Customer Service / Experience News & Media
RSR reveals digital gift card winners
August 23, 2016
Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations."
read nowCaptain D's fishing for franchisees in North Carolina
August 18, 2016
Captain D's plans to expand its presence in North Carolina, according to a company press release.
read now
Online or offline: Ways your restaurant can tap into Pokemon Go craze
by Seshu Madabushi — Founder & CEO, mKonnekt
In the annals of gaming history, this summer will go down as the summer of Pokemon Go. The augmented reality game has players worldwide out on the streets and…
read nowLong John Silver's launches digital campaign
August 18, 2016
Long John Silver's this week debuted a new campaign using a variety of online channels, according to a company press release. The campaign revolves around a…
read nowWetzel's Pretzels reveals new mobile app
August 17, 2016
Wetzel's Pretzels unveiled its mobile app, available to U.S. IOS and Android users, according to a company press release. It allows guests to earn free…
read nowPanda Express announces Pittsburgh location
August 17, 2016
Panda Express is soon opening its first Pittsburgh location, according to a company press release, and will celebrate by donating 20 percent of its grand…
read nowStellar Loyalty, Splick.it/Onosys unveil collaboration
August 16, 2016
Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience.
read nowTaco John's and Love's Travel Stops partner on new location
August 11, 2016
Love's Travel Stops opened its first unit featuring a Taco John's in Liberal, Kansas, according to a press release.
read nowQdoba debuts smoky menu item
August 9, 2016
Qdoba is now making smoked brisket available for customers to add to any of the chain's customizable menu offerings. In fact, Qdoba's new Outlaw Knockout…
read nowCan coasters address consumer disengagement in restaurants?
August 5, 2016
In hopes of counteracting phone distractions in restaurants, Heckler Design has created coasters made to hold customer phones, according to a company press…
read nowA good summer for McDonald's and Chipotle, not so good for Arby's and KFC
August 5, 2016
McDonald's is clearly winning the traffic game this summer, while Chipotle is showing signs of a healthy rebound from its E.coli-based fall from grace…
read nowDunkin' Donuts expands in Atlanta with 3 franchisees
August 4, 2016
Dunkin' Donuts announced an agreement with three existing franchise groups to develop 13 Dunkin' Donuts restaurants and four multi-brand units with…
read nowBruster's offers hot LTOs to cool down from summer
August 4, 2016
Bruster's is offering a couple of new LTOs to see us through to the end of summer. The new flavors include cayenne chocolate chunk and s'mores.
read now
5 questions for diners making the digital switch
by Jackie Berg — mArketing director, olo
As we cruise through 2016, with nearly 80 percent smartphone adoption, there is little debate: A restaurant brand's digital program is now of paramount…
read nowDoorDash delivers Dunkin' Donuts daily in NYC
August 2, 2016
Dunkin' Donuts introduced its delivery service to New York City in Brooklyn and Manhattan, according to a company press release. DoorDash will be handling the…
read now
The true effects of food photos: part 1
by Matthew Harper — Intern, Networld Media Group
Back in the 1800s when photography was first invented, it would have been hard to imagine people using the technology to document lunch. As restaurants are…
read nowWhite Castle launches new menu item, social media contest
August 1, 2016
White Castle is introducing a new item, pretzel chicken rings, according to a news release. The company is also kicking off a social media contest for Twitter…
read nowSubway campaign quenches both consumer and Third World thirst
July 29, 2016
Subway is partnering with World Vision and Dasani for its new Fresh Water 4 All campaign. The goal is to help provide clean water to hard-to-reach areas around…
read nowWendy's and Uber partner to benefit kids in foster care
July 29, 2016
Wendy's is partnering with Uber to help kids in foster care find homes, according to a company press release. From now until the end of the promotion, Uber…
read nowDunkin' Donuts' new coffee is cool
July 28, 2016
Dunkin' Donuts announced in a company press release that on Monday, Aug. 1, cold-brew coffee will become available at participating Dunkin' Donuts restaurants…
read now
