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Operations News & Media

NPC International acquires 56 more Wendy's restaurants

June 16, 2014

NPC International Inc. has entered into an agreement with the Carlisle Corporation and its affiliates to acquire 56 Wendy's restaurants for $58.2 million, plus…

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Virginia Bojangles' named top franchised unit

June 13, 2014

The Bojangles' restaurant in Rocky Mount, Va., has won first place in the company's ShowBo Awards. To earn the recognition, the restaurant was evaluated on…

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HMSHost recognized for best airport QSR

June 13, 2014

HMSHost has been honored by the 2014 Moodie Food & Beverage Awards for Best Airport Fast Food/Quick Service Restaurant for 8 oz Burger Bar at Los Angeles…

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Poor sales force Long John Silver’s franchisee to close 16 stores

June 12, 2014

One Long John Silver’s franchisee suffered enough reputational damage from last year’s anti-transfat campaign that it is closing 16 of its 31 locations.

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Subway turns to Keurig to boost coffee offerings

June 11, 2014

Subway has partnered with Keurig Green Mountain Inc. to bring its single-serve K150 brewers to the sandwich chain’s North American locations. The Keurig K15…

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Dunkin’ Donuts to open traditional locations in California months ahead of schedule

June 10, 2014

Dunkin' Donuts announced today that the company has filed permits to open its first traditional restaurants in California. The new restaurants are planned for…

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McDonald’s US sales slip in May, analyst cites breakfast competition

June 9, 2014

McDonald's Corporation reported comp sales for May, with its U.S. performance slipping by 1 percent. In a news release, CEO Don Thompson cited “broad-based…

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Colorado McDonald’s hooks up with delivery service

June 9, 2014

A McDonald’s restaurant in Fort Collins, Colo., has partnered with OrderUp to offer delivery around town. According to the Coloradoan, customers order a meal…

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What do consumers expect from breakfast, anyway?

Time sensitivity is a major hurdle for the breakfast daypart; order accuracy and speed of service are key in producing happy customers.

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The breakfast wars

by Ed Zimmerman — President, pizza.com

Pizza operators have everything they need to dive into the morning daypart, except eggs.

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Inclement weather boosts delivery food orders

June 5, 2014

The extreme weather in Q1 2014 yielded good and bad news for the U.S. restaurant industry — total visits dipped, but delivery got a boost.

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Dean Foods exec named as Wendy’s chief communications officer

June 4, 2014

The Wendy's Co. has named Liliana Esposito, 39, as its new chief communications officer. Esposito will be succeeding John Barker, who has decided to leave the…

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Good Times reports two-year sales increase of nearly 30%

June 4, 2014

Good Times Restaurants Inc. announced that its same-store sales increased 12.6 percent in May 2014 over the prior year’s increase of 16.1 percent, representing…

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Krispy Kreme plans to step up customer engagement efforts

by Alicia Kelso — Editor, QSRWeb.com

The brand plans to develop more relationships with licensing partners to extend the experience outside its shops.

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Seattle passes $15 minimum wage; franchisees sue

June 3, 2014

Seattle’s City Council unanimously approved a minimum wage increase Monday, to $15 an hour. Mayor Ed Murray is expected to sign its passage today, which would…

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Yum! Brands testing banh mi concept

June 3, 2014

Yum! Brands is reportedly testing a new Vietnamese concept, called Banh Shop, in Dallas. According to Escape Hatch Dallas, the concept will focus mostly on…

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Mobile: bringing instincts back to hiring

by Jason Hamilton — VP of Marketing, Snagajob

Snagajob tests video applications to enable quicker connections and hires.

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Restaurant traffic continues on a positive trajectory

June 2, 2014

Driven by improving same-store sales and customer traffic and a positive outlook among restaurant operators, the National Restaurant Association’s Restaurant…

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Keeping your restaurant guests 'hoppy'

by Nate Riggs — CEO / Owner, NR Media Group

Learn from an insider what the craft beer business can do for your restaurant brand.

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Restaurant marketers: Fear of failure kills creativity

by Alicia Kelso — Editor, QSRWeb.com

In order for a marketing strategy to be successful, the operations team has to execute.

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