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Operations News & Media

Web Strategy author to keynote Foodservice Social Media Universe

August 24, 2011

Social technology and interactive media expert Jeremiah Owyang will deliver the opening keynote address for the inaugural Foodservice Social Media Universe…

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Del Taco continues Colorado expansion

August 23, 2011

The fourth Colorado Springs, Colo., Del Taco restaurant opened this week, doubling the chain's presence in the city within the past six months.

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KFC plants flag in East Africa

August 23, 2011

KFC opened its first unit in Nairobi, Kenya this month, marking the first American quick-service chain to have a presence in East Africa.

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Church's Chicken renews supply chain platform provider

August 23, 2011

Once again, Church's Chicken has renewed its contract with ArrowStream OnDemand for its supply chain visibility and predictability system.

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Dunkin' Brands releases first Social Responsibility Report

by Alicia Kelso — Editor, QSRWeb.com

August 23, 2011

Dunkin' Brands Group Inc., parent company of Dunkin' Donuts and Baskin-Robbins, has published its first Corporate Social Responsibility report, "Serving…

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Tim Hortons signs sponsorship deal with Toronto Blue Jays

August 22, 2011

Two Canadian icons – the Toronto Blue Jays and Tim Hortons – are teaming up in a new sponsorship deal that will include two kiosk outlets at the baseball…

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Dunkin' Donuts signs multi-store agreement in Alabama

August 22, 2011

Dunkin' Donuts has signed a multi-unit store development agreement with the Robinson Family and Southern Food Services Inc. for four new restaurants in…

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Subway hits 35K units, honors speedy Sandwich Artists

August 21, 2011

Subway Restaurants, which became the largest quick-service chain in the world earlier this year, has hit its 35,000th unit milestone.

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DigitalPersona's biometrics system

Advances in technology and lower prices have allowed more operators to adopt biometrics as part of their loss prevention plans.

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Are you delighting your customers?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

The growth in our industry is just mind-boggling when you think about it. According to the NRF, you and I now spend 49 cents of every food dollar on dining…

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Dunkin' Donuts supporting Jimmy Fund for 13th year

August 18, 2011

Dunkin' Donuts has signed on to support the Dana-Farber Cancer Institute's Jimmy Fund, raising money to increase the chances of survival among cancer patients.

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Panda Express sued for Civil Rights violations

August 18, 2011

The U.S. Equal Employment Commission has brought a lawsuit against a Panda Express in San Jose, Calif., on behalf of a handful of Latino employees who claimed…

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EVOS co-founder discusses being healthy before it was trendy

by Alicia Kelso — Editor, QSRWeb.com

Burger joint eyeing expansion through nontraditional units.

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Dining decisions are difficult

by Barry Klein — Marketing Directo, Go Roma

Having a personal conversation with your customers helps you find out why they're there and how to get them to come back.

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Popeyes' parent company names international COO

August 17, 2011

AFC Enterprises Inc., the franchisor and operator of Popeyes restaurants, has named Andrew G. Skehan as chief operating officer, International of its Popeyes…

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Yum! Brands donates $1 million for African hunger relief

August 17, 2011

Yum! Brands, parent of KFC, Pizza Hut and Taco Bell, announced that it is directing the first $1 million from its World Hunger Relief global effort to provide…

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Dunkin' Brands adds to board of directors

August 17, 2011

Dunkin' Brands Group Inc., parent company of Dunkin' Donuts and Baskin-Robbins, has appointed Michael F. Hines to the company's board of directors. Hines will…

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Popeyes Q2 revenue up, profits down

by Alicia Kelso — Editor, QSRWeb.com

August 17, 2011

Popeyes' franchisor AFC Enterprises reported second quarter earnings this morning, which included a drop in net income to $5.5 million from $6.8 million in Q…

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McDonald's Europe boss leaves for pizza concept

August 16, 2011

In a perhaps surprising move, Steve Easterbrook, president of McDonald's Europe, has submitted his resignation. He will serve out his role through Sept. 3…

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Arby's franchisee rolls out RTI to offset rising food costs

August 16, 2011

Indiana-based Huse Incorporated, which operates 36 Arby's units throughout the Midwest, is currently implementing Restaurant Technology's RTIconnect Back…

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