QSR Conundrums: Taming that booming 'order-online, pickup in-store' business

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a new QSRweb bimonthly series, QSR Conundrums, our experts give their best thoughts on new ways to handle a relatively new "problem" of…

Delivering a frictionless guest experience: one size doesn't fit all

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology allows restaurants to deliver a better guest experience, but companies still need to test new solutions since no one tool meets all companies…

Best practices for integrating carryout

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

By envisioning the carryout business as a component of an emerging, integrated digital ecosystem, restaurant decision makers can allocate resources in a way…

4 steps to a successful restaurant delivery strategy

With so many delivery options and so much competition, how can your restaurant create a successful delivery strategy that differentiates you from your…

Presented by FastCasual.com

Chick-fil-A calls up dine-in mobile ordering nationwide

October 17, 2019

Chick-fil-A said it's eliminating the need to stand in line or order at the counter for its in-restaurant guests by introducing dine-in mobile ordering at…

Survey: QSR customers uncertain about transaction security

October 10, 2019

With an estimated one-third of diner/restaurant interactions now reported to involve some kind of "smart" device, many consumers are worried about the overall…

Grubhub using partnerships, acquisitions to take on mobile food delivery rivals

October 9, 2019

Grubhub, which continues to trail rival DoorDash in terms of market share, has been relying on partnerships to boost its mobile food delivery business…

Domino's 0, disabled 1 in Monday Supreme Court action

October 8, 2019

Those with disabilities that make standard restaurant websites inaccessible won a pretty substantial victory Monday when the U.S. Supreme Court chose not to…

KFC UK/Ireland deploys kitchen automation across 900+ stores

October 8, 2019

In the U.K. and Ireland, KFC is deploying delivery-centered kitchen management software at the chicken giant's 900 locations there after what was defined as "a…

SpeedLine Introduces SpeedDine Online Ordering App

Pizza and delivery point of sale developer SpeedLine Solutions Inc. recently launched a new online ordering app for restaurants with SpeedDine online ordering.

Google-Olo partnership makes ordering as easy as a Google voice search

October 2, 2019

Google and restaurant digital ordering platform, Olo, have joined to allow customers at more than 70,000 Olo-connected restaurant locations to order directly…

McDonald's pushes DoorDash with 1M 1-cent Big Macs

October 1, 2019

DoorDash and McDonald's are giving customers a million 1-cent Big Macs and $1 million in cash to celebrate the partnership of the the two companies, which…

Uber Eats to screen for food allergies, end automatic utensils and straws

September 27, 2019

Uber Eats is launching an initiative to make the food delivery business healthier and more sustainable, announcing that it will add allergy-friendly filters to…

DoorDash data breach affects 4.9M merchants, consumers, drivers

September 27, 2019

DoorDash said Thursday that earlier this month it determined that on May 4 an unnamed "third-party service provider" had gotten its hands on customers…

Church's cranks up its digital game with new agency, leader

September 27, 2019

Church's Chicken has upped its digital game, choosing Austin, Texas-based T3, as its "digital innovation partner" and adding a former social media marketing…

Checkers, Rally's choose Mobivity for mobile CX

September 24, 2019

Checkers and Rally's have partnered with Mobivity for mobile customer engagement across the QSR's more than 875 stores nationwide, a news release said.

Dunkin' expands App-based On-the-Go ordering to all customers

September 20, 2019

Dunkin' now announced that all customers can use its app's On-The-Go mobile ordering feature, previously only available to loyalty club and gift card holders.

Qu introduces new POS platform

September 10, 2019

Restaurant POS company, Qu, has launched a new data-centric platform that it said in a news release remedies the fragmented ordering, production and brand…

McDonald's adds to tech arsenal with conversational tech acquisition

September 10, 2019

McDonald's Corporation said today it will acquire voice-based conversational tech company, Apprente, adding to its growing toolkit of customer-facing tech…

Chowly, Revel debut third-party delivery-POS integration offerings

September 9, 2019

A number of restaurant ordering, payment and third-party delivery companies have announced they plan to give restaurateurs new ways to incorporate these vital…