Customer Service / Experience News & Media
How location-based marketing helped Cousins Subs increase sales
by Travis Wagoner — Editor, Networld Media Group
The chain increased app downloads by 42 percent, increased mobile ordering traffic by 63 percent, and increased limited-time-only sales online and in-store for…
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Technology innovation focus of ICX Association's October Symposium
September 4, 2015
The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…
read nowWhite Castle to serve breakfast all day, every day
September 2, 2015
White Castle's "Anything, Anytime" concept gives "Cravers" (the chain's fan base) the option to order breakfast anytime White Castle is open, starting Sept. 10.
read nowIs McDonald's rebranding as fast casual in UK?
September 1, 2015
McDonald's will offer a fast casual service style in UK stores by the end of October. A small trial has also begun in the U.S.
read noweatsa opens in San Francisco
August 31, 2015
eatsa in San Francisco offers quinoa bowls and zero wait time for customers.
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CONNECT: The current state of mobile wallets and mobile ordering
by Will Hernandez — Editor, NetWorld Media Group
A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an…
read nowNetWaiter releases new consumer site
August 20, 2015
The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.
read nowWetzel’s Pretzels introduces Pizza Bitz
August 20, 2015
Fans decide which Wetzel’s Pretzels get Pizza Bitz first.
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CONNECT: Does your mobile experience offer 3 crucial things?
by Cherryh Cansler — Editor, FastCasual.com
Three components are necessary for a successful mobile experience.
read nowBurger King kicks off home delivery in India
August 19, 2015
Want a Whopper delivered directly to your door? Burger King in India can do that thanks to a new home delivery service.
read nowJamba Juice launches mobile 'order ahead' app
August 17, 2015
Jamba Juice has improved convenience for consumers who can't wait for their next juice or smoothie.
read nowSubway recognizes 'World's Fastest Sandwich Artist'
August 14, 2015
SUBWAY Sandwich Artist Nitasha Truss, from Tucson, Arizona, is the 2015 SUBWAY Sub Jammers Champion.
read nowNRA releases mobile payments guide for restaurateurs
August 13, 2015
The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.
read nowLong John Silver’s franchisee cuts drive-thru time with wireless audio system
August 12, 2015
Corbin Restaurants, a Long John's Service franchisee in Lexington, Kentucky, has deployed the Panasonic Attune II Wireless Audio System to improve customer…
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McDonald's beats the heat with heat-sensitive McFlurry vending kiosk
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
When temperatures soared to record highs in Amsterdam, residents were rewarded with free McFlurries from a vending kiosk.
read nowVilla Enterprises opening 4 NJ outlets
August 12, 2015
Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt and a new South Philly Cheesesteak are opening in Gloucester…
read nowDunkin’ Donuts to open 2 restaurants in Baton Rouge; seeks franchisees
August 12, 2015
Dunkin’ Donuts will open two restaurants in Baton Rouge, Louisiana, and is seeking franchisees in Alexandria, Baton Rouge, Lafayette, Lake Charles, Monroe and…
read nowFlavor, adventure, more healthful ingredients drive sandwich trends
August 11, 2015
Few foods reign as ubiquitously on restaurant menus in the U.S. as the almighty sandwich.
read nowSupply-chain study: Consumers demand sustainable food products
August 11, 2015
Technomic and Deloitte Advisory research assesses what's next in supply-chain logistics.
read nowCarl’s Jr. opening first unit in India
August 11, 2015
Carl's Jr. is set to open its first restaurant in India.
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