Self-service restaurant solution is music to your ears

August 19, 2014

CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.

Yum brands equips Brazil's first corporate-owned KFC with NCR technology

August 18, 2014

The new locations will use NCR hardware, Aloha software, and above-store reporting software for remote monitoring of sales and POS activities in real time.

CKE Restaurants Holdings surpasses 3,500 restaurants worldwide

August 18, 2014

The opening of a Hardee's in Marassi, Egypt, and a Carl’s Jr. in Conroe, Texas, mark major milestones for CKE Restaurants Holdings Inc.

The consumer experience evolution

Order-ahead solutions, like mobile/online ordering, are boosting restaurants' average checks by 15-plus percent.

Doing digital signage right

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The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when…

Have your Big Mac Attack inside a decommissioned DC-3

August 13, 2014

Customers at one New Zealand McDonald's restaurant can enjoy meals inside a refurbished DC-3 plane.

Char-Hut to offer free spuds for National Potato Day

August 12, 2014

Char-Hut Restaurants announced the celebration of National Potato Day on Aug. 19 by offering a free order of potatoes.

Burger King bringing back Chicken Fries for limited time

August 12, 2014

Burger King Worldwide Inc. announced today it is bringing back Chicken Fries for a limited time.

Beacon technology enabling restaurant commerce and communication

With geo-triggered ordering, customers make their order in advance and the order gets pushed to the kitchen only when the customer walks in.

4 ways restaurants can optimize the customer experience through mobile

Mobile searches related to restaurants have a conversion rate of 90 percent with 64 percent converting within the hour.

South Florida McDonald's issue 60-second lunch guarantees

August 5, 2014

McDonald's restaurants in South Florida are beefing up their speed of service efforts. According to the Miami Herald, from now through Aug. 29, drive-thru…

The importance of online ordering when it comes to catering

by Erle Dardick — CEO, Monkeymedia

Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.

Wendy’s testing build-your-own sandwich model

July 28, 2014

The build-your-own model is quickly becoming the rule rather than the exception in the restaurant industry, thanks to fast casual players such as Chipotle. It…

How do you become the Uber of food?

by Ed Zimmerman — President, pizza.com

When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.

McDonald’s points finger at marketing for sales shortfall

by Alicia Kelso — Editor, QSRWeb.com

As part of its operations reset initiative, the chain has started to see order accuracy improvements.

How two QSRs leverage Walmart locations for brand exposure

Walmart customers are similar to Checkers and Philly Pretzel Factory customers in their quest for value, speed and convenience.

Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

Why is the speakeasy bar concept growing internationally but not in the US?

by Darrel Suderman — President, Food Technical Consulting

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

In-N-Out Burger scores high for guests’ ‘intent to return’

July 9, 2014

Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation…

Chick-fil-A anticipates new customers for Cow Appreciation Day

July 7, 2014

Chick-fil-A restaurants across the country will celebrate the annual Cow Appreciation Day July 11. On that day, customers who dress up “head to hoof” in cow…