Customer satisfaction drops for QSR, pizza chains, climbs for fast casuals, full service

July 1, 2015

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data…

Peapod.com debuts farm box produce service

July 1, 2015

Peapod.com is delivering local farm produce via a new service called Peapod Local Farm Box this summer in nearly a dozen states.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Editor, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Are you 'CONNECTING' with your customers?

by Cherryh Cansler — Editor, FastCasual.com

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal…

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

Apex Supply Chain Technologies rolls out self-serve restaurant kiosk

June 3, 2015

Apex has rolled out a new self-serve restaurant kiosk to allow on-the-go consumers to order from any device and pick up and pay for their food at the kiosk.

The hidden benefit of SMS text marketing messages

Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.

Why Jersey Mike's added ordering and payments to their mobile app

Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.

KFC franchisee using video intel solution to reward employees, improve customer experience

April 15, 2015

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

18-year old college student and QSR worker publishes customer service guide

March 31, 2015

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken…

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

QSR success: Putting loyalty into consumers’ hands, not employees

Freeing employees from additional obligations at the register will translate into more customers being served in less time via faster lines.

Sonic to present at Bank of America Merrill Lynch conference

February 25, 2015

Sonic Corp. announced that the company will present at the Bank of America Merrill Lynch 2015 Consumer & Retail Conference at the Palace Hotel in New York City.

Networld Media launches Interactive Customer Experience Association

February 25, 2015

Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer…

Popeyes, Sprite team up for prize giveaway valued at $25K

February 23, 2015

Popeyes Louisiana Kitchen announced the Sprite Popeyes Ultimate Sports Fan Experience.

Mood launches Elements custom music programming

January 20, 2015

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a…

How QSRs are hitting on the customization trend

Forty percent of consumers consider menu variety to be extremely or very important to them when choosing a QSR, almost regardless of their age, gender, income…

McDonald's rolls out charging mats across UK

January 12, 2015

The chain signed a deal with Aircharge to install 600 charging spots.

Hardee's pilots 30 self-order kiosks

January 12, 2015

At the National Retail Federation's Annual Convention & Expo on Monday in New York City, Microsoft Corp. and CKE Restaurants Inc., parent company of Hardee's…