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Customer Service / Experience News & Media

Burger King concedes to demands for Cheesy Tots

November 30, 2016

Plenty of faiths and cultures are celebrating gift-giving holidays this last month of the year, so shopping is in full force. Burger King is responding with…

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Fast Casual Summit: 4 questions restaurant brands must answer

by S.A. Whitehead — Food Editor, Net World Media Group

At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers…

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Villa taps Lauren Liuzzi for digital marketing position

November 29, 2016

Lauren Liuzzi will be Villa Restaurant Group's new communications and digitial marketing strategy manager, according to a press release.  

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Brandmuscle publishes 3rd edition of 'The State of Local Marketing Report'

November 29, 2016

The third edition of The State of Local Marketing Report published several surprising findings and gave a blueprint for success to national and global brands…

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Culver's promotes CFO to fill top spot

November 29, 2016

Culver's has a new man in the top office after announcing today that it has promoted its chief financial officer, Joseph Koss, as its president and chief…

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A&W goes hot and cold on LTOs

November 28, 2016

A&W is turning up the heat this holiday season with its spicy papa burger LTO, which includes two beef patties weighing in at a third of a pound, along…

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3 steps to choose the right technology

We all know that the amount of investment capital flowing into the food tech space has led to a virtual saturation of new restaurant technology in everything…

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Bridg releases enhanced CRM

November 22, 2016

Bridg announced a new customer relationship management solution, which combines disparate customer data silos, according to a release. Bridg Enhanced CRM…

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Is it time for restaurateurs to really talk turkey?

by S.A. Whitehead — Food Editor, Net World Media Group

Thanksgiving, when you think about it, is the celebration of eating out with friends. Why then, doesn't the restaurant industry claim it and give restaurateurs…

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El Pollo Loco continues California expansion

November 21, 2016

Chula Vista, California, got some chicken goodness when El Pollo Loco opened its new restaurant on Third Avenue, according to a press release. The unit is…

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Study: Americans love meal kits

November 21, 2016

Technomic today released research showing that the U.S. is the largest market for the global meal kit industry, which has grown to a multi-billion dollar…

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McDonald's takes coffee to new heights

November 21, 2016

With most of the land in the known world bespeckled with McDonald's golden arches, the chain is now moving to the skies. As of Dec. 1, WestJet McCafé Premium…

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Chick-fil-A stakes its web presence on glories of brand journalism

by S.A. Whitehead — Food Editor, Net World Media Group

Chick-fil-A this week launched a new website that stakes the chain's all-important online future on the potential promotional benefits of content marketing, or…

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117-year-old Japanese brand outperforms industry average

by S.A. Whitehead — Food Editor, Net World Media Group

Apparently after nearly 120 years in business, you can still learn a thing or two about the restaurant industry. At least that's been the case for Yoshinoya…

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6 hacks to optimize restaurant digital tech

You can invest in the best digital technology, but you'll only be getting mediocre results unless you employ techniques like the six hacks explained in this…

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Cinnabon enters grocery stores

November 15, 2016

Groceries, university campuses, convenience stores and other food service outlets now feature Crafted by Cinnabon bakery items, according to a press release.

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Subway releases 2 LTOs

November 15, 2016

The Reubens have arrived at Subway, and the duo will warm customers up until Jan. 1, 2017, according to a press release. The two sandwiches, the Corned Beef…

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New South Florida concept promises 'slow food fast'

by S.A. Whitehead — Food Editor, Net World Media Group

Farmer's Table Express is what the owners call "slow food fast take-away" and it has all the features that reams of research over the last year has shown…

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Dunkin' Donuts one-week promo perks up customers

November 14, 2016

This week is Perks Week at Dunkin' Donuts. The first-time promotion rewards DD Perks members for their loyalty with special deals every day, according to a…

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Bojangles' debuts renovated restaurant concept

November 14, 2016

Where can you go to eat and also get Wi-Fi, multiple-device charging stations, steel canopies and a Biscuit Theater? According to a press release, that's what…

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