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Customer Service / Experience Resources

Catering to the Pressed-For-Time Diner

Lunch hour is one of the few times of the day workers can relax and recharge their minds. The challenge for restaurant operators is finding ways to maximize…

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Keep point-of-sale data safe on all sides

The technologies at work in today’s retail point-of-sale (POS) environment capture more – and more valuable – customer data than ever before, allowing…

Presented by HP Inc.

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5 Tried-and-True Technologies that Improve Restaurant Operations

New technologies appear on the market on a daily basis, but there are plenty of existing applications that can help operators deliver a superior experience.

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The ROI of Paging Systems

Tried-and-true paging technology not only can help improve operations, it can improve the bottom line as well.

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Social Media Is Running (Not Ruining) Your Restaurant…Why That’s A Good Thing

Watch the full session video of the opening keynote of the 2016 Restaurant Franchising & Innovation Summit. Speaker: Andrew Gruel, Founder and Head Chef of…

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The ROI of Table Tracking Systems

The benefits of table tracking systems may not always be easy to see, but they can provide a significant boost to the bottom line.

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Paging Power

The simplicity and reliability of paging systems is helping to drive their use far beyond the restaurant waiting line.

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Webinar: There's more to mobile payments than payments: engaging your customers in the age of the new mobile wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets…

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Infographic: Digital Signage: Drive-thru Technology for the Next Generation

This infographic explains why going digital is good for customers and great for restaurants.

Presented by QSRweb.com

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Mobile Websites Made Easy: Tips for Restaurant Operators

Mobile devices are quickly becoming the tool of choice to aid in dining decisions. A restaurant without a mobile website can be at a serious competitive…

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Three Key Considerations When Deploying WiFi In Restaurants

With proper planning, you can securely offer your customers the convenience of a BYOD network.

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Infographic: Top Mobile Apps for Restaurant Consumers

A look at some of the most popular mobile apps consumers are using when dining out.

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Electronic Loyalty Program Boosts Sales

A Dallas sub shop is allowing customers the opportunity to participate in a new loyalty program that tracks purchases and redeems rewards using their own…

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The Benefits of Facebook for Online Ordering at Restaurants

Social media helps operators increase speed and accuracy for takeout orders.

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Increasing Guest Satisfaction with Productivity-Based Scheduling

Having the right employees at the right time can be a critical component of success.

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Five Benefits of Single-Shift Employee Training

Single-shift training helps restaurants increase customer service, boost employee flexibility and minimize turnover.

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HR Practices

Find, hire and retain the best employees you'll ever have.

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Apex Expands Smart Food Locker Line with Modular, Scalable ‘Array’ Series

Flexible Design Fits Virtually Any Restaurant Layout; More Capacity Can Be Added at Any Time

Presented by Apex Order Pickup Solutions

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Design experiences that earn loyalty from day one

Traditional experience management starts after the interaction, but with Ignite Communities, people are brought into the process much earlier.

Presented by Service Management Group

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Kiosk

Kiosk your way with Qu’s unified kiosk options that delight staff and guests. dual-purpose POS + Kiosk solution pivots to be cashier or guest-facing in…

Presented by Qu

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