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Operations News & Media

Ask the Experts: How can product giveaways expand brand awareness?

May 21, 2009

Rita's Italian Ice has been giving away a free cup of regular-sized Italian ice to all customers on the first day of spring since it was founded 17 years ago.

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Whataburger pulls out of Central Florida

May 21, 2009

The Tampa Tribune: Corpus Christi, Texas-based Whataburger will close all 14 Whataburger locations in Central Florida May 31 after an unsuccessful turnaround…

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Ask the Experts: What pitfalls should brands avoid when implementing a one-day giveaway?

May 21, 2009

As brands compete for an increasingly limited share of consumers' dining dollars, one-day product giveaways are being used more frequently to add the…

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Customer satisfaction, economic indicators continue to rise

QSR customer satisfaction has matched its highest score ever, with Wendy's in the lead.

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N.Y. governor proposes wide-reaching menu labeling bill

May 19, 2009

ALBANY, N.Y. — New York Gov. David A. Paterson has announced he has proposed legislation to help fight obesity by requiring calorie posting in restaurants…

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Dunkin' Donuts impersonator arrested

May 19, 2009

Herald News (Mass.): Fall River, Mass., police have arrested a former Dunkin' Donuts employee who allegedly entered various branches of the franchise dressed…

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Technomic, C3 partner on insights into QSR family-dining occasions

May 18, 2009

CHICAGO — Technomic and C3 have joined forces to provide expanded services to their clients, beginning with a new Family Attitudes and Motivations (FAM) Dining…

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Institutional Investor survey names Yum! CFO tops in restaurant industry

May 17, 2009

LOUISVILLE, Ky. — Yum! Brands Inc.'s chief financial officer Richard Carucci has been recognized by Institutional Investor's 2009 America's Best CFOs survey…

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Burger King suffers from marketing misstep

May 17, 2009

BusinessWeek: While its competitors blanketed the market with dollar deals this spring, Burger King stuck with ads that wooed its male "superfans" and…

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Second national menu labeling bill introduced

May 14, 2009

WASHINGTON, D.C. – Sen. Tom Harkin (D-Iowa), chairman of the Senate Committee on Agriculture, Nutrition and Forestry, and Rep. Rosa DeLauro (D-Conn.) have…

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Krystal names franchisee of the year

May 14, 2009

CHATTANOOGA, Tenn. — The Krystal Co. has named Nashville, Tenn.-based franchise group, BJKF LLC its 2008 Krystal Franchisee of the Year, an honor given…

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Jack in the Box sees small net gain for Q2

May 13, 2009

SAN DIEGO — Jack in the Box Inc. has reported same-store sales at company restaurants were up 0.4 percent for the second quarter ended April 12, compared to a…

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Fugitive makes one last trip to Taco Bell

May 13, 2009

The Journal Gazette (Ft. Wayne, Ind.): Jermaine Askia Cooper, who was wanted on multiple felony charges, led police on a two-county high-speed chase before…

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PepsiCo launches online restaurant development tool

May 12, 2009

PURCHASE, N.Y. — PepsiCo has launched a new online resource devoted to growing the foodservice trade, bringing valuable data and insights to restaurant…

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Manchu Wok finds success with new prototype store

May 11, 2009

NEW YORK — One year after the introduction of Manchu Wok's prototype stores into select locations in Canada and the United States, the Chinese fast-food…

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Centerplate launches lab to showcase service solutions for sports venues

May 11, 2009

STAMFORD, Conn. — Centerplate, the foodservice partner to North America's convention, sports and entertainment venues, has announced the launch of its new…

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Krispy Kreme CEO confident in brand strategy

Q&A with James Morgan outlines growth and new product plans.

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Cold Stone, Rocky Mountain Chocolate Factory extend co-branding effort

May 10, 2009

DURANGO, Colo. — Rocky Mountain Chocolate Factory Inc. and Cold Stone Creamery have announced the expansion of the companies' co-branding option to several…

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NFA files class action suit against Burger King

May 10, 2009

Blue MauMau: Burger King's National Franchisee Association has filed a class action suit on behalf of all franchise owners against Burger King Corp. and its…

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Jack in the Box Inc. to webcast Q2 earnings call

May 10, 2009

SAN DIEGO — Jack in the Box Inc. will release second quarter 2009 operating results after market close on May 13, and the company will host a conference call…

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