Krispy Kreme's strategy includes becoming a beverage destination

The company plans to test a loyalty program by the end of this year.

McDonald's may be betting on brunch for turnaround

September 11, 2014

McDonald's turned in another grim monthly report this week, announcing its US same-store sales in August were down 2.8 percent. This marked the Golden Arches…

Yum! Brands increases quarterly dividend by 11%

September 11, 2014

Yum! Brands Inc.'s board of directors has approved an 11 percent increase in the company's quarterly dividend. The quarterly cash dividend will increase from…

Popeyes plans to leverage employee engagement to sustain growth

by Alicia Kelso — Editor, QSRWeb.com

CEO Cheryl Bachelder said human capital, focused on both employees and guests, is a compelling, profit-driven strategy.

Delphi plans launch of mobile command center app

September 10, 2014

Delphi Display Systems Inc. plans to introduce its new Insight Mobile Command Center smart app aimed at providing restaurant operators with real-time…

McDonald’s U.S. and global sales continue to slide

September 9, 2014

McDonald's today announced that global comparable sales decreased 3.7 percent in August.  Performance by segment was as follows:

McDonald’s expands test of build-your-own concept

September 8, 2014

McDonald’s test of build-your-own burger concepts has expanded from two restaurants in Orange County, California, to four total restaurants in Southern…

Good Times plans new flavors for boneless wing launch

September 8, 2014

Good Times Restaurants Inc. announced its 11th consecutive month of two-year same-store increases over 20 percent.

Business lessons from the late founder of Chick-fil-A

by Alicia Kelso — Editor, QSRWeb.com

Cathy believed the key to success was 'taking care of the customer' and treating each of them like the most important person in the world.

El Pollo Loco finds footing in 'QSR-plus' position

September 5, 2014

El Pollo Loco announced its second quarter results this week, its first report since public trading began in July. The report included a systemwide sales bump…

Delphi to launch drive-thru speed of service optimization solution

September 5, 2014

Delphi Display Systems Inc. will unveil two new technologies specifically geared toward the QSR industry at FSTEC later this month in New Orleans.

Striking QSR employees plan to bring minimum wage protests on global tour

September 4, 2014

Dozens of arrests have been made today in various cities across the country, as workers continue to walk off their jobs in demand of higher wages.

More part-time work? Training younger workers to expect less

by Jason Hamilton — VP of Marketing, Snagajob

A majority of younger job seekers say having a flexible work schedule is most attractive characteristic of a company.

Jack in the Box names Denny’s exec as president

September 4, 2014

Jack in the Box Inc. today announced that Frances Allen will join the company as president of the Jack in the Box restaurant brand, effective Oct. 27.

Five steps to creating a successful catering platform

by Erle Dardick — CEO, Monkeymedia

Having a plan is crucial to the success of catering within your organization, and it includes timelines, teams, locations, the menu and marketing.

Wait time zero: The need for speed

by Noah Glass — CEO, Olo

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

Handel’s ice cream franchise generated $1M in sales in 2013

September 2, 2014

The Handel’s Homemade Ice Cream and Yogurt franchise in Redondo Beach, Calif., generated $1 million in sales last year and owner Paul Danylik said it is on…

DQ may be latest victim of data breach

August 29, 2014

Dairy Queen may have been hit with a data breach that could put customers at risk of credit card fraud.

Russian courts uphold closing of three McDonalds

August 29, 2014

Russian courts have upheld the temporary closure of McDonalds' three units in Moscow.

Tyson Foods, Hillshire complete merger, announce leadership

August 29, 2014

Tyson Foods, Inc. has completed its merger with The Hillshire Brands Company.