TouchBistro adds Pay at Table service in PayPal app

June 26, 2014

TouchBistro today announced that it has integrated the Pay at Table service in the PayPal app with its TouchBistro mobile point-of-sale solution for tableside…

LevelUp: Consumers increase spending with iBeacon technology

by Will Hernandez — Editor, NetWorld Media Group

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

Pennsylvania McDonald’s replaces playground with touchscreen games

June 24, 2014

Renovations are almost complete at a State College, Pa., McDonald’s restaurant that will feature a dual lane drive-thru and new technology to speed up service.

5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an…

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

Mindshare, Empathica team up to offer customer experience data platform

June 13, 2014

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission…

Arby's launches 'major' brand revitalization initiative

by Alicia Kelso — Editor, QSRWeb.com

Arby's revitalization includes Brand Camp, where team members learn about the company's values and guest experience enhancements.

White Castle’s mobile and kiosk pilots are driving higher check averages

The average check at White Castle's all-kiosk restaurant is 20 percent higher than its traditional restaurants.

Extending the restaurant experience through technology

by Alicia Kelso — Editor, QSRWeb.com

With the fast rate of mobile adoption, having an app is where restaurants are going to build their database and loyalty.

Pizza Hut named kid-friendliest chain in Canada

June 4, 2014

Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks. As part of its Consumer Brand…

Krispy Kreme plans to step up customer engagement efforts

by Alicia Kelso — Editor, QSRWeb.com

The brand plans to develop more relationships with licensing partners to extend the experience outside its shops.

LRS introduces survey app to address real-time service issues

May 30, 2014

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback.

Canadian diners want quality, convenience and ambiance

May 30, 2014

New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes …

Arby’s wins over the Canadian crowd

May 29, 2014

Arby's Restaurant Group has received Technomic’s 2014 Canadian Restaurant Consumers' Choice Award. Among all Canadian limited-service chains, Arby's won in the…

McDonald’s automated cashier: Will it win with millennials?

by Jeff Fromm — Executive Vice President, Barkley

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

Restaurant execs share successful mobile campaign stories

by Alicia Kelso — senior editor, QSRweb.com

Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.

The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

The top online ordering trends restaurants can’t ignore

by Alicia Kelso — senior editor, QSRweb.com

The reason consumers prefer online versus traditional (phone or in-person) orders is because it offers instant gratification.

The sound and the query

Consumers want more from a brand's mobile strategy than a few seconds saved at the counter.

Subway adds technology suite for multilingual initiatives

May 1, 2014

Translations.com, a provider of language services and translation-related technologies, has signed an agreement with Subway to provide the chain with…