery
by S.A. Whitehead — Food Editor, Net World Media Group
As the restaurant industry continues to bask in the big-dollar benefits of online ordering, two new studies shed light on best practices when it comes to…
read nowFast food customer satisfaction remains unchanged, but high
June 20, 2017
There weren't too many surprises for fast food operators in the latest American Customer Satisfaction Index, a national poll on the quality of an entire range…
read nowAnthony's Coal Fired Pizza joins boycott wiping Anheuser-Busch products off NYC shelves
June 19, 2017
Anthony's Coal Fired Pizza has joined three dozen other New York brands in a boycott that is sweeping New York City store shelves clean of Anheuser-Busch…
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Chick-fil-A delivers 'true' gluten-free sandwich
June 19, 2017
Chick-fil-A has added a gluten-free bun, now available for all of its sandwiches, in response to the estimated 18 million Americans who want bread free of the…
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