McDonald's CEO Jim Skinner to retire; COO Don Thompson to succeed

by Alicia Kelso — Editor, QSRWeb.com

Skinner was an architect of chain’s Plan to Win strategy, which included reimaged restaurants and a broader menu.

TCBY dives into retail with pre-packaged frozen yogurt launch

by Alicia Kelso — Editor, QSRWeb.com

Agreement deal includes 3,000 Wal-Mart locations.

Commentary: Is your franchisee meeting delivering ROI?

Make a long-lasting connection with your key stakeholders.

Wendy's vs. Burger King: A shift in perception

by Alicia Kelso — Editor, QSRWeb.com

The burger wars have shifted in Wendy's favor in part because of favorable consumer perception.

Seattle's Best Coffee launches new drive-thru concept

by Alicia Kelso — Editor, QSRWeb.com

The brand is also offering fresh-baked muffins, cookies, multigrain bars, breakfast sandwiches and snack items.

Spring deals, LTOs in full swing

by Alicia Kelso — Editor, QSRWeb.com

QSRs take advantage of St. Patrick's Day, Easter themes for new menu introductions.

Burger King beginning to see turnaround effects

by Alicia Kelso — Editor, QSRWeb.com

December was a strong month for the chain, buoyed by the launch of soft serve ice cream, new french fries and the BK Crown Program geared toward kids.

Poor employee feedback leads to poor customer service

If you establish a system, perhaps weekly, to keep track of your employees' feedback, it proves that you care.

Popeyes to accelerate unit reimaging

by Alicia Kelso — Editor, QSRWeb.com

Company adds leadership development to strategic plan.

Turning social media mentions into best-in-class business insight

Operators must understand the difference between marketing and operational insights from online feedback before they can use that information to their…

Subway TV & Radio digital signage program expanding systemwide

by Alicia Kelso — Editor, QSRWeb.com

The programming highlights core menu items, in-store promotions and music for customers in the queue.

Wendy's plans new ad campaign as part of brand rejuvenation

by Alicia Kelso — Editor, QSRWeb.com

New products this year will feature twists on natural-cut fries and classic spicy chicken club.

Commentary: Restaurants need to embrace a health and wellness strategy

From Burger King's barbell breakfast menu to McDonald's apple slices and sodium reduction commitment, chains are wise to embrace a health and wellness strategy.

PeopleMatter launches real-time scheduling tool

by Valerie Killifer — senior editor, NetWorld Alliance

New SCHEDULE module latest launch in PeopleMatter's Software-as-a-Service platform.

Milio's Sandwiches plans to quadruple footprint in five years

by Alicia Kelso — Editor, QSRWeb.com

Chain will focus on value menu system, operations and marketing.

Arby's selects former Burger King agency to steer marketing message

by Alicia Kelso — Editor, QSRWeb.com

Announcement comes about a month after the chain hired former BK CMO.

Seafood promotions kick off Lenten season

by Alicia Kelso — Editor, QSRWeb.com

About 23 percent of McDonald's Filet-O-Fish sandwiches are purchased during Lent.

1099-K: Online payments and the IRS

Businesses that have over 200 online transactions which total over $20,000 in annual revenue are required to report a 1099-K.

Commentary: Loyalty marketing drives sales and brand affinity

Starbucks and industry stats show what works for QSRs.

Commentary: Pinterest offers restaurants another way to communicate with customers

Editor's note: This post was originally published on SmartBlog on Restaurants. For more foodservice news, sign up for Restaurant SmartBrief.