Taco Bell's new mobile app the brand's 'biggest innovation since the drive-thru'

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.

Delivery startups targeting fast food crowd

October 27, 2014

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area…

Paris Burger King is a whopper

October 23, 2014

Burger King opened its 13,000 square foot flagship Paris restaurant.

Captain D's opens company store featuring coastal redesign

October 23, 2014

Captain D's is stepping up its company-owned store game with the opening of its new restaurant in the Five Points area of Birmingham on Oct. 20.

McDonald’s 'aggressive change' includes localization, digitization

by Alicia Kelso — Editor, QSRWeb.com

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

Nine keys for driving speed of service

by Brenda Rick Smith — Editor, Networld Media Group

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Webinar: There's more to mobile payments than payments: engaging your customers in the age of the new mobile wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets…

Sydney McDonald's tests customizable ordering kiosk

October 14, 2014

A Sydney McDonald's has piloted a touchscreen kiosk for guests to customize orders

Deliver more than food; deliver an experience

by Erle Dardick — CEO, Monkeymedia

Lean on your supply chain partners to innovate for you; they have resources and answers.

How to use technology to turn customers into loyalists

by Alicia Kelso — Editor, QSRWeb.com

There is no longer a one-size-fits-all approach to marketing; technology is personalizing the customer experience.

Uber's move into foodservice showcases importance of convenience

by Ed Zimmerman — President, pizza.com

Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.

Dunkin' customers consume the most Wi-Fi data in coffee category

September 30, 2014

New research from network analytics and mobile intelligence company, wefi, explored WiFi connectivity trends at national coffee chains. The company considered…

How to cultivate a loyal guest at your restaurant

Loyal guests don’t just randomly happen: they are cultivated through good food and great experiences.

Report: Restaurant mobile websites slow to load digital orders

by Alicia Kelso — Editor, QSRWeb.com

If mobile websites included a click-to-order button that routed customers to a geolocation API, the brands' mobile experiences would be better suited to handle…

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating…

Taco John's adds guest feedback platform

September 23, 2014

Taco John's has added InMoment's cloud-based customer experience optimization platform. The platform will be used for Tell TJ, Taco John's guest satisfaction…

McDonald's creates customer officer position to sharpen marketing focus

September 18, 2014

As part of its attempt to sharpen its marketing focus and turn sales around in the US, McDonald's has named its first-ever vice president-customer officer.

Three ways restaurants can be smarter with local schools

by Ed Zimmerman — President, pizza.com

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and…

Mood Media integrating location-based marketing capabilities

September 16, 2014

Mood Media is integrating a digital signal into its media players that will allow its customers to deliver location-based marketing content.

Infographic: Digital Signage: Drive-thru Technology for the Next Generation

This infographic explains why going digital is good for customers and great for restaurants.

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