Taco Bell's mobile app hits 3M downloads

July 29, 2015

A partnership between Heartland Payment Systems and Taco Bell produced significant results.

TripAdvisor app integration expands customer engagement capability

July 29, 2015

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

Free webinar offers insight on Which Wich CRM strategy

July 28, 2015

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on…

Wendy's exec: Without great content, technology doesn't matter

by Cherryh Cansler — Editor, FastCasual.com

Big screens are exciting to have in a restaurant, but if they lack content that is fresh and relevant, even the largest digital signs and menu boards will fail…

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Customer satisfaction drops for QSR, pizza chains, climbs for fast casuals, full service

July 1, 2015

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data…

Peapod.com debuts farm box produce service

July 1, 2015

Peapod.com is delivering local farm produce via a new service called Peapod Local Farm Box this summer in nearly a dozen states.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Editor, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Are you 'CONNECTING' with your customers?

by Cherryh Cansler — Editor, FastCasual.com

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal…

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

Apex Supply Chain Technologies rolls out self-serve restaurant kiosk

June 3, 2015

Apex has rolled out a new self-serve restaurant kiosk to allow on-the-go consumers to order from any device and pick up and pay for their food at the kiosk.

The hidden benefit of SMS text marketing messages

Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.

Why Jersey Mike's added ordering and payments to their mobile app

Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.

KFC franchisee using video intel solution to reward employees, improve customer experience

April 15, 2015

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

18-year old college student and QSR worker publishes customer service guide

March 31, 2015

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken…

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

QSR success: Putting loyalty into consumers’ hands, not employees

Freeing employees from additional obligations at the register will translate into more customers being served in less time via faster lines.

Sonic to present at Bank of America Merrill Lynch conference

February 25, 2015

Sonic Corp. announced that the company will present at the Bank of America Merrill Lynch 2015 Consumer & Retail Conference at the Palace Hotel in New York City.

Networld Media launches Interactive Customer Experience Association

February 25, 2015

Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer…