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Customer Service / Experience News & Media

Burger King kicks off home delivery in India

August 19, 2015

Want a Whopper delivered directly to your door? Burger King in India can do that thanks to a new home delivery service.

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Jamba Juice launches mobile 'order ahead' app

August 17, 2015

Jamba Juice has improved convenience for consumers who can't wait for their next juice or smoothie.

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Subway recognizes 'World's Fastest Sandwich Artist'

August 14, 2015

SUBWAY Sandwich Artist Nitasha Truss, from Tucson, Arizona, is the 2015 SUBWAY Sub Jammers Champion.

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NRA releases mobile payments guide for restaurateurs

August 13, 2015

The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.

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Long John Silver’s franchisee cuts drive-thru time with wireless audio system

August 12, 2015

Corbin Restaurants, a Long John's Service franchisee in Lexington, Kentucky, has deployed the Panasonic Attune II Wireless Audio System to improve customer…

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McDonald's beats the heat with heat-sensitive McFlurry vending kiosk

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When temperatures soared to record highs in Amsterdam, residents were rewarded with free McFlurries from a vending kiosk.

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Villa Enterprises opening 4 NJ outlets

August 12, 2015

Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt and a new South Philly Cheesesteak are opening in Gloucester…

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Dunkin’ Donuts to open 2 restaurants in Baton Rouge; seeks franchisees

August 12, 2015

Dunkin’ Donuts will open two restaurants in Baton Rouge, Louisiana, and is seeking franchisees in Alexandria, Baton Rouge, Lafayette, Lake Charles, Monroe and…

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Flavor, adventure, more healthful ingredients drive sandwich trends

August 11, 2015

Few foods reign as ubiquitously on restaurant menus in the U.S. as the almighty sandwich.

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Supply-chain study: Consumers demand sustainable food products

August 11, 2015

Technomic and Deloitte Advisory research assesses what's next in supply-chain logistics.

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Carl’s Jr. opening first unit in India

August 11, 2015

Carl's Jr. is set to open its first restaurant in India.

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Compass Group adopts Five Freedoms for animal welfare

August 6, 2015

Compass Group joins Wal-Mart and General Mills in embracing Five Freedom’s procurement practices.

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Fraud beware: WAND releases credit card protection software

August 5, 2015

Ahead of the Oct. 1 liability deadline, WAND releases new EMV terminals and promises enhanced protection and security measures.

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Does your menu reflect this year's top menu change?

Nancy Kruse, a restaurant menu analyst, shared information about restaurant change during the webinar, “Menus 2015: Turning Trends Into Money Makers.”

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Groupon launches ‘Groupon To Go’

July 30, 2015

The Internet coupon service will expand into the takeout and delivery markets

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Taco Bell's mobile app hits 3M downloads

July 29, 2015

A partnership between Heartland Payment Systems and Taco Bell produced significant results.

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TripAdvisor app integration expands customer engagement capability

July 29, 2015

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

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Free webinar offers insight on Which Wich CRM strategy

July 28, 2015

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on…

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Wendy's exec: Without great content, technology doesn't matter

by Cherryh Cansler — Editor, FastCasual.com

Big screens are exciting to have in a restaurant, but if they lack content that is fresh and relevant, even the largest digital signs and menu boards will fail…

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ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

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