Customer Service / Experience News & Media
Pork stars in Hardee's breakfast offerings
March 22, 2017
Hardee's announced this afternoon that it's angling to cash in on Americans' love affair with all things pork-related, as well as a breakfast on the run with…
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How self-serve kiosks can rescue corporate dining — part 1
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The self-serve kiosk rewrites the economics of corporate dining.
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Reader Poll: Restaurant confrontations - are they happening more often?
by S.A. Whitehead — Food Editor, Net World Media Group
The news is filled with a constant flow of incidents demonstrating the worst in human behavior often happening at the chains this website's readers oversee. It…
read nowDel Taco launches southeastern U.S. franchising initiative
March 8, 2017
The southeastern U.S. is about to get more Del Taco locations as the concept plans to open franchised and corporate locations in Florida, southern Georgia and…
read nowSmoothie chain raises awareness for wage gap on International Women's Day
March 8, 2017
The gender wage gap won't close until 2186, according to the World Economic Forum. To accelerate the process, and raise awareness for International Women's Day…
read nowCaptain D's accelerates franchising
March 7, 2017
Illinois, Virginia, Texas, North Carolina and Kentucky will soon get additional Captain D's locations as part of an accelerated franchise development
read nowChowly integrates online ordering, POS systems
March 6, 2017
Chowly is partnering with MICROS Retail Systems to integrate all third-party online ordering systems into POS systems for MICROS clients, according to a press…
read nowHP MX12 Retail Solution: A new level of retail agility
Deliver an enhanced customer experience at the counter and increase your operational efficiencies with the HP MX12 Retail Solution, which combines a…
Presented by HP Inc.
download nowKeep point-of-sale data safe on all sides
The technologies at work in today’s retail point-of-sale (POS) environment capture more – and more valuable – customer data than ever before, allowing…
Presented by HP Inc.
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McDonald's pins global growth on bringing the food to you
March 2, 2017
McDonald's is pinning its expansion planet-wide going forward largely on the many ways it can deliver food to its customers, whether they be seated in stores…
read nowAmazon expands food delivery service
February 28, 2017
Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…
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Cousins redesign highlights why Boomers are still important
by S.A. Whitehead — Food Editor, Net World Media Group
Millennials are the age group of the moment, but the boomers who once held that title should not be forgotten just yet, particularly when it comes to…
read nowSilkron Technology offers interactive kiosk for quick service restaurants
February 27, 2017
Malaysia-based Silkron Technology has introduced its Smart F&B Solution, an interactive kiosk designed to increase revenue and profitability of quick…
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Kiosk translates in sign language to assist hard of hearing customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted…
read nowWendy's plans to have kiosks in more than 1,000 North American restaurants in 2017
February 23, 2017
More than 1,000 Wendy's restaurants in North America will have kiosks in 2017, Chief Information Officer David Trimm stated at the company's recent investor…
read nowKing-Casey, Envirosell release MenuBoard Pro
February 22, 2017
King-Casey and Envirosell, two restaurant and retail consultant firms, collaborated to create MenuBoard Pro, according to a press release.
read nowSpeedline Solutions debuts new menu management tool
February 15, 2017
Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…
read nowNew restaurant rating system focuses on economic impact
February 14, 2017
Food industry veteran Sara Brito and entrepreneur Jeff Hermanson have collaborated to create a new rating system for all restaurants based on economic impact…
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Yum asks, 'Why shouldn't the chicken cross the road?'
February 13, 2017
Yum is taking its chicken show on the road, according to a conference call with the Louisville-based company's CEO Greg Creed Thursday, who said the company…
read nowMcDonald's tests crab on sourdough
February 10, 2017
This may the year that fast food goes a little offbeat. McDonald's is testing snow crab on sourdough in four San Jose, California, locations, according to a…
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