Five keys to the foodservice industry in 2010

The focus will remain on customer engagement and brand transformation as we move into a new year.

Yum! chief exec among Harvard Business Review's top CEOs in world

December 21, 2009

David C. Novak, chairman, president and CEO of Yum! Brands Inc., has made the list of the Best Performing CEOs in the World, according to the Harvard Business…

Yum! chief exec among Harvard Business Review's top CEOs in world

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December 21, 2009

David C. Novak, chairman, president and CEO of Yum! Brands Inc., has made the list of the Best Performing CEOs in the World, according to the Harvard Business…

Five Guys, Chick-fil-A consumers' top choices, survey finds

December 15, 2009

Fast casual Five Guys Burger & Fries and quick-serve Chick-fil-A have been selected as consumers' No. 1 and No. 2 favorite limited-service restaurants…

Five Guys, Chick-fil-A consumers' top choices, survey finds

December 15, 2009

Fast casual Five Guys Burger & Fries and quick-serve Chick-fil-A have been selected as consumers' No. 1 and No. 2 favorite limited-service restaurants…

Transforming your brand value

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Part III: How to build a customer experience that's meaningfully different, cost effective and practical.

Transforming your brand value

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Part III: How to build a customer experience that's meaningfully different, cost effective and practical.

Chick-fil-A hits $3B sales mark

December 9, 2009

Chick-fil-A Inc. has reported that the chain continues its record-breaking annual sales growth. For the first time, the chain has surpassed $3 billion in…

Chick-fil-A hits $3B sales mark

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December 9, 2009

Chick-fil-A Inc. has reported that the chain continues its record-breaking annual sales growth. For the first time, the chain has surpassed $3 billion in…

Improved margins help Carl's Jr., Hardee's as Q3 comps stay negative

December 8, 2009

CKE Restaurants Inc., parent company of Carl's Jr. and Hardee's restaurants, has improved net income for the third quarter ended Nov. 2 even as comps continue…

Improved margins help Carl's Jr., Hardee's as Q3 comps stay negative

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December 8, 2009

CKE Restaurants Inc., parent company of Carl's Jr. and Hardee's restaurants, has improved net income for the third quarter ended Nov. 2 even as comps continue…

Church's Chicken appoints new CEO

December 7, 2009

Six months after finalizing its purchase of the Church's Chicken chain, new parent company Friedman, Fleischer & Lowe (FFL) has replaced five-year…

McDonald's November U.S. comps fall slightly

December 7, 2009

McDonald's Corp.'s recessionary resistance was challenged last month as same-store sales dropped across the globe with the exception of Europe. Global comps…

Church's Chicken appoints new CEO

December 7, 2009

Six months after finalizing its purchase of the Church's Chicken chain, new parent company Friedman, Fleischer & Lowe (FFL) has replaced five-year…

McDonald's November U.S. comps fall slightly

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December 7, 2009

McDonald's Corp.'s recessionary resistance was challenged last month as same-store sales dropped across the globe with the exception of Europe. Global comps…

Krispy Kreme net loss narrows in Q3

December 6, 2009

Krispy Kreme Doughnuts Inc. continues to improve its operations, according to financial results for the third quarter ended Nov. 1, 2009.   Same store sales at…

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

QSR operators should focus on building customer relationships, and the sales will follow. Part II.

Krispy Kreme net loss narrows in Q3

by

December 6, 2009

Krispy Kreme Doughnuts Inc. continues to improve its operations, according to financial results for the third quarter ended Nov. 1, 2009.   Same store sales at…

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

QSR operators should focus on building customer relationships, and the sales will follow. Part II.

Yum! Brands outlines 2009 growth

December 3, 2009

Yum! Brands Inc., parent company of KFC, Taco Bell and Pizza Hut has reaffirmed its full year 2009 EPS growth forecast of 12 percent, excluding special items…