Customer Service / Experience News & Media
Amazon expands food delivery service
February 28, 2017
Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…
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Cousins redesign highlights why Boomers are still important
by S.A. Whitehead — Food Editor, Net World Media Group
Millennials are the age group of the moment, but the boomers who once held that title should not be forgotten just yet, particularly when it comes to…
read nowSilkron Technology offers interactive kiosk for quick service restaurants
February 27, 2017
Malaysia-based Silkron Technology has introduced its Smart F&B Solution, an interactive kiosk designed to increase revenue and profitability of quick…
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Kiosk translates in sign language to assist hard of hearing customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted…
read nowWendy's plans to have kiosks in more than 1,000 North American restaurants in 2017
February 23, 2017
More than 1,000 Wendy's restaurants in North America will have kiosks in 2017, Chief Information Officer David Trimm stated at the company's recent investor…
read nowKing-Casey, Envirosell release MenuBoard Pro
February 22, 2017
King-Casey and Envirosell, two restaurant and retail consultant firms, collaborated to create MenuBoard Pro, according to a press release.
read nowSpeedline Solutions debuts new menu management tool
February 15, 2017
Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…
read nowNew restaurant rating system focuses on economic impact
February 14, 2017
Food industry veteran Sara Brito and entrepreneur Jeff Hermanson have collaborated to create a new rating system for all restaurants based on economic impact…
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Yum asks, 'Why shouldn't the chicken cross the road?'
February 13, 2017
Yum is taking its chicken show on the road, according to a conference call with the Louisville-based company's CEO Greg Creed Thursday, who said the company…
read nowMcDonald's tests crab on sourdough
February 10, 2017
This may the year that fast food goes a little offbeat. McDonald's is testing snow crab on sourdough in four San Jose, California, locations, according to a…
read nowYoshinoya America names former Rally's leader to top operations role
February 9, 2017
Yoshinoya America is tapping into new leadership, appointing the former Checkers/Rallys brand turnaround and operational leader, Jim Stevens, as its chief…
read nowWhataburger debuts updated sauces, ketchups
January 30, 2017
Which condiment brand "makes everything taste better" has a fan wanting it to "run through my veins," and was called the "best on the planet?"
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Gutting the 'gut feelings' from hiring: 2 restaurant companies' $40M story
by S.A. Whitehead — Food Editor, Net World Media Group
Who knew technology could help restaurateurs get the right human touch tableside? Two large restaurant companies tell their highly profitable story.
read nowFranchisee invests $125k into Costa Rican Quiznos unit
January 25, 2017
A Quiznos unit in Liberia, Costa Rica, has received $175,000 from a multi-unit Quiznos franchisee — QZCR S.A.— which also owns and operates other concepts in…
read nowCarl's Jr. gives $60K to high school graduates
January 24, 2017
Sixty winning students will receive $1,000 to go to a college or vocational school of their choice thanks to Carl's Jr., according to a press release. The 18th…
read nowCaptain D's names CMO
January 17, 2017
Captain D's has named former Papa John's, Arby's and Pizza Hut marketing executive, Bob Kraut to its top marketing spot, according to a news release. As the…
read nowBojangles' bets its biscuits on redesign
January 12, 2017
Bojangles' Greenville, South Carolina location has just gotten a new look that revolves around the brand's made-from-scratch biscuits and will soon appear in…
read nowRocky Mountain High Brands expanding sales internationally
January 10, 2017
Rocky Mountain High Brands is expanding internationally with sales locations in Hong Kong and Shanghai. The health conscious food and beverage concept…
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The gluten-free opportunity: New rewards await
by S.A. Whitehead — Food Editor, Net World Media Group
Skyrocketing demand for gluten-free choices on restaurant menus is spawning creative solutions from restaurateurs, food service vendors and health watchdog…
read nowBronx McDonald’s introduces self-serve kiosks, adds employees
January 3, 2017
A McDonald’s in the Bronx, New York, that recently reopened with self-serve kiosks has significantly added the number of employees, according to…
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