Checkers & Rally's travels 2-way communication highway to QSR success

by S.A. Whitehead — Food Editor, Net World Media Group

Checkers & Rally's has built a strong 2-way communication channel with its customers that's improving everything from operations and menu offerings, to…

Subway kicks off new loyalty program in March

February 23, 2018

Next month, Subway will launch MyWay Rewards, a loyalty program customized to the user from enrollment through redemption, according to a press release. The…

The solution to the soggy home-delivered fry?

February 21, 2018

The increasing emphasis on restaurant delivery has brought all kinds of new problems to the table, like how do you keep fries hot and crispy on the delivery…

Carl's Jr., Hardee's split into separate brands, Carl's kicks off ad campaign

February 19, 2018

CKE Restaurants Inc. is separating the Carl's Jr. and Hardee's brands to create a distinct identity for each, starting with Carl's Jr. CKE selected Havas…

As QSRs rush to deliver, watch out for this costly oversight (Part 1 of 2)

by Brian Schaaf — Founder, Mileage Scout

Delivery has become something of a QSR panacea lately as increasing numbers of consumers opt to eat in the office or at home. But, before jumping on board…

What the AR burger waiting in the wings could mean for QSRs

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

One company is working to push menu boards into the future through a glasses-free augmented reality experience called HoloLamp, which delivers virtual menu…

Cousins Subs focuses on making 'local' central to the brand

by S.A. Whitehead — Food Editor, Net World Media Group

It's a truth that reveals itself over and over again that sometimes the best of everything can be found right in your own backyard. When it comes to that…

Menufy partners with LevelUp to build restaurants' mobile reach

February 6, 2018

Online ordering provider, Menufy, has partnered with LevelUp to extend its restaurant clients' distribution channels and hopefully orders, without added cost.

Long John Silvers reborn this year for Feb. 14 Lent start

February 6, 2018

In last year's pre-Easter period, known to most Christians as Lent, seafood QSR Long John Silver's reported that it sold more than 2 million pounds of fish and…

2 tough, techy kitchen challenges QSR operators must consider

By Charlie Lewis Culinary Supply Chain Specialist/Consolidated Concepts    Amidst all the talk of tech and the online world we occupy today, the QSR kitchen…

Quiznos: Loyalty is ... a lobsta'

February 1, 2018

Like lobsters themselves, which mate for life, Quiznos says (and who are we to argue?), Quiznos is pledging its commitment to members of its loyalty program by…

McDonald's Virtual Pit Crew Experience had what it takes to 'Elevate' customer experience. Does your brand?

by Christopher Hall — w, t

Has your brand "elevated" the customer experience in a new and different way? If so, why not pit what your QSR has accomplished against the very best in the…

Great 'Tech-spectations': What to expect when your QSR gives customers the tech they expect

by Christopher Sebes — president, Heartland Commerce

Your customers are a bit like very engaged parents: They have expectations. That is particularly true today when it comes to the tech your QSR offers to stay…

Burger King, Popeyes parent promotes COO to top tech job

January 23, 2018

Burger King, Popeyes and Tim Hortons' parent Restaurant Brands International is moving its CFO, Josh Kobza, to a new role as chief technology and development…

Emerald Isle burger joint ready to 'rocket' to new markets

by Cherryh Cansler — Editor, FastCasual.com

The burger joint is evolving at relative lightening speed for business. And if the story of one Irish burger joint is representative, this trend toward…

Flash Focus: Getting an edge in ultra-competitive QSR market with great 'gadgetry'

by S.A. Whitehead — Food Editor, Net World Media Group

The ultra-crowded, nearly constantly changing QSR market demands not only savvy and quick action, but innovation like never before. In that vein, one pizza…

The QSR transformers: 7 technologies changing the business

by Niall Keane — CEO of SynergySuite, SynergySuite

We are in the middle of a tech revolution that has turned solutions that were once only imagined into today's QSR necessities and it's transforming the…

Diebold Nixdorf launching order-taking kiosks

January 11, 2018

Diebold Nixdorf has created the K-Two Kiosk, which provides order-taking capabilities at QSRs and fast casual restaurants. It also automates routine tasks and…

7 tech-y ways to lighten the load on QSR managers' plates

Some forward-thinking brands are already using comprehensive workforce management solutions to automate time-consuming, error-prone efforts related to time and…

White Castle sliding sliders right through your front door

by S.A. Whitehead — Food Editor, Net World Media Group

January 10, 2018

White Castle sliders are available for delivery just in time for the Super Bowl.