QSRs in 'Amazon mindset' age: Does your brand really meet customer expectations?

As the market continues to adopt the "Amazon mindset" of expected online ordering and delivery across food service, many QSRs remain in "catch-up" mode. But…

Delivery-only wings brand takes flight with a little lift from Uber Eats data

by S.A. Whitehead — Food Editor, Net World Media Group

"Have wings, will party." That could be the anthem of just about any sports enthusiast anywhere, and certainly in bustling New York City. Today, we talk with…

Mastercard teams with Zivelo on AI-driven voice assistant/personalized menu; Sonic Drive-In to pilot

May 17, 2019

Mastercard has partnered with Zivelo LLC to enhance the drive-in and drive-through ordering experience for quick-service restaurants with a…

AI-powered dietary tool aims to amp up restaurant margins, satisfy customers

by S.A. Whitehead — Food Editor, Net World Media Group

Diners increasingly want control over how they eat, just as restaurant owners increasingly want more control over their margins and customer experience…

Delivery: Why it's a big deal for small-town QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

Small-town and rural customers want delivery just as much as any major metro dweller, but third-party companies have been slower to launch in these seemingly…

Roy Rogers: 'Location intelligence tech key to aggressive growth'

May 6, 2019

The old West might be the theme of Roy Rogers but it's going decidedly future-tech in its plans to help grow the chain in the mid-Atlantic and Northeast U.S.

Subway's former chief digital officer named Edible president

April 25, 2019

Edible Brands Inc., parent company of Edible Arrangements, has hired Carissa Ganelli, Subway's former chief digital officer, as its president. The franchisor…

Postmates adds 1,000 cities, offers Subway $5 off deal

April 24, 2019

Third-party delivery service, Postmates, said it has launched in 1,000 more U.S. cities, bringing its total to more than 3,500 cities nationally, covering…

Roy Rogers names senior IT manager

April 18, 2019

Roy Rogers Restaurants has named a veteran IT executive, Frank Cleveland, as the brand's senior manager of IT.

Tim Hortons cranks out US rewards card to crank up customer loyalty

April 10, 2019

Canada's largest QSR, Tim Hortons, has launched its Tims Rewards loyalty program in the U.S., offering a free cup of  coffee, hot tea or baked goods after…

ezCater secures $150M in latest funding round

April 2, 2019

Online catering marketplace, ezCater, has raised  $150 million is a Series D-1 investment round co-led by Lightspeed Venture Partners and GIC, which will go…

Taco Bell selects Yext to drive searches to all 7,000-plus stores

April 2, 2019

Taco Bell will use Yext to increase franchise discoverability, provide a solid customer experience and drive in-person and online orders in all 7,000 of its…

McDonald's drive-thrus to get more 'suggestive' with major tech acquisition

March 26, 2019

Expect many more drive-thru menu suggestions at McDonald's after it buys the tech-based personalization company, Dynamic Yield, to use the company's core…

Domino's partnering with Xevo to launch in-car ordering on Chrysler, GM cars

March 25, 2019

Domino's Pizza is working with in-vehicle commerce creator, Xevo Inc., to launch AnyWare pizza ordering capabilities, which will be preloaded in Chrysler and…

Restaurant tech experts: Tech is pushing QSRs 'away from counter,' toward collaboration

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant tech experts at Omnivore, Rosnet, Givex and Kallpod tell QSR leaders what to watch when it comes to technology investment.

Wendy's, Subway pitch for a place in the 'Big Dance'

March 18, 2019

QSR brands know very well where a huge share of their customers will be for the immediate future. That's right, in front of a screen firmly fixed on all the…

Making local tech hubs make money for your QSR

by Ray Reddy — CEO and Co-Founder, Ritual

Startups aren't confined to Silicon Valley anymore, nor have they been for more than a decade. In fact, according to Startup USA, the number of tech companies…

Man alleges Philadelphia Taco Bell store employees beat him, kicked girlfriend

March 7, 2019

A Pennsylvania man and his girlfriend allege they were beaten by a number of QSR employees Feb. 24, outside Taco Bell's Philadelphia Tenth and Chestnut…

Blockchain, POS, online ordering services partner in on-demand restaurant biz solution

March 7, 2019

Blockchain tech-based platform, Serve, has joined with online ordering and POS provider, ItsaCheckmate, to create a service that extends the reach of the…

5 POS pre-purchase questions for QSRs

Ask these five questions before and during your next POS purchase to ensure you're getting the right level of service and integrations for your QSR's needs.