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Customer Service / Experience News & Media

'Fall'-ing in love again: QSRs roll out offerings to roll in diners

by S.A. Whitehead — Food Editor, Net World Media Group

Trees may shed plenty every fall, but QSR menus do not. Rather, many brands have been adding on like crazy this fall with innovative offerings, both LTO and…

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Arby's 'gone wild(er)' with venison nationwide, elk in 3 locations

October 12, 2017

On Saturday, Oct. 21, Arby's is bringing back a one-day-only offering of the insanely popular venison sandwich the chain sold last year at select stores. But…

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Slim Chickens caters to football fans' food demands

by S.A. Whitehead — Food Editor, Net World Media Group

There may be no greater test of the success of a catering program than a fanatic football fan, who's been guzzling suds and suddenly becomes hungry. Party…

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Subway promotes VP to top tech position

October 11, 2017

Subway has promoted its Marketing Technology Vice President Carissa Ganelli to chief digital officer, a news release said. Ganelli will now lead the brand's…

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Worldwide expansion: Where to go and who to know

by Stephen Dutton — Analyst, Euromonitor International

The old adage of "getting to know the locals" is more relevant today than ever for restaurant chains. Here, Euromonitor's Stephen Dutton spells out three…

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Note to McDonald's: Never underestimate a manic fanbase

October 9, 2017

Take one hit television show; combine a rabid fanbase with a major fast food brand and some heavy-duty Disney nostalgia, and voila, you have the makings of…

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Krystal proves hurricane response plans help

by S.A. Whitehead — Food Editor, Net World Media Group

Many QSR chains lack hurricane response plans, citing the unique challenge that each storm presents. Not so though for Krystal, whose thorough hurricane…

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Go green AND go home: Postmates expands emissions-free deliveries

October 4, 2017

Few, if any, current trends in the foodservice realm can top delivery and sustainable operations. Enter, the on-demand network  PostMates, which has expanded…

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Key QSR delivery take-outs from wider world of retail ecommerce

The growth of third-party delivery services both threatens and provides opportunities for the dramatically changing QSR industry. But the good news is that…

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5 lessons restaurants can learn from Uber, Amazon

by Shyam Rao

Restaurants need to cement their brand with consumers now — and that means utilizing rich, mobile technology that can bring experiences similar to those of…

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Catering to the Pressed-For-Time Diner

Lunch hour is one of the few times of the day workers can relax and recharge their minds. The challenge for restaurant operators is finding ways to maximize…

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HP ElitePOS: Retail redefined by design

Transform your retail space with a versatile point-of-sale system that elevates the customer experience and supports your critical business operations. With…

Presented by HP Inc.

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White Castle’s 'Crave Mobiles' racking up more miles

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

White Castle food trucks have allowed the company to extend its presence in markets that aren't as well served by its brick and mortar restaurants, helping to…

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3 tips for serving millennial consumers

by Niall Keane — CEO of SynergySuite, SynergySuite

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

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Why Dairy Queen added virtual reality to training program

Dairy Queen's Kim Brastad discusses the use of virtual reality and gamification in the chain's training program.

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Caliburger’s CEO offers vision for automated restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Automated restaurants, driven by artificial intelligence and robots, is closer than many think, according to the CEO of a company involved with automation…

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Taco Bueno finds delivery is muy bueno

August 25, 2017

Texas-based Tex-Mex QSR Taco Bueno is finding that delivery really delivers when it comes to customers and sales. The chain is reporting record-setting…

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Using a kiosk, McDonald’s customer removes all ingredients and gets charged for empty bag

August 24, 2017

A U.K. McDonald’s customer found an interesting twist to the self-order kiosks that the company may not have intended, according to Fox News.

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Restaurant food supplier links with NCR for cloud POS services

August 24, 2017

NCR Corp. and Performance Food Group Co. have entered into a strategic referral relationship to bring NCR Silver, a cloud-based point-of-sale product, to more…

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Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

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