Technomic reveals which brands are tops with consumers

January 8, 2015

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options…

Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

What to consider when implementing a restaurant kiosk

by Nicole Troxell — Associate Editor, Networld Media Group

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for…

How to choose the best rewards for your loyalty program

by Bob Leonard — Owner, Bolen

It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel…

Debunking McDonald's service time criticism

by Darrel Suderman — President, Food Technical Consulting

Customers and investors prefer innovation and quality over short wait times.

McDonald's adds iBeacon technology in Georgia restaurants

December 18, 2014

McDonald’s franchises in Columbus, Georgia, are integrating beacon technology, powered by Bluetooth low-energy beacon solution provider Piper.

Interactive Customer Experience Summit coming to Chicago in June

December 12, 2014

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons…

McDonald's plans to shrink menu, ingredient lists

by Alicia Kelso — Editor, QSRWeb.com

McDonald's has moved from a division structure to a structure that empowers regions to execute their marketing and menu plans toward their specific…

In-N-Out Burger ranks on top for customer centricity

December 10, 2014

dunnhumby, a customer science company, announced that T.G.I. Friday’s and In-N-Out Burger topped the Top 10 list in its second Customer Centricity Index on…

LivingSocial adds communication platform for merchants

November 17, 2014

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform.

Four ways the game has changed for restaurant brands

Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.

Taco Bell's new mobile app the brand's 'biggest innovation since the drive-thru'

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.

Delivery startups targeting fast food crowd

October 27, 2014

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area…

Paris Burger King is a whopper

October 23, 2014

Burger King opened its 13,000 square foot flagship Paris restaurant.

Captain D's opens company store featuring coastal redesign

October 23, 2014

Captain D's is stepping up its company-owned store game with the opening of its new restaurant in the Five Points area of Birmingham on Oct. 20.

McDonald’s 'aggressive change' includes localization, digitization

by Alicia Kelso — Editor, QSRWeb.com

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

Nine keys for driving speed of service

by Brenda Rick Smith — Editor, Networld Media Group

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Webinar: There's more to mobile payments than payments: engaging your customers in the age of the new mobile wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets…

Sydney McDonald's tests customizable ordering kiosk

October 14, 2014

A Sydney McDonald's has piloted a touchscreen kiosk for guests to customize orders

Deliver more than food; deliver an experience

by Erle Dardick — CEO, Monkeymedia

Lean on your supply chain partners to innovate for you; they have resources and answers.