Popeyes plans to leverage employee engagement to sustain growth

by Alicia Kelso — Editor, QSRWeb.com

CEO Cheryl Bachelder said human capital, focused on both employees and guests, is a compelling, profit-driven strategy.

Krispy Kreme's pirate-themed promotion returns

September 8, 2014

Krispy Kreme’s annual pirate-themed promotion returns Sept. 19 in honor of International Talk Like a Pirate Day. On that day, customers who talk like a pirate…

Business lessons from the late founder of Chick-fil-A

by Alicia Kelso — Editor, QSRWeb.com

Cathy believed the key to success was 'taking care of the customer' and treating each of them like the most important person in the world.

Wait time zero: The need for speed

by Noah Glass — CEO, Olo

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

Restaurants jump on selfie bandwagon to engage Millennial consumers

by Alicia Kelso — Editor, QSRWeb.com

A selfie that includes your restaurant, food or drink is a perfect form of implied testimonial.

Kentucky company launches self-service reservations widget

August 26, 2014

Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides…

Why investors are eating up food delivery services

Partnering with a delivery service frees up restaurant owners to focus on food and experience while still expanding their customer base.

OrderUp to target underserved delivery market

August 20, 2014

OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and…

Cinnabon launches baking kit in selected Walmart locations

August 20, 2014

With the introduction of the Cinnabon Baking Kit, available exclusively at 2,500 Walmart stores, consumers can now create the popular cinnamon rolls at…

Self-service restaurant solution is music to your ears

August 19, 2014

CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.

Yum brands equips Brazil's first corporate-owned KFC with NCR technology

August 18, 2014

The new locations will use NCR hardware, Aloha software, and above-store reporting software for remote monitoring of sales and POS activities in real time.

CKE Restaurants Holdings surpasses 3,500 restaurants worldwide

August 18, 2014

The opening of a Hardee's in Marassi, Egypt, and a Carl’s Jr. in Conroe, Texas, mark major milestones for CKE Restaurants Holdings Inc.

The consumer experience evolution

Order-ahead solutions, like mobile/online ordering, are boosting restaurants' average checks by 15-plus percent.

Doing digital signage right

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The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when…

Have your Big Mac Attack inside a decommissioned DC-3

August 13, 2014

Customers at one New Zealand McDonald's restaurant can enjoy meals inside a refurbished DC-3 plane.

Char-Hut to offer free spuds for National Potato Day

August 12, 2014

Char-Hut Restaurants announced the celebration of National Potato Day on Aug. 19 by offering a free order of potatoes.

Burger King bringing back Chicken Fries for limited time

August 12, 2014

Burger King Worldwide Inc. announced today it is bringing back Chicken Fries for a limited time.

Beacon technology enabling restaurant commerce and communication

With geo-triggered ordering, customers make their order in advance and the order gets pushed to the kitchen only when the customer walks in.

4 ways restaurants can optimize the customer experience through mobile

Mobile searches related to restaurants have a conversion rate of 90 percent with 64 percent converting within the hour.

South Florida McDonald's issue 60-second lunch guarantees

August 5, 2014

McDonald's restaurants in South Florida are beefing up their speed of service efforts. According to the Miami Herald, from now through Aug. 29, drive-thru…