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Customer Service / Experience News & Media

Taco Bell hits pay dirt in vegetable patch

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell is showing QSRs how its done when it comes to profiting toward the increasing trend toward meatless or meat-sparing diets.

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Fast Casual Summit: 10 moves to maximize your manpower

by S.A. Whitehead — Food Editor, Net World Media Group

A one-hour session on optimizing restaurant labor yielded many more hours worth of proven strategies to maximize the efforts of your workforce. This article…

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Wienerschnitzel giving free meals to vets

October 26, 2016

Wienerschnitzel is honoring veterans and active duty military this Veterans Day, Nov. 11 with a free chili dog, small fries and a 20-ounce drink, according to…

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No-weight waiting: 4 pickup order problems and their solutions

by Jackie Berg — mArketing director, olo

How clear is the path to both your digital and in-store pickup points? Avoid these four common problems with the fixes provided here.

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Subway BOGO promo helps feed hungry

October 24, 2016

It's not everyday that you get the chance to do something good for others while doing something very good for yourself, but Subway is making that possible for…

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5 prep steps to maximize holiday restaurant business

by Seshu Madabushi — Founder & CEO, mKonnekt

Don’t look now, but the holiday season has, in the view of many, already started. For retailers, this is cash-or-crash time. For restaurant operators, this…

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7 ways to "Wow" your customer base

Brands often over-think the process when they’re attempting to come up with great ways to "surprise and delight" their customers. It doesn't have to be…

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Prepare to be deliciously abused at Gordon Ramsay's new QSR concept

October 13, 2016

  Not sure whether massive amounts of verbal abuse is on the menu, but you can be sure the kitchen staff at Gordon Ramsay's fourth Las Vegas restaurant…

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Fast Casual Summit: Why being different is better for your brand

by S.A. Whitehead — Food Editor, Net World Media Group

A restaurant's differences are its keys to greater value and desirability, says branding guru Sally Hogshead, CEO and founder of Fascinate.

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Kono going 'loco' for mall sites come Black Friday

October 7, 2016

Portable pizza and dessert QSR, Kono, plans to scoop up all kinds of fans on Black Friday with the opening of five new mall-based stores in California…

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Krystal proud to be 'square' at 84

October 6, 2016

The South's oldest quick-service chain is getting up there in years, but even as it approaches 84 years, Krystal is not slowing down. Instead, it's celebrating…

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Subway taps into seasonal favorites for fall

October 6, 2016

Turkey, cranberries and pumpkin are not only foods of the fall season, but also llimited-time specials on the Subway menu through the end of 2016. /

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Chorizo stars in Cousins LTOs

October 6, 2016

A spicy, porky chorizo is the signature item in the new Cousins Subs LTOs, which include a chorizo chicken and a chorizo ham sub, according to a news release.

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Raining froyo: Orange Leaf makes first delivery by drone

October 5, 2016

Frozen food delivery via drone might have started with junk food — a la 7-Eleven's Slurpee delivery — but better-for-you food is jumping on the drone-wagon now…

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Reuters report says restaurants and robotics still haven't mixed

by S.A. Whitehead — Food Editor, Net World Media Group

Reuters today published a story on the use of robots in food service, which shows that most restaurateurs are staying with humans for the bulk of their needs…

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San Franciscans get 20-hour-a-day Jack in the Box delivery

October 4, 2016

Jack in the Box is partnering with DoorDash to bring San Francisco residents home delivery every day from 7 a.m. to 3 a.m., according to a news…

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Arby's proves it's 'on top of old smoky' with new pork belly sandwich

October 4, 2016

Arby’s is moving up the food chain when it comes to of-the-moment culinary trends as the chain becomes the country’s first QSR to put that little darling of…

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Burger 21 fights breast cancer in October

October 3, 2016

Burger 21 is working to vanquish breast cancer by quenching our thirst this October, according to a press release. With every purchase this month of a fountain…

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Sonic freezes tea time this fall

October 3, 2016

As it gets chillier outside, Sonic Drive-in is introducing a way to get chillier inside, with the chain's new LTO, frozen sweet tea in three new…

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Chipotle adds spicy permanent menu item on National Taco Day

October 3, 2016

A great pilot test and the increasing American affinity for all things spicy is prompting Chipotle Mexican Grill to add full-flavored pork-and-chicken sausage…

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