Church's formula for sales success: Mystery shoppers + competitive upselling

by S.A. Whitehead — Food Editor, Net World Media Group

Church's saw a golden opportunity in its value meal program that made clever use of a mystery shopping program to get employees up to speed quickly on the art…

Sign of the times? QSR signage that 'knows' what you'll order

Drive-thru and other types of restaurant digital signage is —like a lot of things today — getting smarter nearly by the second, and that could signal some new…

Jersey Mike's keeps its eyes on the people behind the pies

Sometimes a brand's best potential franchisee "pickings" are already operating entirely different — though operationally similar — types of restaurants.

Top loyalty program pain points to know before you press 'Go'

by Dan Slavin — ceo, CodeBroker

As businesses look for ways to build closer relationships with customers, the use of loyalty programs can be an effective strategy. But it's important to find…

Dairy Queen brings a 'Blizzard' of slurping to baseball season

March 27, 2018

Fifteen U.S. cities will go baseball crazy Thursday when the Major League Baseball season officially opens in their hometowns, and Dairy Queen is looking for a…

Four steps on the path to QSR digital signage success

by Daniel Waldron — Copywriter, Armagard Limited

The difference between success and so-so in digital signage often boils down to whether your brand has created a truly unique user experience with the…

Will QSR brands accept Starbucks pay equity challenge?

March 23, 2018

Starbucks has reached 100 percent pay equity for partners of all genders and races performing similar work across the U.S. Now the company is challenging…

$200 billion in restaurant sales are moving: Is your brand riding along?

by Noah Glass — CEO, Olo

Today's consumers now expect to engage with restaurants in an on-demand fashion, so restaurants must now either meet those expectations or lose business.

LevelUp teams with FullContact to improve customer segmentation

March 13, 2018

LevelUp has partnered with FullContact, an identity resolution provider, to power precision marketing programs by providing foodservice operators with a…

Study: Mobile orders skyrocket in 2017, but 2 in 5 still use cash

March 13, 2018

Restaurant visits paid via mobile app grew by 50 percent over the last year, a new NPD study finds. However, cash payment still captures two of every five…

QSRs must know ups 'n downs of apps to adapt

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Like all technology, restaurant app development grows exponentially. But consumers' demands of those apps grows at least as quickly, with diners always…

Women in the Lead: 4 QSR leaders improving the industry

by Cherryh Cansler — Editor, FastCasual.com

Sage words from four female QSR leaders in the wake of Thursday's International Women's Day event, including leaders from Checkers & Rally's, Cousins Subs…

Dairy Queen kicks off spring with free cone day

March 9, 2018

The coming of warmer weather makes ice cream-centered QSRs like Dairy Queen very happy, and the chain is sharing its joy with customers on March 20 — the first…

4 QSR marketing tactics to take on the Gen Z challenge

When it comes to the 22 and under set, QSR marketers have their work cut out for them.

Industry heavy-hitters join leadership team at Kitchen United

March 6, 2018

Kitchen United — an on-demand startup spun out of the holding company behind Cali Group's Miso Robotics and the first application of facial recognition tech…

Arby's Restaurant Group buys 40 East Coast units

March 5, 2018

Arby's Restaurant Group Inc. has acquired 40 restaurants from franchisees Dan Soules and Mark Dunn of Grant Avenue Development Inc. The restaurants acquired by…

Balance Grille hopes to tip scales in brand's favor with downtown Toledo aquaponics farm

by S.A. Whitehead — Food Editor, Net World Media Group

Balance Pan-Asian Grille is hoping to tip the scales in their favor with an innovative new farming operation which, if successful, will soon replace a good…

QSR: Time to define what that means now?

by S.A. Whitehead — Food Editor, Net World Media Group

Quick-service, fast casual, fine dining -- does the restaurant industry need to come together to give more definition to what these service categories really…

Subway unwraps wraps - 1st core menu add in 2 years

March 2, 2018

Subway is introducing wraps featuring double the meat of an average 6-inch sub, plus veggies, cheese and sauces, after a successful introduction in Maine…

ZIVELO receives Growth Partner of the Year award from Honeywell

During the Honeywell Grow 2018 Partner Conference last week in Dallas, ZIVELO was presented with the Growth Partner of the Year, Gold award.