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Operations News & Media

WAND POS integrates DigitalPersona biometrics solution

October 19, 2009

DigitalPersona Inc., a provider of fingerprint identity and authentication solutions, has announced that point-of-sale software provider WAND Corp. has…

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Stacking up to McDonald's

If the burger giant won the recession, how did the other QSRs fare?

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Chick-fil-A turns raving fan into social media strategist

October 15, 2009

When Chick-fil-A first checked out Facebook as part of its social media strategy early last year, the chain found super fan Brandy Bitzer had already created a…

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Church's Chicken finds opportunity to test breakfast

The chain recently bought and converted 23 Mrs. Winners locations and has adapted that brand's menu to learn about the breakfast daypart.

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Carl's Jr. continues to be hit by high unemployment in Calif.

October 13, 2009

CKE Restaurants Inc. has announced that Carl's Jr. continues to be impacted by high unemployment in California, where most of the chain's company-owned stores…

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Tim Hortons opens first U.S. military base location

October 12, 2009

Tim Hortons Inc. has opened its first location at a U.S. military base, a 24-hour restaurant at the iconic U.S. army facility Ft. Knox in Kentucky.   Tim…

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NexCen names Lane new chief accounting officer

October 8, 2009

NexCen Brands Inc. has announced the appointment of Brian D. Lane as vice president, chief accounting officer. He will report to Mark Stanko, chief financial…

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Starbucks sues new Dunkin' exec

October 7, 2009

Starbucks Corp. is suing its former divisional senior vice president Paul Twohig for taking a job with Dunkin' Donuts, according to a story by Bloomberg News.

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QSR franchisees feeling pinched

October 7, 2009

Quick-service restaurant brands are trying a variety of tactics to drive traffic as the industry struggles to lure consumers into their stores. Franchisees…

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Yum! predicts tough Q4 for U.S. outlets

October 7, 2009

Yum! Brands chief financial officer Rick Carucci told investors and analysts in the company's earnings call yesterday that the company expects the fourth…

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Making Every Glance Count: Digital Signage and Integrated Technologies in QSR

New technology is allowing restaurants to have integrated, all-digital systems that improve efficiency and decision making. Real-time data is available to…

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Dunkin' Brands names new executives at both chains

October 6, 2009

Dunkin' Brands has announced new executive hires at its Dunkin' Donuts and Baskin-Robbins chains.   Dunkin' Donuts has named former Starbucks division senior…

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Growth in China boosts Yum!'s Q3 2009 income

October 6, 2009

Yum! Brands Inc., parent company of KFC, Taco Bell and Pizza Hut, has reported that its growth for the third quarter ended Sept. 5 was driven by new stores in…

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Del Taco's new CEO prepares chain for national growth

The regional chain is laying the groundwork to extend its reach over the next several years.

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Turned-away customer shoots at Miami Taco Bell employees

October 5, 2009

A man who was turned away from a Miami Taco Bell after it had closed lay in wait until employees left and opened fire on them, according to a story in the…

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Prepare now for economic recovery

Experts predict the turnaround will take some time, but QSRs need to do their homework to be ready.

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Dunkin' Donuts opens sixth gaming property location

October 1, 2009

Dunkin' Donuts has opened up a new location at the Harrah's Tunica Casino in Robinsonville, Miss. The new store is the first Dunkin' Donuts to open in a gaming…

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Subway crowns top sandwich artist

September 30, 2009

The recent 2009 Subway Convention in Washington, D.C., included a contest to find its best and fastest sandwich artist.   The 2009 Subway Sub Jammers…

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Dunkin' Donuts president to leave at year-end

September 30, 2009

Dunkin' Donuts has announced that president and chief brand officer William Kussell has decided to leave the company at the end of the year. With Kussell's…

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KFC raises World Hunger Relief awareness with temporary shutdowns

September 29, 2009

KFC is temporarily closing restaurants across the country as part of its efforts to raise awareness about — and funds for — its World Hunger Relief program. …

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